Job Description - Service Manager



Job Description and Expectations – General Manager

 

Reports To:__________________________________________ Title:_______________________________

 

Target Responsibilities:

1. Managing the day to day operations of business...

2. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

3. Development of yearly business plan with principals/owners.

4. Work to achieve maximum profitability and performance in each department

5. Develop, train and maintain a high performing staff of employees and department managers to insure continuous growth of the business.

6. Clearly establish the goals and expectations of each department manager.

Daily Duties and Responsibilities:

1. Begin each workday with a positive attitude by encouraging each manager and employee to meet their daily and weekly goals. Plus develop a sense of “team” in the dealership and across all departments.

2. Set positive tone and energy for each employee and all customers.

3. Discuss previous day’s activities with each department manager.

4. Outline current day activities and goals for each manager

5. Meet with customers when necessary for sales or service

6. Coordinates activities of departments such as retail operations, rentals, sales and service maintenance to effect operational efficiency and economy.

Weekly Duties and Responsibilities:

1. Friday meeting with managers to discuss current week’s activities, review profitability and income statements and recommendations for improvement

2. Review inventory levels of whole goods and parts with department managers. Make necessary recommendations to ensure profitability.

3. Meet with principals/owners to discuss weekly profitability

4. Set employee schedules for open and closing of the store...

Monthly Duties and Responsibilities:

1. Review each department’s performance based upon goals

2. Meet with each department manager to evaluate current month activity to goals established

3. Make recommendations for improvements and set timelines for measurements

4. Review goals and objectives for upcoming month

Quarterly Duties and Responsibilities:

1. Review each department manager’s performance and make recommendations

2. Meet with principals/owners and department managers to discuss quarterly results and overall company performance and strategy..

3. Meet with accountant to discuss the quarterly statements.

Annual Duties and Responsibilities:

1. Evaluate product lines and vendors for profitability

2. Develop department strategies with managers for upcoming year

3. Review each manager’s performance and compensation. Make recommendations and changes. .

4. Outline strategy and recommendations for principals/owners.

I _______________________________________ understand that these are the minimum requirements to continue my employment. Printed Name: Other duties may be assigned as needed and this job description does not limit those other duties.

__________________________________________________________________________________________/Date____________________

Employee Signature

__________________________________________________________________________________________/Date____________________

Manager

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