PMP Exam Cram: Project Management Professional, 5/e

PMP

Fifth Edition

Michael G. Solomon

PMP Exam Cram, Fifth Edition

Copyright ? 2015 by Pearson Education, Inc.

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ISBN-13: 978-0-7897-5370-0 ISBN-10: 0-7897-5370-7

Library of Congress Control Number: 2014950142

Printed in the United States of America

First Printing: October 2014

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Contents at a Glance

Introduction 1 CHAPTER 1 Project Management Framework Fundamentals 21 CHAPTER 2 Professional and Social Responsibility 53 CHAPTER 3 Understand Project Initiating 77 CHAPTER 4 Examine Project Planning 97 CHAPTER 5 Explore More Elements of Project Planning 135 CHAPTER 6 Understand Project Execution 179 CHAPTER 7 Investigate Project Monitoring and Controlling 213 CHAPTER 8 Explain Project Closing 243

PMP Practice Exam 259 Answers to the PMP Practice Exam 303 Index 343

Table of Contents

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 The Project Management Institute . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 What's New in the PMBOK Guide, Fifth Edition . . . . . . . . . . . . . 2 The PMP Certification Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Registering for the PMP Certification Exam . . . . . . . . . . . . . . . . 4 Arriving at the Exam Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 In the Exam Room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 About This Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Using This Book and CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Pearson IT Certification Practice Test Engine and Questions on the CD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Chapter Formats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Using the CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 About the PMP Exam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 PMP Exam Topics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

CHAPTER 1:

Project Management Framework Fundamentals . . . . . . . . . . . . . . . . . . . 21 The Project Management Framework . . . . . . . . . . . . . . . . . . . . . . . . 22 What a Project Is and What It Is Not . . . . . . . . . . . . . . . . . . . . 23 What Project Management Is . . . . . . . . . . . . . . . . . . . . . . . . . 25 Changes in the PMBOK Guide, Fifth Edition . . . . . . . . . . . . . . . 25 Project Management Knowledge Areas . . . . . . . . . . . . . . . . . . . 27 Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Organizational Frameworks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Working with Organizational Politics and Influences . . . . . . . . . 32 Differentiating Functional, Matrix, and Projectized Organizational Structures . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Understanding Enterprise Environmental Factors . . . . . . . . . . . 34 Organizational Process Assets . . . . . . . . . . . . . . . . . . . . . . . . . 35 Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Project Life Cycle and Organization . . . . . . . . . . . . . . . . . . . . . . . . . 38 Understanding Project Life Cycles . . . . . . . . . . . . . . . . . . . . . . 38 Who Are the Stakeholders? . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Managing Project Constraints . . . . . . . . . . . . . . . . . . . . . . . . . 43 Project Management Process Groups . . . . . . . . . . . . . . . . . . . . 44 Understanding Project Life Cycle and Project Management

Processes Relationships . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Processes, Process Groups, and Knowledge Areas. . . . . . . . . . . . 46 Understanding Process Interaction Customization . . . . . . . . . . . 49 Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 What Next? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

CHAPTER 2:

Professional and Social Responsibility . . . . . . . . . . . . . . . . . . . . . . . . . . 53 The PMI Code of Ethics and Professional Conduct . . . . . . . . . . . . . . 54 Core Values. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Aspirational and Mandatory Conduct . . . . . . . . . . . . . . . . . . . . 56 Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Responsibility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Aspirational Standards for Responsibility. . . . . . . . . . . . . . . . . . 59 Mandatory Standards for Responsibility . . . . . . . . . . . . . . . . . . 59 Ethics Complaints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Responsible Conduct . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Respect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Aspirational Standards for Respect . . . . . . . . . . . . . . . . . . . . . . 62 Mandatory Standards for Respect . . . . . . . . . . . . . . . . . . . . . . . 63 The Impact of Respect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Fairness. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Aspirational Standards for Fairness . . . . . . . . . . . . . . . . . . . . . . 67 Mandatory Standards for Fairness. . . . . . . . . . . . . . . . . . . . . . . 67 Conflict of Interest . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

vi PMP Exam Cram, Fifth Edition

Honesty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Aspirational Standards for Honesty. . . . . . . . . . . . . . . . . . . . . . 74 Mandatory Standards for Honesty . . . . . . . . . . . . . . . . . . . . . . 74 Qualifications, Experience, and Performance of Professional Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

What Next? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

CHAPTER 3:

Understand Project Initiating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Initiating Process Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 The Purpose of Initiating a Project. . . . . . . . . . . . . . . . . . . . . . 79 Project Manager Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . 80 The Project Charter and Its Purpose . . . . . . . . . . . . . . . . . . . . 81 Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 Integration Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 Project Selection Methods. . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 Project Management Methodology. . . . . . . . . . . . . . . . . . . . . . 87 Project Management Information System . . . . . . . . . . . . . . . . . 87 Expert Judgment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Facilitation Techniques. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 Stakeholder Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 What the Project Manager Needs to Know . . . . . . . . . . . . . . . . . . . . 92 Using Management by Objectives . . . . . . . . . . . . . . . . . . . . . . 93 Accounting Concepts Used with Initiating Processes . . . . . . . . . 94 Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 What Next? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

CHAPTER 4:

Examine Project Planning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 Understanding PMI's Planning Process Group. . . . . . . . . . . . . . . . . . 98 Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

vii Contents

Integration Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103 Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105 Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Scope Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106 Plan Scope Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107 Collect Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108 Define Scope . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109 Work Breakdown Structure: A Common and Dangerous Omission. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109 Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112 Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Activity Planning--From WBS to Project Schedule . . . . . . . . . . . . . . 114 Plan Schedule Management. . . . . . . . . . . . . . . . . . . . . . . . . . . 116 Define Activities. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117 Sequence Activities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117 Network Diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118 Estimate Activity Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . 121 Estimate Activity Durations . . . . . . . . . . . . . . . . . . . . . . . . . . . 123 Develop Schedule. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124 Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127 Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Project Cost Estimating Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130 Plan Cost Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130 Estimate Costs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131 Determine Budget . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132 Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133 Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

What Next? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

CHAPTER 5:

Explore More Elements of Project Planning. . . . . . . . . . . . . . . . . . . . . . . 135 Quality Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137 Quality Theories and PMI Quality Management Approach . . . . . 139 The Plan?Do?Check?Act Cycle. . . . . . . . . . . . . . . . . . . . . . . . 140 Quality Approaches and Project Management . . . . . . . . . . . . . . 141 The Cost of Quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141 Differences Among Quality Planning, Quality Assurance, and Quality Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142 Seven Basic Quality Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

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