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Without Prejudice

June 30, 2013

Ms. Salaheldin Elotol

Al yousifi building

Al Majaz

Sharjah, UAE                                            

Dear Mr. Elotol

We are writing to you in reference to the shipment sent from Salaheldin Elotol, UAE to De Anza College, Cupertino, USA with the tracking number 801582116298 dated June 26, 2013.

This shipment travelled as per schedule from Dubai on the same day. Unfortunately French customs stopped it in transit for inspection and was released on June 27, 2013 evening. We regret the delivery was delayed due to the above reason. However the shipment is in transit to final destination for delivery.

We invite you to refer to our Carriage Terms and Conditions (printed at the back of the Air Waybill and . We have made necessary arrangements to credit your account for the transportation charges that were billed to your account.

FedEx’s primary goal is to handle every shipment with the utmost care and in a swift manner to attain 100 percent quality.

We remain at your disposal for any further assistance and or clarification you may require.

Sincerely,

Danny Lobo

Manager

Regional Customer Service

MEIA

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