Pre-Employment Training Resources for



Short-Term Training Resources for

ABE/ESL Learners

Summer 2007

A Round 2 Workforce Education Grant Project

Celeste Mazur

Lincoln Adult Education Center

cmazur@

612-871-6350 x16

TABLE OF CONTENTS

I. Project summary........................................................................................4

II. Important Findings and Recommendations...............................................5

III. The Resources

Section 1: Training Organizations…………………………………...9

1. Multi-skills Training Centers.........................................................9

2. Short-term Training Through Public Colleges..............................11

3. Private Vocational Schools............................................................12

4. Workforce Centers.........................................................................13

5. Minnesota Job Skills Partnerships (DEED)...................................13

Section 2: Occupational Areas with Sample of Training Options and ABE Involvement…………………………………………………………..14

6. Automotive.....................................................................................15

7. Bank Teller.....................................................................................17

8. Cosmetologist/Aesthetician/Nail Technician.................................19

9. Certified Nursing Assistant............................................................21

10. Child Care - Licensed Home Daycare Provider.............................23

11. Child Development Associate / Assistant Teacher in a Child Care Center.............................................................................................25

12. Construction / Property Maintenance.............................................27

13. Education Paraprofessional............................................................29

14. Food Service and Food Service Management ...............................31

15. Hospitality workers........................................................................33

16. Manufacturing/Assembly...............................................................34

17. Office Skills / Administrative Assistant ........................................36

18. Phlebotomy Technician..................................................................38

19. Truck Driving.................................................................................40

Short-Term Training Resources for ABE/ESL Learners

Summer 2007

Project Summary

In this project, short-term job training and referral options were researched for ABE/ESL learners around the state. The goal was to find training, certification programs, or short-term coursework ABE providers can refer ESL learners to, which can lead to full-time, living wage employment and career options. There are many resources available, with varying educational and language requirements, income eligibility, and participant costs. Resource information is presented for a variety of short-term (6 weeks – 12 months) training options plus their requirements, costs, and contact information.

The findings of this project are presented in two parts. Section one describes organizations and partnerships that provide (often multiple skill area) training programs, and section two gives background information, growth and wage statistics, and a sampling of training options from around the state for fourteen occupational areas.

Most of these occupational areas fall into the categories of high demand by both the Minnesota Department of Employment and Economic Development (DEED) and the U.S. government. Minnesota high demand occupational areas are shown below.

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Training options for six of the eight industrial divisions listed are included in this report. More information on the Minnesota Job Vacancy Survey can be found on the Labor Market Information Office website deed.state.mn.us/lmi/publications/jobvacancy.htm

The U.S. Department of Labor maintains a website which lists national high demand industries, . The chart below shows the industries expected, during the period 2004-2014 to have the greatest need for employees as projected by the Bureau of Labor Statistics, and to evolve and create a large number of new jobs. Asterisks ** denote career areas with training options included in this report.

|Industry |Number |

|Advanced Manufacturing ** |91,000 |

|Aerospace |18,000 |

|Automotive ** |451,000 |

|Biotechnology |7,000 |

|Construction ** |1,860,000 |

|Energy |130,000 |

|Financial Services ** |2,450,000 |

|Geospatial Technology |33,000 |

|Health Care ** |4,992,000 |

|Homeland Security |970,000 |

|Hospitality ** |6,861,000 |

|Information Technology |208,000 |

|Retail |3,176,000 |

|Transportation ** |990,000 |

|Cross Industry Occupations |10,880,000 |

|Total |33,117,000 |

There are various online resources that were helpful in this project. First, the website is a valuable resource for general occupational information, as well as locating training programs in MN colleges, private vocational schools, and some nonprofit organizations. The website offers occupational information on high-demand industries plus links to local college, apprenticeship, and other training programs. Finally, provides comprehensive occupational information, listings of required skills and knowledge, common tasks, and local and national occupational statistics, projections, and average wage information.

Important Findings and Recommendations from the Project

1. Especially in the Twin Cities area, options are plentiful for advanced or high advanced ESL learners who finished high school in their countries, and NOT plentiful for lower level ESL learners and/or those without a high school diploma. Some options available for non-high school graduates include hospitality training through HIRED/Normandale Community College for placement into hotel industry jobs, some CNA trainings (although many job placements require a high school diploma), and a Minnesota Resource Center / Minneapolis ABE collaboration called Career Launch, for jobs in healthcare and office support. More training resources, or partnerships with organizations who do large-scale placements for intermediate ESL learners who lack a high school diploma could be an area of interest and growth for (especially Twin Cities) ABE.

2. Twin Cities-based multi-skill training centers rely on TABE as a placement tool. Goodwill, Twin Cities RISE!, Project for Pride in Living, and the Opportunities Industrialization Center (OIC) system all use TABE for their entrance requirements. Most entrance requirements are around the 6.0-8.0 reading level, a level that we see in ABE programs in native speakers and advanced ESL learners. In the ABE community, we could help prepare learners for these programs by using the TABE and familiarizing learners with the test and format.

3. The results of this project are a large, but by no means complete, collection of training options around the state. Ideally an updatable, regularly updated, able to be added to, collection or database of training programs is needed. The finished product would be similar to , but more up-to-date for short-term funded grant trainings and other nonprofit organization training opportunities. To go a step further, this could be made into a searchable database and job training accessible to learners. Either of these would involve programming a database, presentation and/or language modification of the material, and regular updates.

4. Minnesota Job Skills Partnership grant recipients provide a variety of free training options for adults, and while some are connected to ABE programs for recruiting participants, others are not. Training partners may advertise in the closest ABE program, but especially in the Twin Cities metro area, advertisement in all the ABE programs could lead to more referrals and participation. I talked with one grant recipient, a CDL training program through a Teamsters office, who didn’t recruit at all in ABE, but has openings for public referrals. A connection between the grant recipients that accept trainees from the public and the ABE system could be a valuable asset for both sides. Greater dissemination of training offering information, plus regular updates on newly funded programs would be very beneficial. In addition, ABE programs could be more active in applying for MJSP funding directly for partnership, pathways, incumbent worker, or other funding.

5. ABE currently distributes application information for the MN Adult Literacy Campaign Scholarship Fund and the Ronald M. Hubbs Scholarship Fund for study at an accredited postsecondary institution. There are many other resources, such as the Alliss Educational Foundation Grant, community-based scholarships, child care grants, etc. Could we disseminate these to the wider ABE community? Should/Can ABE have stronger connections with Educational Opportunity Center services and colleges for access to postsecondary education?

6. Programs that I met with pointed out two areas where they see obstacles to success in their trainings. a) Learners have low test-taking skills. They aren’t prepared for a timed administration of a test such as the TABE. In the ABE classrooms, test skills preparation and reading speed work could improve this. b) Learners lack appropriate cultural knowledge and ability for job search and follow-up, upon completion of the training program. When and how should they contact a job lead? What’s appropriate phone language? What happens during a phone interview? What is appropriate job search related email protocol? ABE classrooms could work on the cultural skills of not only interviewing and filling out applications, but also appropriate contact and follow-up.

7. Based on the findings, ABE programs could benefit learners by providing or expanding pre-certification training in a few areas. From these kinds of specialized classes, learners could take certification exams, transition into training programs or apply directly into jobs.

1. Educational Paraprofessional. Current Minnesota Law states that a passing score on an ETS standardized test, ParaPro, qualifies applicants to work as a paraprofessional. Other qualifications vary district to district, for example, some require high school diploma, while others do not. Also, bilingual paraprofessionals must pass a language proficiency test determined by the school district. ABE could offer focused instruction with the standardized test and language requirements as assessment goals.

