Patient guide - Gadsden Regional Medical Center

PATIENT GUIDE

Key Information for Your Stay With Us!

2017

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WWW.

Table of Contents ...

ABOUT US.......................................................... 3 WELCOME........................................................... 4 COMMITMENT TO CARE.......................... 5 CONDITION HELP ........................................ 7 FACTS ABOUT YOUR STAY....................... 8 FOOD SERVICES/CAFETERIA ................ 9 TV CHANNELS.................................................12 TAKE CHARGE OF YOUR CARE.............14 WAYS TO FIGHT INFECTION..................17 PAIN MANAGEMENT...................................18 HOSPITAL INFECTIONS .......................... 21 ADULT VACCINES .......................................23 RIGHTS & RESPONSIBILITIES ...............24 ADVANCE DIRECTIVES ............................26 AFTER-HOSPITAL CARE ..........................27 HOSPITAL RESOURCES............................. 28 HOSPITAL SERVICES ..................................33 HEART ATTACK/STROKE SIGNS .........34 STOP SMOKING............................................. 35 PHYSICIAN DIRECTORY.......................... 36 PATIENT PORTAL .........................................41

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Notes: _________________________________________________________________ _________________________________________________________________ _________________________________________________________________ _________________________________________________________________ _________________________________________________________________ _________________________________________________________________ _________________________________________________________________ _________________________________________________________________ _________________________________________________________________ _________________________________________________________________ _________________________________________________________________ _________________________________________________________________ _________________________________________________________________ _________________________________________________________________ _________________________________________________________________ _________________________________________________________________ _________________________________________________________________ _________________________________________________________________ _________________________________________________________________ _________________________________________________________________ _________________________________________________________________ _________________________________________________________________ _________________________________________________________________ _________________________________________________________________ _________________________________________________________________

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About Us ...

Why We Are the Right Choice for Your Care:

In 2016, Gadsden Regional was recertified as an advanced primary stroke center by The Joint Commission. Also in 2016, Gadsden Regional was honored with the "Get With The Guidelines: Stroke" Gold-Plus Achievement Award by the American Heart Association.

The hospital also has received recertification from The Joint Commission for hip and knee replacement surgery, making GRMC the first and only hospital in Alabama to reach such an achievement.

In addition, Gadsden Regional's Cancer Center as received reaccreditation with commendation from the American College of Surgeon's Commission on Cancer and the hospital's Sleep Disorders Center also has received reaccreditation from the American Academy of Sleep Medicine.

Furthermore, the hospital holds certification in chest pain with PCI from the Society of Cardiovascular Patient Care and the hospital's laboratory also is accredited by The Joint Commission.

CONTACT US:

1007 Goodyear Ave. Gadsden AL 35903 256-494-4000

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Welcome to GRMC!

Dear Patient, I am pleased that you have chosen

Gadsden Regional Medical Center for your healthcare needs.

For 100 years, Gadsden Regional has been the choice for generations and I thank you for continuing that tradition. We have been working diligently since our inception in 1906 to be the leading healthcare facility in our community and our lengthy list of accomplishments proves our efforts have been successful.

As health care continues to grow and change, Gadsden Regional adapting to provide you and your family the best quality care available in our area.

Whether we're helping deliver your baby or delivering intensive care and comfort when serious illness or injury strikes, we are here for you.

I am from Etowah County and, in fact, I was born right here in this hospital. It's home to me and I want you, while you are here as a patient, family member or visitor, to feel welcome.

Please let any of our staff know if we can do anything to make your stay more comfortable.

Thank you, once again, for making Gadsden Regional your choice for your health care needs.

Sincerely,

Corey Ewing, Chief Executive Officer

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Patient Portal

Get Connected with My Health Home Patient Portal!

Y ou can have online access to your hospital inpatient records--test results, medications, procedure information, diagnoses and discharge instructions--through a secure

Patient Portal.

Information from your hospital stay is usually available 36 hours

after you are discharged.

It's quick to set up an account. Ask a

staff member or stop by Registration. You

IT'S FREE!

will need to show your photo ID and

My Health Home

share your email address. You will receive Patient Portal is free --

an email with a link to the Portal so you can finalize your account setup.

provided by Gadsden Regional to help you become a

IT'S EASY TO USE AND CONVENIENT ...

healthier, more

The Portal has user-friendly navigation,

informed patient.

and you can access it from any computer or mobile device with Internet

GET AN ACCOUNT TODAY!

connection, at any time.

Ask or learn more at

Once you set up your account, bookmark the site to make it convenient to check in regularly to view and download your information. When information is added, or if there has been a requested change to your Portal account,

. For help using the

Portal, call our toll-free Help Line at 877-456-9617,

Monday through Friday, 9 a.m. to 5 p.m.

we will send you an email.

Central Standard Time.

IT'S SECURE ...

Your information in the Portal is kept confidential. Only you--and those you authorize--will be able to see or gain access to the information in your Portal. We will not share, sell or lease your personal information with any outside party not affiliated with our organization. For extra security, each time you log in, you will enter your username (email address) and password, and answer your security question.

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Physician Directory

Radiation Oncology

Harrison, G. Lowndes, M.D. 256-494-4965

Urology

Hendrix, Lauren, M.D. 256-492-4040

Pirani, John F., M.D. 256-492-4040

Robertson, Dale, M.D. 256-492-4040

Shah, Manish, M.D. 256-492-4040

Stephens, Dawon, D.O. 256-492-4040

Wade, Merle, M.D. 256-492-4040

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Our Commitment to Care ...

Patient Satisfaction Matters to Us!

H ow's your stay? Are you getting the care you need? Are your doctors and nurses listening and responding to your questions or requests?

Our goal is to provide the best quality care. To do so, we ask for feedback from patients like you.

During Your Stay

P lease speak with your nurse, charge nurse or unit director if you have any questions or concerns about your care.

If your issue is not resolved on the unit, then contact the Clinical Supervisor (dial 0 and ask the operator to page the Clinical Supervisor). You also have the right to file your complaint with either:

Alabama Department of Public Health P.O. Box 303017

Montgomery, AL 36130 334-206-5300

Office of Quality Monitoring The Joint Commission

One Renaissance Boulevard Oakbrook Terrace, IL 60181

1-800-994-6610 Email: complaint@

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