Business Relationship Manager Position Description

Business Relationship Manager Position Description

February 9, 2015

For internal use of MIT only.

Version 4 Business Relationship Manager Position Description

Table of Contents

General Characteristics ................................................................................................ 1 Career Path .................................................................................................................... 2 Explanation of Proficiency Level Definitions.............................................................. 9 Summary Proficiency Matrix ...................................................................................... 10 Proficiency Matrix ....................................................................................................... 11

February 9, 2015--Page i

For internal use of MIT only.

Version 4 Business Relationship Manager Position Description

February 9, 2015--Page 1

General Characteristics

Business Relationship Manager (BRM) professionals work as the strategic interface with assigned areas of the Institute for the purpose of business-IT strategy development, solution discovery, service management, risk management and relationship management. These individuals serve as the relationship linkage between the Institute and IS&T. They provide highly-valued strategic consulting level support and guidance throughout key IS&T initiatives. They facilitate, and serve as a lead, for the planning and execution of initiatives to enable the Institute to achieve objectives through the effective use of technology. They also communicate decisions, priorities and relevant project information to appropriate levels of staff regarding service requests, projects and initiatives.

Business Relationship Managers proactively serve as a "trusted advisor," and function as a key point of contact for IT business stakeholders. They represent IS&T to the Institute by promoting IS&T's vision, value, services, and capabilities. They also act as advocates on behalf of business stakeholders to ensure IT services meet their business priorities and needs.

Individuals in this role must be able to communicate clearly, negotiate, listen, mitigate conflict, build alliances and achieve desired results using strong interpersonal and diplomacy skills. They work closely with others on intangible issues across organizational and business-entity boundaries. Their knowledge of technology risks and opportunities are shared to improve the efficiency and effectiveness of the Institute.

For internal use of MIT only.

Version 4 Business Relationship Manager Position Description

February 9, 2015--Page 2

Career Path

The following section is intended to serve as a general guideline for each relative dimension of project complexity, respon sibility and education/experience within this role. This table is not intended for use as a checklist to facilitate promotions or to define specific responsibilities as outlined in a job description. Actual responsibilities and experiences may vary.

Dimension

Title Business Relationship Manager I

Provides support to BRMs and Work Complexity department, laboratories and

centers (DLCs)

Typical Responsibilities

Strategic Relationship/Planning

Builds a trusted relationship with multiple roles in the business unit.

Participates in planning sessions with team members.

Business Relationship Manager II Business Relationship Manager III

Works with internal stakeholders to align technology solutions with business strategies.

Demonstrates an in-depth knowledge of IS&T and the service catalog, and assigned departments/business areas to identify and communicate how IS&T solutions can support the achievement of short- and long-term business goals.

Works with internal and/or external stakeholders as a thought leader to align technology solutions with business strategies.

Demonstrates an in-depth knowledge of IS&T and the service catalog, and assigned departments/business areas to identify and communicate how IS&T solutions can support the achievement of short- and longterm business goals.

Establishes and maintains a strategic relationship with appropriate level key stakeholders and IS&T.

Facilitates stakeholder (internal) business planning and strategy meetings.

Participates in short- and long-term strategic planning sessions with clients to improve business processes.

Establishes and maintains a strategic relationship with appropriate level key stakeholders and IS&T.

Leads stakeholder (internal and, when appropriate, external) business planning and strategy meetings.

Participates in short- and longterm strategic planning sessions with clients to improve

For internal use of MIT only.

Version 4 Business Relationship Manager Position Description

February 9, 2015--Page 3

Title Business Relationship Manager I

Oversight

Partners with BPCs and Service Mangers to deliver IT solutions to further the Institute's goals, all while managing customer expectations around what IS&T can deliver.

Provides support through the annual IS&T budget process.

Performs routine analysis and reconciliation of plan to actual and works with Service Managers to gain and document an understanding of any variance.

Business Relationship Manager II

Communicates with Institute stakeholders, project managers, and other stakeholders to ensure awareness of progress, risks, and results.

Understands and anticipates direction of the business area(s)/unit(s) identifies opportunities and makes recommendations to support the assigned business area(s)/unit(s) desired future state.

May provide input to an oversight committee for the prioritization of IS&T initiatives based on organization(s) needs/strategy, IT workload and budget.

Ensures the oversight for resolution of escalated IT issues.

Ensures the business need is addressed by the technical solution from a conceptual standpoint.

Works with Institute

Business Relationship Manager III

business processes.

Communicates with Institute business leaders and project managers, and other stakeholders to ensure awareness of progress, risks, and results.

May participate and contribute to business client leadership meetings.

Understands and anticipates direction of the business area(s)/unit(s) identifies opportunities and makes recommendations to support the assigned business area(s)/unit(s) desired future state.

Leads prioritization of IT initiatives based on organization(s) needs/strategy, IT workload and budget.

Ensures the oversight for resolution of escalated IT issues

Ensures the business need is addressed by the technical solution from a conceptual standpoint.

Works with Institute stakeholders and technical resources to cultivate appropriate solution required to

For internal use of MIT only.

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