Kelly Automated Scheduling Team (KAST) and Kelly ...

Kelly Automated Scheduling Team (KAST) and

Kelly Educational Staffing Reference Guide

Refer to this guide to understand when to contact KAST and when to contact your local Kelly Educational Staffing

(KES) office. Remember, calling KAST should always be secondary to you entering the absence directly into Frontline/AESOP online tool.

KAST can be contacted at 1.866.KELLY.98 (1.866.535.5998):

To request support in logging absences in Frontline/AESOP for the following non-routine situations: Same-day absences after the absence cut-off time (specific to each school and established by your administrators) Absences exceeding five consecutive days For absences that are complex, such as itinerant teachers who travel between schools throughout the course of the school day If you do not receive a confirmation number after you enter an absence in Frontline/AESOP Special requests for a substitute by name specific requests for substitute employees will be honored when possible--but cannot be guaranteed--please allow a minimum of two days advance notice To notify Kelly about cancellations; extensions; or modifications to existing absences (including absence reason changes, and/or classroom switches) (School Administrators)To inquire about status of last minute assignments, or late arriving substitutes (School Administrators)To report any school cancellations (e.g., snow days, building issues) E-mail all non-urgent support requests to KAST at KESSCHEDULE@.

Our local Kelly Educational Staffing (KES) office can be contacted at 860.674.1710 or toll free at 800.535.5934:

If you have not yet been issued an ID or PIN and cannot gain access to Frontline/AESOP online or IVR tool To provide performance feedback on substitute employees To update your substitute preferred or excluded list (School Administrators)To add a school employee to Frontline/AESOP or update existing employee

information To update school location or contact information in Frontline/AESOP (School Administrators) For invoicing/billing questions To report any incidents involving a Kelly substitute employee For assistance with Frontline/AESOP reporting functionality To refer new substitute employee applicants to Kelly

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