2. Commercial Driver’s License. ABE programs have offered, or are currently developing curriculum to help learners take and pass the DMV knowledge test, which is an entrance requirements for most training programs and a prerequisite for taking the road/skills test. Twin Cities Workforce Center employment counselors say that CDL training is by far the most popular training requested by (and attended by) non-native English speakers. Well-developed ABE curriculum, statewide instruction, and established partnerships with training programs could open the door for many.

3. Math (and Language) for Construction or Manufacturing. Multiple training programs have math entrance requirements, most often assessed with the TABE. Plus, various admissions representatives said that math can be the obstacle for entrance into their programs. ABE has responded with math courses, but it could be done on a larger scale. For example, in response to learners lacking math skills for admittance into the HIRED/Hennepin Technical College M-Powered manufacturing training program, Robbinsdale ABE offers a pre-training “Math for Manufacturing” course, and it has had positive results. ABE could partner with other construction or manufacturing training programs to offer pre-training contextualized math instruction.

4. Banking Skills. Especially in the Twin Cities, there is high demand for bilingual tellers in neighborhood branches. Candidates preferably have a high school diploma (or are currently pursuing a GED), and can apply directly at the banks or attend recruiting sessions. Aside from 3 Twin Cities nonprofit programs (Goodwill, PPL, and Twin Cities RISE), there are few formal training options, and none that focus on an ESL audience. ABE could develop curriculum for ESL bank-related oral communication, 10-key, and cultural/soft skills (the areas bank representatives say they see lacking in many bilingual candidates), and partner with local banks for mutual recruiting/referrals.

Short-Term Training Resources Summer 2007 for ABE/ESL Learners – Training Organizations

Around the state, there are a variety of organizations that provide training in multiple areas. From non-profit organizations, to government-grant-funded projects, to private schools, to MNSCU institutions, there are many possibilities for ABE learners to receive training that may lead to full-time, living wage employment. This section will present descriptions and contact information for a number of organizations along with a sampling of offerings and general requirements for their programs.

The information in this report was gathered by phone, online searches, and site visits, and is current for summer 2007. Costs, requirements, and availability (even existence) of these training options can change every few months.

Multi-Skill Training Centers

Especially in the Twin Cities metro area (but not exclusively), there are organizations that provide a variety of short-term training programs. Costs vary from negative (receiving a training wage) to free to $4,500 for an occupational certificate. Learners rarely end up paying the full tuition amount due to financial aid, scholarships, and other funding sources. Admission requirements vary from program to program, for income eligibility, education level and English proficiency. In general, admissions representatives said that because of the rigorous reading, language, and math requirements (as assessed by the TABE), plus in some cases computer proficiency, few non-native speakers of English participate in their programs.

Goodwill/Easter Seals, St. Paul, Minneapolis, Burnsville, and other locations. They offer occupational certificates and placement assistance in the following areas:

• Automotive

• Customer Service/Call Center

• Construction

• Bank Skills

• Bank Reconciliation

• Retail



Potential participants don’t need a high school diploma / GED, but some job placements and union membership require it. Reading level and other assessment requirements vary, depending on the program, but some requirements include a reading level of 6.0 or 8.0, based on the TABE, passing scores in Bennett Mechanical Comprehension, Applied Mathematics, ABLE Vocabulary, and typing 25 wpm. Costs vary, and many learners receive scholarship so they don’t pay the full cost.

Twin Cities RISE! in Minneapolis offers certificates and job training in the following areas:

• Accounting

• Administrative Support

• Financial Services

• Warehouse & Manufacturing

• Customer Service

• Computer or Machine Operator

• Call Center



Potential participants, if they meet income eligibility requirements, need a high school diploma / GED and a reading level of TABE 5.8, plus further math requirements for some programs. Training sessions are 10 weeks in length and free for participants.

The Opportunities Industrialization Center (OIC) system – Summit Academy OIC in Minneapolis, American Indian OIC in Minneapolis , and East Metro OIC in St. Paul. They offer certificates in the following areas:

• Administrative Assistant

• Administrative Medical Assistant

• Certified Nursing Assistant

• Community Health Worker

• Construction – Electrician, Plumbing, Carpentry

• Data Entry

• Customer Service

• PC and Network Technician

• Software Application Support

• Electronics and Computer Systems

• Home Health Aide

• Emergency Medical Technician

• Small Business Ownership

, ,

For most programs, participants need a high school diploma or GED. At all three OIC programs, the majority of clients are native speakers of English, but East Metro OIC has 2 bilingual electronics training programs for ESL learners. At each OIC, a formal assessment of reading, math, and language skills is required. Requirements vary, but are around 7.0-9.0 for different programs, as assessed by the TABE, BEST Plus and CPAT. Programs cost from $1,000-$4,500, but most students receive financial aid and/or scholarships to cover a portion, the majority, or all of the tuition costs.

Project for Pride in Living, Train to Work program, Minneapolis. They offer short-term paid training programs in these areas:

• Clerical/administrative

• Banking

• CNA/Phlebotomy

• Entry-level hospital work readiness

jobs/TraintoWork.html

Programs include soft skills, computer skills, and job shadowing. Participants need a high school diploma/GED and a reading level of 6.0-8.0 based on the TABE. Some programs require keyboarding, computer, or math skills as well. There is an established partnership with Minneapolis ABE for classes to assist applicants who don’t quite meet the admissions requirements. English proficiency is evaluated both through the TABE and an interview that is part of the application process. Participants receive a training wage ($6.50/hr) while in the programs.

Minnesota Resource Center, Minneapolis, St. Paul, Bloomington, Duluth, St. Cloud.

mrc-

The MRC offers free career preparation training for immigrant learners (with CASAS score 215-226) in Minneapolis, St. Cloud, and Duluth. This 3-tiered program of Career Launch, Customers First, and Healthcare Support includes workplace culture, industry-specific language, accent reduction, and computer skills training. Upon successful completion, participants are placed in positions with business partners and receive follow-up for one year. It’s free for participants, and connected with Minneapolis, Robbinsdale, St. Cloud, and Duluth ABE. MRC also offers training in Computer Technician, Welding, Office Skills, Warehouse Operations and Accounting for participants who qualify for its educational services through a social service referral.

Short-term training programs through public colleges

Institutions in the MNSCU system offer a variety of certificate programs, or other short-term training, with varying requirements for educational background and English proficiency. A good resource for finding schools and program information is . This free online resource has great career and (fairly) up-to-date information on offerings at MNSCU institutions. An excellent resource for free access to and counseling on post-secondary educational requirements, financial aid, career planning, and scholarships is the Educational Opportunity Center (EOC) system. Their main office is housed on the Minneapolis Community & Technical College campus, but they have offices in St. Paul, Blaine, Brooklyn Park, at various Twin Cities Workforce Centers, and at SHAPE and St. Paul College. Online information is available at minneapolis.edu/trioprograms/educationalopportunitycenter/

Admissions requirements for MNSCU programs vary, depending on if they are credit-earning or not. Certificate or degree programs that earn credit require Accuplacer testing and minimum scores, plus high school diploma or GED. If proof is not available (the learner left their home country without the paper copy), in many cases the learner can “self-report” graduation and the paper diploma requirement is waived. Some programs, however, like some nursing degrees, require the paper proof of high school completion. Non-credit earning training, such as that offered by customized training or continuing education, does not require admission to the college or a high school diploma / GED, but may assess English proficiency through Accuplacer or an interview.

