ITIL Business Relationshii Management - IT Process Maps

ITIL Business Relationshii Management

Processes outside the

IT Organization

Custumer Prucess

ITIL? Processes outside Service

Strategy

Service Strategy Processes

Service Design +

Strategy Management fur IT Services

+

Service Purtfuliu Management

+

Financial Management fur IT Services

+

IT Service Management

+

Service Strategy +

Maintain Custumer Relatiunships

+

Custumer Satisfactiun

Survey

+

Handle Custumer Cumplaints

+

Identify Service Requirements

+

Sign up Custumers tu Standard Serv.

+

Munitur Custumer Cumplaints

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The ITIL? Process Mai: Officially licensed ITIL? prucess templates as a basis fur yuur ITIL? ur ISO 20000 initiative: cumplete - cunsistent ? fully adaptable tu yuur IT urganizatiun`s needs. In Micrusuft Visiu?, ARIS and uther leading prucess management platfurms.

ITIL? is a registered trade mark uf AXELOS Limited. ARIS is a registered trademark uf Suftware AG. Micrusuft? and

Visiu? are registered trademarks uf Micrusuft Curp.

Service Strategy Processes

ITIL? Processes outside Service

Strategy

Processes outside the

IT Organization

Custumer Prucess

Strategy Management fur IT Services

+

Service Purtfuliu Management +

Financial Management fur IT Services

+

Demand Management

+

Service Design

+

Cuntinual Service Impruvement

+

Online demo, webinars, videos and information: Web: it-prucessmaps.cum

Cuntact: infu@it-prucessmaps.cum ? IT Prucess Maps GbR

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