The Big Book of Conflict Resolution Games: Quick, Effective ...

The

big book

of conflict resolution

games

Quick, Effective Activities to Improve Communication, Trust, and Collaboration

Mary Scannell

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Copyright ? 2010 by The McGraw-Hill Companies, Inc. All rights reserved. Except as permitted under the United States Copyright Act of 1976, no part of this publication may be reproduced or distributed in any form or by any means, or stored in a database or retrieval system, without the prior written permission of the publisher.

ISBN: 978-0-07-174366-2

MHID: 0-07-174366-9

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TERMS OF USE

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Contents

Acknowledgments vii Introduction 1 Your Keys to Success 11 How to Use This Book 17

1 Understanding Conflict 23

How Do You See It? 25 Positive Spin 29 Step by Step 33 Conflict Close-Up 35 Bull's-Eye 37 Note to Self 39 Anything Goes 43 Beach Ball Pass 45 Helium Hoop 47 Check It Out 49 Pins and Needles 53

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2 Communication 55

You Don't Say 57 The Way We See It 61 I'm Listening 63 Mimes 67 One Question 69 Re-Creation 71 Pass the Chips 73 Keys to Communication 77 On the Run 79 Supply Closet 85 The Butler Did It 93

3 Diversity 101

Another Name Game 103 Common Uncommon 105 Diversity Pays 107 It's Classified 111 In or Out? 113 Take a Walk 117 What a Bunch of Characters 119

4 Trust 123

Two Truths and a Lie--with a Twist! 125 Five and Five 129

iv C O N T E N T S

Single File 131 Words of Wisdom 135 Word Search 141 Rock and Roll 149 Consensus Thumbs 157

5 Perspective 159

In Character 161 The Usual Suspects 163 Resolutions 165 Building Blocks 171 Cross Over 173 Hoop-La 175 Speed Pass 177

6 EQ (Emotional Intelligence)

Behind the Mask 181 Shoes 185 Let's Face It 189 Knot It 191 Hot Buttons 195 Get the Memo 197 The Shoe's on the Other Foot 199 Tied Up in Knots 203

179

CONTENTS

v

7 Collaboration 205

Personality Plus 207 It's a What? 211 Creative Collaboration 213 Stump the Facilitator 215 Build a Word 217 Super Stars 219 Quotable Quotes 227 Monumental 229

vi C O N T E N T S

Acknowledgments

Ten years into my career as a corporate trainer, I "discovered" the world of experiential education. Suddenly, a new and more effective method of facilitation was opened up to me. For that, I am indebted to John Dewey, the "Father of Experiential Education," and to Karl Rohnke, who created the framework on which many of today's experiential activities are built.

My sincere gratitude to all of my corporate clients for granting me the privilege of working with their teams. And to those teams, thank you for your participation and your trust. I consider myself fortunate to be able to work with you and gain insight into your processes.

To Emily Carleton, my editor at McGraw-Hill, thank you for a great idea and for your confidence in my ability to make it work. My appreciation to Rena Copperman and her team for their dedication to this project and their attention to detail throughout the editing process. Thanks to Julia Anderson Bauer at McGraw-Hill for her guidance in the final stages of review and production. To Drake Carr, thank you for illustrations that add the perfect energy to the games. A special thanks to Jaclyn LaBarbera for dropping everything to provide some last-minute drawings.

My deepest gratitude to Karen, Mike, and Cathie for teaching me the skills necessary to resolve enormous conflict, as only siblings can do. For being there with support and encouragement whenever I need it, thank you to my dear friends Cindy, Sandi, and Michelle.

Thank you to my mom, Alice, my dad, Ed, and the rest of my family, for your love and laughter.

And most of all to my husband, Kerry, I couldn't have done it without you.

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