Some examples of short-term or certificate programs offered through the MNSCU system include:

Phlebotomy technician program - Minneapolis Community & Technical College offers a 7-credit program that provides training, certification testing, and career resources for participants. College level reading is required.

Business Office Software certificate - Mesabi Range Community & Technical College in Eveleth offers a 12-credit program that prepares learners for Microsoft Office User Specialist (MOUS) professional certification.

Century College Customized Training in White Bear Lake offers a variety of entry level healthcare career not-for-credit training programs, including CNA/HHA, phlebotomy technician, and certified coding associate. The 5-16 week-long courses cost $600-$900, and don’t require a high school diploma or GED. Language proficiency isn’t formally assessed, only during an intake interview.

Various MNSCU colleges such as Alexandria Technical College, Century College, Dakota County Technical College, and Minnesota West Community and Technical College – Worthington, offer Commercial Driver’s License (CDL) training through customized training centers. Programs lengths, requirements, and costs vary.

**A note on financial aid - According to EOC, financial aid is available for certificate and diploma programs of 16 credits or more. If a learner fully qualifies for federal financial aid (they are a citizen or permanent resident, and meet the income and household guidelines), they can be eligible for around $2,000 per year in Pell grant funding for full-time study, plus some smaller amount of state grant funding. Part-time grant help is available as well, if learners maintain enrollment in 6 credits. A financial aid estimator is available through the Minnesota Office of Higher Education at .

Training programs through private vocational schools

Private vocational schools offer a variety of certificate programs with varying costs. Also, financial aid is available for some programs for those who qualify. Some examples include:

Nail Technician certificate, Minnesota School of Cosmetology, Woodbury. This program requires a high school diploma or GED, and an approximately 8.0 grade level equivalency reading assessment. Cost is $13,950 with financial aid available.

Certified Nursing Assistant - Midwest Careers Institute, Minneapolis offers a 4-week evening CNA certification class. Requirements include high school diploma / GED OR a language assessment. Cost is $700, and financial aid is not available.

Commercial Driver’s License (CDL) training - Interstate Truck Driving School, South Saint Paul offers training for class A, B, or C road tests. Requirements include a DMV permit, and passage of a DOT physical. No high school diploma or GED is required, and English proficiency is assessed through the DMV tests and the initial interview. Cost is $7,500 for the complete Class A license program. Financial aid is available for qualified students through pre-hire, tuition reimbursement agreements with companies.

Minnesota Workforce Centers

Workforce Centers offer skills training and job search assistance. If an ABE learner goes to a workforce center for the first time, he/she will register with the system and receive a barcoded card that will allow him/her computer access (2 hrs/day max in Minneapolis) and entrance into job skills classes, such as resume building, interview skills, career interest, starting your own business, job search strategies, etc. Most of the individual job search is self-service, but there are workers available for questions and assistance. One-on-one job counseling (and potential financial help for training) is available only for select groups: unemployed (dislocated workers), veterans, workers with disabilities (through Rehabilitation Services), and MFIP recipients.

Workforce Center services, classes and schedules vary somewhat around the state, but at all locations there are available computers, job postings, training opportunities, and community resources. The main website, which includes locations and schedules, is located at .

Minnesota Job Skills Partnership Training Programs

A number of free or low-cost training options are developed through partnerships with businesses, educational institutions, and social service organizations with the Minnesota Job Skills Partnership (MJSP) program through the Department of Employment and Economic Development (DEED). Grants are awarded to educational institutions that partner with businesses to develop pre-employment or incumbent worker training.

Unfortunately, knowledge and availability of these programs is hard to distribute to the entire adult basic education community, due to small marketing budgets, temporary nature of the programs, short-term situations of ABE teachers/employees, etc. One way to learn about training programs or projects around the state is to access the list of Minnesota Job Skills Partnership grant recipients at deed.state.mn.us/mjsp , and contact partner organizations directly.

Example partnerships that could be open to ABE referrals from the 2006-2007 grant cycle include:

CDL Training through the MN Teamsters Service Bureau & Dakota County Community College, Midwest Coca-Cola, SuperValu, US Foodservice, North Star Foods, SYSCO MN and USF Holland. This partnership delivers CDL training and testing from the partner businesses and community. Although most of the positions are filled by incumbent workers, some spaces will be available for new worker referrals.

Hospitality Training through HIRED and Normandale Community College. This partnership delivers hospitality training for full-time entry-level positions in the hotel industry. Training will be offered at various sites around the Twin Cities.

Short-Term Training Resources Summer 2007 for ABE/ESL Learners – Training by Occupational Areas

In addition to examining organizations that provide multiple areas of short-term training, this project also looks at fourteen high demand occupational areas and provides occupational statistics for Minnesota for these jobs, general training requirements, and a sampling of programs that provide training and possibly job placement assistance. Effort was made to find and include at least one out-state training option for each area. The higher representation of metro area programs is not meant to highlight or emphasize metro options, but is representative of the number of organizations and programs available for the ABE/ESL community. Also, effort was made to include an accurate picture of ABE involvement of pre-training or training courses and curriculum development projects, but due to the large number of ABE consortia and frequently shifting nature of these types of projects, there may be gaps in information.

The information in this report was gathered by phone, online searches, and site visits, and is current for summer 2007. Costs, requirements, and availability (even existence) of these training options can change every few months. Please contact the programs for detailed information and referrals.

Automotive

For automotive skills (including auto body repair and auto mechanic) training, there are short-term and degree programs around the state through colleges, a few non-profit short-term training programs, and very few direct-hire apprenticeship programs. Most jobs require a high school diploma, and union membership requires it. Associate degrees through community colleges or 1-2 year college diplomas often lead to the first level of Automotive Service Excellence (ASE) certification, a nationally-recognized standard. Students entering this program should have good mechanical aptitude, good communication skills, and the ability to read and comprehend service literature

Projected growth 2004-2014 in Minnesota for automotive technicians is 12%, and the 2005 median wage is $15.92.

Source: and U.S. Bureau of Labor Statistics, Office of Occupational Statistics and Employment Projections

Below is a sampling of automotive training options, current for summer 2007:

1. Automotive Service Technology, Northland Community and Technical College, East Grand Forks. northlandcollege.edu

This is a diploma program, an option to the 74-credit associate of science degree. The college is accredited through ASE as an automotive education provider.

Cost: $12,600

Length: 64 credits, 1-2 years

Reqs: HS or GED required, Accuplacer reading, writing, math

2. Goodwill/Easter Seals Automotive Skills Training Program, Minneapolis, St. Paul, Burnsville

This program seeks to provide skills acquisition training and support in the automotive industry for people with barriers to employment. Graduates work with employment consultants for placement into a variety of automotive repair settings.

Cost: Part of the program has tuition, and part is paid a training wage of $6.15/hr of working on vehicle repair. Most participants receive scholarship or referral funding for tuition costs.

Length: 6 wk program, M-F 8:00-1:00

Reqs: HS/GED not required. Must have a valid MN driver’s license. TABE 6.0 in reading, Bennet Mechanical Comprehension.

Completion: Graduation 61%, placement within 2 weeks of graduation 66%.

Concerns: Problems with timed test-taking, especially for intake assessments

Automotive (cont.)

3. Auto Body and Auto Mechanics Training, Newgate Education Center, Minneapolis

This is a training program for either auto body repair or auto mechanics, which lead to employment apprenticeships in the automotive industry.

