Importance-Performance Analysis As A Tool In Evaluating ...

Importance-Performance Analysis As A Tool In Evaluating Higher Education Service Quality: The Empirical Results Of Estig (IPB) Fátima de Jesus Henriques Silva, Polytechnic Institute of Bragança, Bragança, Portugal, fsilva@ipb.pt Paula Odete Fernandes, Polytechnic Institute of Bragança, Bragança, Portugal. NECE (Unit of ................
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