PDF A Consumer's Guide to Auto Repair

A Consumer's Guide to

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California Department of Consumer Affairs Bureau of Automotive Repair

bar. (800) 952-5210

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TABLE OF CONTENTS

Introduction .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Your Owner's Manual .. . . . . . . . . . . . . . . . . . . . . . 6 Select a Repair Shop Before You Need One .. . . . . . . . . . . . . . . . . . . . . . 7

Meeting With the Service Writer What to Look For Know Your Rights as a Consumer . . . . . . . 10 Doing the Paperwork Diagnosis, then Repair When the Repairs Cost More than the Estimate Teardown Estimate The Invoice Return of Old Parts Guarantees Dropping Off Your Car When The Shop Is Closed If You Have a Problem How to File a Complaint. . . . . . . . . . . . . . . . . . . 17 For More Information .. . . . . . . . . . . . . . . . . . . . 1 9

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If you're like most Californians, you depend on your vehicle. When it needs service or repair, you want the work done quickly, correctly, and at a reasonable cost. By following the tips in this booklet, you can keep your vehicle in good condition and ensure a good working relationship with your auto repair shop.

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The information in this guide will also help you understand your rights if you have a problem with a repair shop. Here's what the Bureau of Automotive Repair (BAR) recommends: 1. Read and follow your owner's manual. 2. Select a repair shop before you need one,

but be sure it is registered with BAR. 3. Know your rights as a consumer. 4. Keep this guide in your car and refer to it

before taking your car in for service.

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