Cost: 0

Length: 12-14 month (Auto Mechanics) or 18 month (Auto Body) apprenticeships

Reqs: No high school diploma or GED, no income requirements, valid MN

driver’s license is required, 18+ years old. There is no formal English assessment, but at the interview or beginning of training, it’s informally assessed. Reading, writing, and oral skills are all necessary.

Comments: For those who successfully complete the training, there is nearly 100% job placement.

ABE Involvement

This research found no training or pre-training for automotive employment that ABE was involved with. With enough interested learners, pre-training coursework and partnership with a local college, OIC, or nonprofit training program could be developed.

Bank Teller

Most bank teller positions require a high school diploma or GED, because they are considered “springboard” jobs, to work up to higher positions within the bank. Customer service, computer, math, and active listening skills are important, and there is a high demand for bilingual tellers in neighborhood branches. The occupation of bank teller has projected growth (2004-2014) of 19% in Minnesota, and 2005 median wage is $10.24/hr. Most teller jobs are direct hire through the banks, and some banks have teller recruiting fairs. In the Twin Cities there are a few training programs at multi-skill training centers that offer bank skills.

Source: and U.S. Bureau of Labor Statistics, Office of Occupational Statistics and Employment Projections

Below is a sampling of bank teller training options, current for summer 2007:

1. Goodwill/Easter Seals Bank Skills Training Program, Minneapolis, St. Paul,

Burnsville

This program seeks to provide skills acquisition training for bank teller and corporate operations positions. Graduates work with employment consultants for placement into a variety of bank settings.

Cost: Most participants receive scholarship or referral funding.

Length: 6 wk program, M-F 9-1 or 12-4

Reqs: HS or GED not required for training, but required by all banks for employment, except TCF, which requires proof of working towards GED. TABE 6.0 in reading and math, ABLE vocabulary assessment, criminal background check.

Completion: Graduation 83%, placement within 2 weeks of graduation 71%.

Concerns: Problems with timed test-taking, especially for intake assessments

2. Project for Pride in Living Banking Train to Work program, Minneapolis jobs/TraintoWork.html

This is a short training that provides instruction in soft skills, customer service, and career development in banking.

Cost: Participants earn a $200 stipend upon completion of the training.

Length: 2 weeks, 20 hrs/week

Reqs: HS or GED, 8.0 TABE, Typing 40 wpm, MSWord proficiency test, 10-key 7,000kph. Also must pass criminal background check and drug screen.

3. Twin Cities RISE! Financial Services training, Minneapolis



This program helps develop work skills such as computer usage, communication skills, critical thinking, customer service, and flexibility. Common placement positions are teller, personal banker, and financial services associate.

Cost: free

Length: 10 weeks

Reqs: HS or GED, 5.8 TABE, math assessment, income requirements

Bank Teller (cont.)

ABE Involvement

This is one area that ABE isn’t heavily involved in, but could be. The Hubbs Center partners with Goodwill for a computer component of their training. The Twin Cities training options have high TABE requirements and are primarily attended by native speakers, and there are no (found by this research) training options in greater MN. However, in the ABE/ESL community, there are many learners who have a high school diploma, financial industry experience in their home countries, and/or desire to get into a financial job at the entry level, with potential for advancement. These learners often have knowledge and experience, but lack the language and cultural skills to gain employment. The high demand for bilingual bank tellers is a great motivation for helping these learners get into jobs. ABE could develop curriculum for ESL bank-related oral communication, 10-key, and cultural/soft skills (the areas bank representatives say they see lacking in many bilingual candidates), and partner with local banks for mutual recruiting/referrals.

Cosmetologist / Nail Technician

Positions in Cosmetology and Nail Technology are in high demand, and projected growth rates 2004-2014 in Minnesota are 15% (Cosmetologist) and 29% (Manicurist), and the 2005 median salaries are $24,800 (Cosmetologist) and $18,200 (Manicurist). Important skills include oral expression, manual dexterity, and social perceptiveness.

Source: and U.S. Bureau of Labor Statistics, Office of Occupational Statistics and Employment Projections

Cosmetology training is offered at private beauty schools and community colleges throughout the state. Most training programs require a high school diploma or GED. Costs range from $2000 for nail technician to $12,000 for cosmetology (hair, skin, and nails), and there is financial aid available for qualified learners. For example, one cosmetology program that costs $13,000 reports that for fully qualified applicants, $9,800 in grant funding is available, plus up to $18,000 in loans. Training programs provide the required instructional and clinical hours to prepare for the MN licensing exam, and most programs provide job placement assistance.

More information on licensing and examination, as well as a list of accredited programs, can be found at the Minnesota Board of Barber and Cosmetologist Examiner website at bceboard.state.mn.us . Exam preparation materials can be found at the Promissor Testing link from this webpage.

Below is a sampling of cosmetology and nail technology training options, current for summer 2007:

1. Minnesota School of Cosmetology, Oakdale msccollege.edu

Cost: Cosmetology $13,950; Nail Technician $3,000

Length: Cosmetology 1550 hours (10 months); Nail Technician 350 hours

Reqs: HS or GED required (or waiver if diploma granted in another country), plus a reading, math and language assessment (around 6.0-8.0 level), plus admissions interview to assess motivation and English proficiency. Program works with approx. 40% non-native speakers.

Completion: 90% program completion, 100% licensure, and 78% placement

Concerns: Problems with

2. Minnesota West Community & Technical College, Pipestone and Jackson. mnwest.edu

Cost: Cosmetology 63 credit diploma program ($9,850); Manicurist 16 credit ($2500)

Length: Cosmetology 3 semesters; Manicurist 1 semester

Reqs: HSD or GED, language assessment with Accuplacer.

3. Cosmetology Training Center, Mankato

Cost: Cosmetology ($10,450); Nail Technology ($3578)

Length: Cosmetology 42 weeks; Nail Technology 10 weeks

Reqs: High school diploma / GED

Cosmetologist / Nail Technician (cont.)

ABE Involvement

This research found no training or pre-training for cosmetology or nail technology that ABE was involved with. With enough interested learners, pre-training coursework and partnership with a local cosmetology school could be developed.

Certified Nursing Assistant (CNA)/ Home Health Aide (HHA)

Certified Nursing Assistants provide basic patient care under direction of nursing staff. They perform duties such as feed, bathe, dress, groom, or move patients, or change linens. They are in demand, and projected growth rates 2004-2014 in Minnesota are 15%, and the 2005 median wage is $11.59/hr

Home Health Aides provide routine, personal healthcare, such as bathing, dressing, or grooming, to elderly, convalescent, or disabled persons in the home of patients or in a residential care facility. There are in very high demand, and projected growth rates 2004-2014 in Minnesota are 52%, and the 2005 median wage is $10.32/hr

Source: and U.S. Bureau of Labor Statistics, Office of Occupational Statistics and Employment Projections

There are many training options to get CNA/HHA training, and requirements vary from program to program. Some require high school diploma or GED; others do not. Some have English proficiency requirements as measured by a test; others assess English level in an interview. Some charge tuition (often $500-$1000); others are free for learners. Training is given by a wide variety of providers, including Adult Basic Education, Workforce Centers, private vocational schools, MNSCU colleges, and nonprofit organizations. Multiple MJSP grants fund CNA/HHA (and other medical) training through these organizations.

The Minnesota Department of Health maintains a comprehensive database of Nursing Assistant training sites at health.state.mn.us/divs/fpc/directory/natrainingsites.cfm .

