Kaizen Event Presentation
Kaizen Events:
Achieving Rapid Improvement in Healthcare Settings
Society for Health Systems Orlando, FL
February 21, 2008
Company
LOGO
Building a Lean Enterprise
KAIZEN
Kai
Break apart To change
Zen
Study Make better
EVENT
Rapid Improvement
? 2008 Karen Martin & Associates
3
Tactical Strategic
Improvement Roles
Who?
Accountability
Tool
Leadership "What has to happen"
Middle Management
Workforce "How it will happen"
Value Stream Mapping / A3
Kaizen Events
? 2008 Karen Martin & Associates
4
Value Stream Defined
Value Stream: All of the activities, required to satisfy a customer need from request to receipt.
Process
Value Stream
Process
Process
Customer Request "Order"
? 2008 Karen Martin & Associates
Custom er
Customer Receipt
"Delivery"
5
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