Kaizen Event Presentation

Kaizen Events:

Achieving Rapid Improvement in Healthcare Settings

Society for Health Systems Orlando, FL

February 21, 2008

Company

LOGO

Building a Lean Enterprise

KAIZEN

Kai

Break apart To change

Zen

Study Make better

EVENT

Rapid Improvement

? 2008 Karen Martin & Associates

3

Tactical Strategic

Improvement Roles

Who?

Accountability

Tool

Leadership "What has to happen"

Middle Management

Workforce "How it will happen"

Value Stream Mapping / A3

Kaizen Events

? 2008 Karen Martin & Associates

4

Value Stream Defined

Value Stream: All of the activities, required to satisfy a customer need from request to receipt.

Process

Value Stream

Process

Process

Customer Request "Order"

? 2008 Karen Martin & Associates

Custom er

Customer Receipt

"Delivery"

5

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