Below is a sampling of CNA/HHA training options, current for summer 2007:

1. Certified Nursing Assistant, Midwest Careers Institute

Cost: $700

Length: 4 wk program, TWTh 5-9pm

Reqs: HS/GED OR language assessment

Completion: >90%

Concerns: The rep from Midwest Careers Institute sees problems with listening comprehension with their majority non-native speaking population

4. Healthcare Careers, Century College Continuing Education, White Bear Lake centurycollege.mnscu.edu/cect/healthcareentrylevelcareers.aspx

Cost: $589 + books

Length: 3-5 wks, day/eve programs

Reqs: No HSD or language assessment necessary, 16 yrs old min

Concerns: The admission rep from Century sees problems with assertiveness/cultural issues, especially with job search contacts and follow-up; also lack of terminology knowledge

Additions: There is NA/Home Health Aide certification plus options for Trained Medication Aide, Acute Care for CNAs.

Certified Nursing Assistant (CNA)/ Home Health Aide (HHA) (cont.)

5. Nursing Assistant/Home Health Aide, Minneapolis Technical & Community College

minneapolis.edu

Cost: 7 credits ($999.67 2006-2007) + lab coat

Length: 1 semester

Reqs: ESOL0052 (3rd level of college-level ESL reading) or placement into READ1300 (4th level of College-level reading)

6. Universal Health Care Worker Certificate for Older Adults training, Anoka County Job Training Center/Anoka Technical College/Anoka Ramsey Community College,/MN Workforce Center

anoka/Universal%20Healthcare%20flyer.pdf

This is a series of modules of CNA/HHA, followed by Integrative Health and Healing, Universal Healthcare Worker, and Advanced Medication Administration.

Cost: free

Length: 1-3 weeks

Reqs: Accuplacer assessment of reading and listening proficiency, through Anoka Technical College. See link to flyer for more details.

**Interestingly, MN Workforce Center job counselors in Minneapolis and Duluth gave different answers about the need for CNA placements. In Minneapolis, one job counselor said she recently has seen many CNA graduates NOT finding jobs easily; while in Duluth another job counselor said the positions can’t be filled fast enough.

ABE Involvement

ABE has been heavily involved with CNA programs around the state. Multiple ABE programs have conducted pre-CNA training to help learners with terminology, language, and skills before entering a CNA program. Various curricula have been developed and partnerships established to facilitate this kind of training. For example, the Hubbs Center partners with the American Red Cross and East Metro OIC to pre-train a cohort of learners who then enter the CNA training. Moorhead ABE partnered with Workforce Centers, nursing homes, and a nonprofit grant to fund and operate another class. Example curricula and more information can be found at the ABE Workforce Education website at mnabework. (password workforce)

Child Care – Licensed Home Daycare Provider

Child care providers are currently in demand, and projected growth rates 2004-2014 in Minnesota are 6%, and the 2005 median wage is $8.28/hr

Source: and U.S. Bureau of Labor Statistics, Office of Occupational Statistics and Employment Projections

In Minnesota, family and group family child care must meet certain standards for caregiver qualifications, physical environment, number of children per caregiver, behavior guidance, required policies and records, and activities and equipment.

A family child care (10 children or fewer at one time; no more than 6 may be younger than school age) or group family child care (up to 14 children at any one time) provider must be an adult and physically able to care for children. A high school diploma/GED is not required. Another option is to become registered, but not licensed, which involves only a background check, and allows county payments to the provider.

In addition to the above requirements, group family child care providers must meet one of the following experience or educational qualifications:

1. A minimum of one year as a family child care provider; or

2. A minimum of six months as a licensed family child care provider plus certain training and experience described in Minnesota rules; or

3. Certification or licensure in the specified child development or early childhood program, child development assistant program, current pre-kindergarten license, K-6 teaching degree or documentation of six months' experience as a full-time teacher at a licensed child care center.

Training

Initial training: Providers must complete six to nine hours of training in a combined course of child-related first aid and CPR and six hours of training in child development and child care within one year of or one year prior to initial licensure. Through the licensing process, applicants learn about training providers (often contracted agencies or nonprofit organizations) and get on mailing lists to receive catalogs and training updates. The main training provider for the Twin Cities metro area is Resources for Child Caring . For non-native speaking child care providers, they have language outreach and they offer training in special interest cultural topics.

On-going training: Each year providers must complete six hours of training in one or more of 14 specified subject areas, such as child development, child abuse, and parent-provider relationships.

(Source: , website of the Minnesota Licensed Family Child Care Association Inc.)

Process to apply for licensure

1. Request an application from a local social services agency, usually the county human services department. Statewide lists of licensing offices are available at: co_licensors.htm and/or edocs.dhs.state.mn.us/lfserver/Legacy/DM-0005-ENG

Child Care – Licensed Home Daycare Provider (cont.)

2. The applicant may be asked to attend an orientation meeting to receive the application, review the licensing standards and learn about the licensing process. He/She will submit a completed license application to the local social services agency. The local social services agency can help with the application process, background checks, and inspections.

3. The application process and cost vary depending on the county, but licensing costs can’t exceed $250. For example, in Hennepin County, an orientation is required (call 612-348-2882 for information), the fee is $130 and a social worker works with the applicant through the 3-6 month-long process. In Olmstead County, the fee is currently $250, and will be reduced to $150 January 1, 2008.

ABE Involvement

This research found no training or pre-training for home child care providers (either training to gain or renew licensure) that ABE was involved with. With enough interested learners, pre-training coursework and partnership with local agencies or training organizations could be developed.

Child Development Associate /

Assistant Teacher in a Child Care Center

An assistant teacher in a child care center works under the supervision of a teacher, and may perform a variety of tasks, such as dressing, feeding, bathing, and overseeing play.

They are in demand, and projected growth rates 2004-2014 in Minnesota are 6%, and the 2005 median wage is $8.28/hr

Source: and U.S. Bureau of Labor Statistics, Office of Occupational Statistics and Employment Projections

According to Minnesota Law, he/she must be 18 years old and meet one of a list of educational qualifications:

1. High school diploma / GED PLUS 2080 hours as an aide and 12 quarter credits of education.

2. MN license as a family or group family day care provider PLUS 2080 hours as a provider and 12 quarter credits of education.

3. Montessori diploma PLUS 520 hours as an aide or intern and 3 quarter credits of education.

4. Minnesota Child Development Assistant (CDA) certificate PLUS 520 hours as an aide or intern.

5. 2 years full-time postsecondary education from a college or university PLUS 1040 hours as an aide or intern and 9 quarter credits of education.

6. Child Development Associate credential from the Council for Early Childhood Professional Recognition.

7. Bachelor degree PLUS 9 quarter credits of education.

8. Certificate or degree for a 2-year child development or early childhood education from a MNSCU institution.

9. MN license for Pre-kindergarten Associate.

To meet the educational requirements in 1, 2, and 3 above, there are organizations that offer low-cost online courses to gain education credits. One resource is the Minnesota Child Care Resource & Referral Network at students

To attain the MN CDA certificate in (4) above, learners must complete 120 hours of classroom instruction, 480 hours of interaction with children, a written portfolio, and pass the state certification exam.

a. In the MNSCU system there are multiple 17+ credit programs that provide the required hours and preparation for the certification exam. Currently on , there are 22 colleges listed with child care assistant certificate programs.

b. For licensed home child care providers, there are alternative pathways to independently apply for CDA certification. Organizations such as Eager-to-Learn offer low-cost online study and there is financial assistance available for advisor fees. See students for more information.

Child Development Associate /

Assistant Teacher in a Child Care Center (cont.)

ABE Involvement

In the ABE system, there exists CDA curriculum that was developed by Robbinsdale and is offered in multiple programs, such as Robbinsdale, Minneapolis ABE, and soon to be St. Paul ABE. These courses provide the requirements and preparation for the state exam. In addition, colleges give credit (4-7 credits) for CDA certification.

An interesting recent development has been that some participants in ABE-run CDA programs, even if they haven’t completed all the certificate requirements, have been hired as aides or by schools or organizations that don’t require full certification, but value the coursework, experience, and language skills.

Construction and Facilities Maintenance

For construction training, there are community college programs that lead to Associate degrees or certificates, as well as short-term training programs. Many jobs don’t require a high school diploma, but union membership does. Important skills are oral comprehension and expression, manual dexterity, and physical strength. Projected growth 2004-2014 in Minnesota for construction laborers is 5%, and the 2005 median wage is $19.82.

Source: and U.S. Bureau of Labor Statistics, Office of Occupational Statistics and Employment Projections

Below is a sampling of construction training options, current for summer 2007:

1. Union Apprenticeships

Through apprenticeship, learners can receive formal trade training while making an entry-level wage. The Minnesota Mechanical Contractors Association sponsors a comprehensive website with complete information for access to and requirements for construction apprenticeships all around MN. Age requirement, application procedures, tool costs, membership dues, hours and wages can vary depending on the union, but a high school diploma is required for all apprenticeship programs. Some unions require U.S. citizenship or proof of being in the naturalization process.

2. Goodwill/Easter Seals Construction Skills Training Program, Minneapolis, St. Paul, Burnsville

This program seeks to provide skills acquisition training for a variety of construction positions. Graduates work with employment consultants for placement into a variety of construction settings.

Cost: Most participants receive scholarship or referral funding, part stipend.

Length: 12 wk program, M-Th 9-2, Fri 9-12

Reqs: HS or GED not required for training, but required for union membership. Must have valid MN driver’s license. TABE 6.0 in reading and math, Bennett Mechanical Comprehension assessment

Completion: Graduation 77%, placement within 2 weeks of graduation 100%.

Concerns: Problems with timed test-taking, especially for intake assessments

3. Women in Construction Training Program, Duluth.

The company Women in Construction, LLC, offers paid or free training for women entering the construction trades. There is no set curriculum; skills and learning are dictated by which projects are currently in progress. Most applicants apply and are referred through the Duluth Workforce Center, and there is currently a waiting list. More information can be found at .

Cost: If qualify, receive a training stipend, or free

Construction and Facilities Maintenance (cont.)

Length: 400+ hours (3-4 months dependent on current jobs)

Reqs: Income eligibility for training stipend. No non-native speakers have been referred or applied yet, so language proficiency hasn’t been a req.

4. Pre-Apprenticeship Training, Summit Academy OIC / Dunwoody College of Technology, Minneapolis.

In the “100 Hard Hats” program, learners select and receive training in carpentry, plumbing, or electrician programs.

Cost: $4,500 but most learners receive financial aid and/or scholarships

Length: 2 10-week phases – Phase 1 coursework at Summit, Phase 2 hands-on at

Dunwoody

Reqs: High school diploma or GED (from other countries accepted or waived if

lost), passing score on the CPAT assessment in reading, language, and math (7.0-9.0 level required)

5. Masonry Certificate, Mesabi Range Community and Technical College – Eveleth mr.mnscu.edu/academics/programs/masonry.htm

Cost: $4250

Length: 29 credits, 2 full time semesters

Reqs: HS or GED required, Accuplacer reading, writing, math minimum reqs

6. Facilities Training Program, People Serving People, Minneapolis.

Contact: Brian Olson 612-277-0257

Students learn about HV/AC work, basic electrical functions, plumbing skills and work orders. By graduation students will have a Minnesota Boilers License and be qualified to take assistant managerial positions helping maintain buildings of any size

Cost: Free, but with possible equipment cost

Length: 12 weeks, M-Th 8:00-2:30

Reqs: Minimum 18 years old. No high school diploma or GED required. Criminal background check required, but some history acceptable. Must pass a basic math assessment. English proficiency assessed in an initial interview.

ABE Involvement

This research found no training or pre-training for construction that ABE was involved with. With enough interested learners, pre-training coursework and partnership with local training programs could be developed.

Educational Paraprofessional

Teacher assistants help teachers in the classroom or other educational settings with preparing and conducting lessons and activities. They serve in a position for which a teacher or another professional has ultimate responsibility for the design and implementation of educational programs and services. Important skills are instructing, active listening, and reading comprehension. Projected growth 2004-2014 in Minnesota for construction laborers is 9%, and the 2005 median salary is $21,000.

Source: and U.S. Bureau of Labor Statistics, Office of Occupational Statistics and Employment Projections

Minnesota Paraprofessional Requirements for meeting No Child Left Behind include (current as of summer 2007):

A: Two years of study at an institution of higher education (minimum 60 semester credits)

OR

B: An Associate degree (AA, AS, AAS) or higher

OR

C: A demonstration through a formal state or local academic assessment of knowledge plus ability to assist in instructing reading, writing, and math. This may be accomplished by a passing score (460) on the ParaPro test; demonstrating competencies by portfolio evaluation, or a state approved local assessment.

There are MNSCU programs that offer certificate programs or associate degrees in Teaching Assistance. An alternative mode to certification is self-preparation for the ParaPro assessment. Requirements and qualifications vary from district to district, but in addition to the above requirements, many districts required a high school diploma, relevant work experience, and high English proficiency for bilingual paraprofessionals.

General information can be found at the professional organization for paraprofessionals, the Minnesota Paraprofessional Consortium, at ici2.umn.edu/para

Below is a sampling of educational assistant or paraprofessional training options, current for summer 2007:

1. Self-Study and the ParaPro assessment

The ParaPro assessment measures skills and knowledge in reading, math, and writing, as well as application to assisting in classroom instruction. It consists of 90 multiple choice questions. More information, such as testing centers, online registration, and preparation materials, can be found at parapro .

Cost: $40 + $35 test preparation materials (opt.)

Length: 2.5 hours

Reqs: Advanced English language proficiency, self-study

Educational Paraprofessional (cont.)

2. Educational Assistant program, Ridgewater College, Hutchinson ridgewater.mnscu.edu

Cost: $2,600

Length: 20 credits

Reqs: High school diploma/GED or ASAP, plus Accuplacer assessment

3. Educational Paraprofessional certificate, Minnesota West Community & Technical College, Online mnwest.edu/fileadmin/static/academics/programs/soc/hser_educcrt.htm

Cost: $1,871

Length: 12 online course credits

Reqs: HS or GED required, Accuplacer reading, writing, math minimum reqs

ABE Involvement

The self-study and Parapro standardized assessment route to certification and employment is an area that ABE could pursue. Curriculum could be developed with the ParaPro assessment as the final goal, and partnerships with local school districts could be established for observation, job shadowing, volunteering, and finally, job placement. In the Twin Cities metro area, there are multiple openings for bilingual (Spanish or Somali) paraprofessionals, and those districts also required a passing score on their own oral English proficiency assessments. For example, the St. Paul Public Schools language qualification consists of a 75% passing score of text translation (L1-to-English and English-to-L1), plus informal assessment of oral skills during an interview.

Food Service and Food Service Management

Food Service Managers supervise workers engaged in preparing food or beverages. In Minnesota this occupation is in demand and has projected growth 2004-2014 of 18%, and the 2005 median salary is $24,500. Food servers not in a restaurant, for example in hospital or residential settings, have a projected occupation growth of 3%, and the 2005 median wage is $9.48 Restaurant Cooks are in demand, and the occupation has projected growth 2004-2014 of 15%, and the 2005 median salary is $20,400.

Source: and U.S. Bureau of Labor Statistics, Office of Occupational Statistics and Employment Projections

In Minnesota, Food Manager certification is required by many food service workers. The MN Department of Health maintains a website that lists courses and certification sites to take the 3 approved tests: ServSafe Examination, Certified Professional Food managers Examination, and Food Safety Manager Certification Examination. health.state.mn.us/divs/eh/food/fmc/courses.html

Upon investigation into whether this could be a valuable pre-employment training and certification option, it was found that most restaurants and other food service businesses provide this training for their workers. Certification can be a valuable, but not necessary prerequisite to employment. There were just a couple food service manager job postings that listed ServSafe certification as a prerequisite; most others listed openness to achieving certification in the first months of employment.

Below is a sampling of food service training options, current for summer 2007:

1. Kitchen Training Program, People Serving People, Minneapolis.

Contact: Brian Olson 612-277-0257

This program teaches specific skills to those interested in the culinary arts. Students train for thirteen weeks in areas of kitchen safety, sanitation and recipe analysis.

Cost: Free, but leather, non-skid shoes are required.

Length: 13 weeks, M-Th 8:00-2:30

Reqs: Minimum 18 years old. No high school diploma or GED required. Criminal background check required, but some history acceptable. Must pass a basic math assessment with percentages, fractions, multiplication, and division. English proficiency assessed in an initial interview.

2. Culinary Assistant certificate, Hennepin Technical College, Eden Prairie

Completion of this certificate will prepare students who are primarily interested in immediate entry-level employment in the food service industry.

hennepintech.edu/future/programs/service/culinary.htm

Cost: $2,008

Length: 16 credits

Reqs: High school diploma / GED and Accuplacer testing

Food Service and Food Service Management (cont)

ABE Involvement

This research found no training or pre-training for food service that ABE was involved with. With enough interested learners, pre-training coursework and partnership with training providers could be developed.

Hospitality / Hotel Workers

A variety of occupations in the hotel industry is in demand. For example, the projected growth 2004-2014 in Minnesota for hotel/motel desk clerks is 21%, and the 2005 median wage is $8.80. For housekeeping workers, the projected growth 2004-2014 is 15%, and the 2005 median wage is $9.09.

Source: and U.S. Bureau of Labor Statistics, Office of Occupational Statistics and Employment Projections

Below is a sampling of hotel and hospitality industry training options, current for summer 2007:

1. Service First! hospitality training, HIRED and Normandale Community College

Through an MJSP grant, HIRED and Normandale Community College collaborated to provide training to meet the growing need for this industry. They use the START curriculum to cover a range of jobs within hospitality from housekeeping, front desk, restaurant/banquet, bell attendant, and more. An alternative low-level ESL section will be started up in 2007.

Contact: Linda Hoffman, HIRED East Bloomington Office

Linda.Hoffman@, 952-853-9106

Cost: free

Length: 8 weeks

Reqs: No high school diploma/GED is required, but English proficiency for placement into the START or ESL section is assessed in the application process.

2. Hospitality Careers Certificate, Central Lakes College, Brainerd

clcmn.edu

This program will help meet the demand for hospitality workers in hotels, resorts, clubs, airlines, and travel agencies.

Cost: ~$1,500

Length: 10 credits

Reqs: High school diploma /GED and Accuplacer

ABE Involvement

This research found no training or pre-training for hotel and hospitality jobs that ABE was involved with. With enough interested learners, pre-training coursework and partnership with a local organizations or businesses could be developed.

Manufacturing and Assembly

Some assembly jobs don’t require a high school diploma, while others require a high school education plus math ability. Projected growth 2004-2014 in Minnesota for team assemblers is 8%, and the 2005 median wage is $12.39.For training, there are short-term programs around the state through colleges and vocational schools, and a few non-profit short-term training programs in the Twin Cities.

Source: and U.S. Bureau of Labor Statistics, Office of Occupational Statistics and Employment Projections

Below is a sampling of manufacturing and assembly training options, current for summer 2007:

1. M-Powered training, HIRED / Hennepin Technical College, Brooklyn Park, Shakopee, Eden Prairie m-

This is a 3-part program designed to fast-track students into a manufacturing career. Training includes manufacturing fundamentals, on-the-job training, and specialized lab coursework in one of these areas: Metal Stamping/Forming, Welding/Sheet Metal, or Machining/CNC operation.

Contact: Judy Swanson 952-697-1305

Cost: free

Length: ~1 year – Classroom and OJT

Reqs: No HS or GED required, but 12.0 equivalency on Accuplacer reading, writing, and math.

Concerns: Applicants must have an advisor/mentor to participate – job counselor, teacher, clergy, etc. who commits to work with the learner for entire program. Classes are offered primarily in western Twin Cities suburbs, and transportation has been an issue.

2. Warehouse & Manufacturing training, Twin Cities RISE! Minneapolis



This program prepares participants for employment as a manufacturing technician, assembler, or warehouse staff.

Cost: free

Length: 10 weeks

Reqs: HS or GED, 5.8 TABE, math assessment, plus income eligibility

Manufacturing and Assembly (cont.)

3. Bilingual Electronics & Computer Systems Training, East Metro OIC, St. Paul.

This program leads to careers in computers, consumer products, manufacturing, medical, and communications. Subjects covered are electronics, math and measurements, electronics in the lab, keyboarding, software, computer hardware, and job seeking skills. There are two sections taught by bilingual instructors – one for Southeast Asian language speakers (Hmong/Lao/Thai), and the other for Spanish speakers.

Cost: Most is covered by financial aid

Length: approximately 6 months, offered M-Th in both the morning and evening

Reqs: High school diploma / GED from home country (but paper diploma not required if learner doesn’t have it), and a 5.0 grade level equivalency as measured by the BEST.

ABE Involvement

ABE has responded to the need for pre-manufacturing math instruction with math courses, but it could be done on a larger scale. For example, in response to learners lacking math skills for admittance into the M-Powered manufacturing training program, Robbinsdale ABE offers a pre-training “Math for Manufacturing” course, and it has had positive results. ABE could partner with other construction or manufacturing training programs to offer pre-training contextualized math instruction.

Office Skills / Administrative Assistant

In administrative assistant or support programs, learners acquire a variety of skills and technologies, such as keyboarding, 10-key, copy machines, faxes, scheduling software, basic accounting, web searches, and telephone/video conferencing. Some employers require some college education, while others may require a certificate or training program. A large number of community colleges offer such programs, as well as private schools and nonprofit organizations. For administrative assistants and executive secretaries, the MN projected growth rate 2004-2014 is 12%, with a median 2005 salary of $38,100. For general clerks/secretaries, the MN projected growth rate 2004-2014 is -3%, with a median 2005 salary of $33,100

Source: and U.S. Bureau of Labor Statistics, Office of Occupational Statistics and Employment Projections

Below is a sampling of office skills or administrative assistant training options, current for summer 2007:

1. Project for Pride in Living, Minneapolis ppl-

This training provides instruction in soft skills, computers, career development and job shadowing at a healthcare or finance company.

Cost: free, receive a training wage $6.50/hr

Length: 4 weeks, M-F 9-4

Reqs: HS/GED plus 40wpm typing, basic MSWord/computer usage test, 6 months experience, TABE 6.0, background check

Placement: Assistance with placement into healthcare and finance organizations

2. OIC Programs – Summit Academy, East Metro, and American Indian , ,

Administrative assistant, receptionist, administrative support, and data entry programs are available.

Cost: varies, but most learners receive financial aid and/or scholarship funding

Length: 5-9 months

Reqs: High school diploma or GED, some have reading, math, or computer skills requirements

3. General Secretarial Certificate, Anoka-Ramsey Community College

.mn.us/

This program gives an introduction to human relations and business communication, along with computer skills.

Cost: $2,410

Length: 19 credits

Reqs: High school diploma /GED, Accuplacer assessment in reading, writing, math

Office Skills / Administrative Assistant (cont.)

4. Mesabi Range Community & Technical College in Eveleth Business Office Software certificate mr.mnscu.edu/

This program helps prepare learners for Microsoft Office User Specialist (MOUS) professional certification

Cost: $1762

Length: 12 credits

Reqs: High school diploma/GED, plus Accuplacer assessment in reading, writing, math

ABE Involvement

This research found no training or pre-training for office skills or administrative assistant positions that ABE was involved with. With enough interested learners, pre-training coursework and partnership with programs could be developed.

Phlebotomy Technician

Phlebotomy programs prepare people to draw blood from patients’ veins. Students learn about blood flow and bodily structures. They learn to puncture skin and veins to collect samples. They also learn safety procedures and record keeping. Interpersonal skills can be very important in phlebotomy; so many programs also teach effective communication. Training is provided through private vocational schools and MNSCU colleges.

The occupation of phlebotomist (as an aspect of medical assisting) has projected growth (2004-2014) of 42% in Minnesota, and 2005 median wage is $13.47/hr.

Source: and U.S. Bureau of Labor Statistics, Office of Occupational Statistics and Employment Projections

Below is a sampling of phlebotomy training options, current for summer 2007:

1. Phlebotomy training, Midwest Careers Institute, Minneapolis

Cost: $1250

Length: 6 wk program, MWF 5-9pm

Reqs: HS or GED required, no language assessment

Completion: >90%

Concerns: Problems with listening comprehension in its majority non-native speaking population

2. Phlebotomy program, Lake Superior College, Duluth lsc.edu/Programs/HealthCareers/Phlebotomy/index.cfm

Cost: 12 credits ($1380 2006-2007)

Length: 1-2 semesters

Reqs: HSD or GED, language assessment with Accuplacer.

3. Phlebotomy training, Century College Continuing Education, White Bear Lake centurycollege.mnscu.edu/cect/healthcareentrylevelcareers.aspx

Cost: $749 + $150 Certified Phlebotomy Technician (CPT) exam

Length: 9 wks, MW or TTh, 9-1, 4-8, 6-10

Reqs: No HSD or language assessment necessary

Concerns: Problems with assertiveness/cultural issues, especially with job search contacts and follow-up; also lack of terminology knowledge

4. Phlebotomy program, Minneapolis Technical & Community College, Minneapolis

minneapolis.edu

Cost: 7 credits ($999.67 2006-2007) + lab coat

Length: 1 semester

Reqs: Accuplacer testing with the following results:

ESOL0052 (3rd level of college-level ESL reading) or placement into READ1300 (4th level of College-level reading)

Phlebotomy Technician (cont.)

ABE Involvement

This research found no training or pre-training for phlebotomy that ABE was involved with. With enough interested learners, pre-training coursework and partnership with a local phlebotomy program could be developed.

Truck Driving / Commercial Driver License

Truck driving is a high demand job, and projected growth 2004-2014 in Minnesota is 14%, and the 2005 median salary is $36,400.

Source: and U.S. Bureau of Labor Statistics, Office of Occupational Statistics and Employment Projections

There are a variety of driver jobs that require a CDL classification as a prerequisite for employment. Below is a summary of the license testing and some training and employment options:

CDL testing information is available at the website: dps.state.mn.us/dvs . The manual is available at DMV offices and downloadable from the Manuals link at this website. Testing includes both Knowledge (computer multiple choice) Tests and Skills (road) Tests. After you pass the required knowledge tests, you take the skills tests, which are 3-part: Pre-trip inspection, basic vehicle control, and on-road driving. The license and endorsements you desire dictate which tests you take. There are 3 license types with multiple endorsements:

Class A – A truck cab towing a trailer over 10,000 lbs., with a total gross weight

over 26,000 lbs.

Class B – A single unit (non-towing) vehicle over 26,000 lbs., such as a large construction vehicle or passenger/school bus.

Class C – A vehicle 26,000 lbs or less, such as a school bus with 15 passengers or fewer.

Endorsements:

Hazardous Materials

Double/Triple Trailer

Tank Vehicles

Passenger

School Bus

CDL Training

There are training programs around the state through private truck driving schools, colleges, and trucking companies. Truck driving schools and colleges provide training for Class A, B, or C licenses, with job placement services upon completion. Many have contracts with companies for tuition reimbursement (with a contract to work for that company following the training). Below is a partial list of MNDOT – endorsed programs. A complete list can be found at dot.state.mn.us/cvo/schools.html .

1. Interstate Truck Driving School in South Saint Paul offers training for class A, B, or C road tests. After passing the written tests and receiving a permit, it’s possible to enroll. If qualified (21 years of age, clean driving record, English proficiency, drug test, pass physical), it’s possible to get pre-hired with a company that will finance the training costs (with a contract to work for them for two years following training). They also have access to financial aid, and help with job placement for 1 year following training. There is no high school diploma/GED requirement for the training, but there is for some companies. English proficiency is evaluated only by passing of the DMV written and skills exams.

Truck Driving / Commercial Driver License (cont.)

2. Saint Cloud Technical college customized training (named Door15) offers Truck Drivers Training. The course consists of classroom instruction and behind-the-wheel experience in preparation to pass the Class A road test.

Cost: $4700. Financial aid is not available, but if learner qualifies, Door15 maintains relationships for pre-hire tuition reimbursement.

Length: 6 weeks, M-Th 8:00-5:00

Reqs: No high school diploma/GED required. CDL Class A permit and passing DOT physical are required, plus Accuplacer testing. Must have current MN driver’s license with no serious traffic violations. Minimum age is 18 years or older, 21 for inter-state driving. Drug and alcohol screening is required (by federal regulations).

In addition to schools, there are companies that provide all the necessary training and licensing (mostly for Class A over-the-road driving), with a contract to work for them for a time after completion. For example,

C.R. England, Inc. hires inexperienced drivers for training. Passing of the written exam isn’t required for admission, but advisable (the exam is given day 1-2 of the training). No high school diploma/GED is necessary, and English proficiency is assessed by a recruiter through a phone conversation. From Minnesota, participants are bussed to Salt Lake City (expenses paid) for 2.5 months of training. The $2995 training cost is deducted from salary after completion of training.

Laidlaw Education Services in the Twin Cities suburban metro area trains and hires school bus drivers. Requirements are 18 years old, with no experience or high school diploma/GED necessary. English proficiency needs to be high enough to pass the written and skills exams. Some positions have child-ride-along potential.

CDL Employment

Most over-the-road (OTR) Class A jobs require 2+ years of experience, or recruit directly from truck driving programs. Here are examples of other driver jobs around the state with CDL requirements:

1. Allina Hospitals in Owatonna has a full-time Home Oxygen & Medical Equipment delivery position. Requirements include high school diploma and ability to obtain a class C CDL with hazardous materials and tank vehicle endorsements.

2. Ryder in Saint Paul is looking for full time delivery driver. Requires Class B license and 1 year delivery driver experience.

ABE Involvement

There is currently (and has been in the past) pre-CDL training going on in a few ABE programs. Curricula are being developed by Minneapolis and St. Paul ABE to help learners prepare and pass the DMV permit test.

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