South Gloucestershire Council



179705-11430000-385445-393700 About your Direct Payment Card Account 00 About your Direct Payment Card Account It 4083054572000 194056017843500418020531305500About this booklet-262890016510000We are South Gloucestershire Council.-240030026416000This booklet is about your Direct Payment Card Account.-25146001841500What is your Direct Payment Card Account?It is how we pay you your direct payments.-285750014795500It is like a bank account. We pay the direct payments into your Direct Payment Card Account.You can then use the direct payments to pay for your support. -2400300-34290000You can only use the Direct Payment Card Account to pay for your support.This is support that you have talked to us about and that is in your plan.-251460043180000Who runs the Direct Payment Card account?The account is run by a company called Prepaid Financial Services. ?-262890032512000Can you say no to the Direct Payment Card account? Please try to use your account. We can support you with this.But we can look at other ways to pay your direct payments if this does not work for you.How does the Direct Payment Card Account work?Your debit card-251460011938000You will get a card called a debit card.It looks like this. It will have a long number on the front called the debit card number. -2514600762000It will have a security code on the back.This is the last 3 numbers on the back of your card. It is next to where you sign your name.It is sometimes called a CV2 code.You may need this code if you want to pay for things by phone or on the internet.-2514600-45720000What you can use your debit card forYou can use the debit card to pay for your support. -24003005080000You can pay for your support:In person-160020032194500-26289005016500Over the phone or internet-25146004889500By bank transfer, standing order or Direct Debit. This is when you ask your bank to pay your money for you. The money comes out of your account at the time you want it to.-2514600-57150000You need to ask for people’s bank account number and sort code first before you can pay them. This is so the money goes to the right place.-114300016002000-25146002540000You will not be charged money for using the debit card to pay for things.-251460022606000-114299912128500You can use the debit card but you cannot use cheques.Money in your account-240030030988000 You can only spend the money that is in your account at the time. You cannot spend more.You need to have enough money in your account to pay for the things you need.-2400300-80010000You can keep some spare money in your account.-262890013716000If you are aged 18 and over You can keep up to 4 weeks’ money. If you are a parent of a disabled childYou can keep up to 8 weeks’ money.-2514600-22860000Information to show what you have paid forYou need to keep any papers to show what you have spent money on.For example, receipts or invoices.-262889929870500Checking everything is OKWe will check your account to make sure everything is OK.How do you start using your debit card?Before you use your debit card you must:-25146005334000Sign your name on the back of the card. There is a space for you to sign it. -262890025717500Phone up Prepaid Financial Services to start your debit card. Your card will not work before this.You will not speak to a real life person. A tape recording will tell you what to do.-26289008509000When you phone up you will also be told your PIN number. This is the secret number you use with your card. Please keep it safe.If you forget your PIN number you can call one of the numbers on the next page.-240030057150000What number do you have to phone to start your card?You can phone any of these numbers:020 3327 1991 ?020 3468 4112 ?020 7183 2248-2400300000You can phone at any time of day or night.-251460051054000How can you check how much money is in your account?You can check by:Using the internet to look at your account.-240030018732500Phoning Prepaid Financial Services on 020 3633 1097.-2514600-11430000You can also check by:Using a bank machine if we say you can use bank machines. -2514600-63500Getting a statement. This tells you how much you have spent and when. You can get a statement on the internet. Or you can ask us to send you statements in the post.-251460048069500Can you use your debit card to take out cash? You can but only if we say yes to this.The card will only work in cash machines run by banks. Remember that some machines may charge you money for taking out money.-262890091440000How can you use the internet to check your account or pay people?You need to go to the website for Prepaid Financial Services.The website address is: southgloucestershire-251460015494000Then enter your debit card number. This is the long number on the front of your debit card.Then enter your PIN number. Reference to easy read guide if one is produced-25146002349500How can you use the phone to check your account or pay people? You need to call Prepaid Financial Services on 020 3633 1097. -2400300-57150000You will be asked some questions like your name, date of birth and address. This is to check you are the right person.-240030016256000Can you change your PIN number?Yes but only at a cash machine. This means you can only change your PIN number if we say it is OK to use your card at a cash machine. -251460015748000Will your debit card ever stop? Yes. There is a date when the debit card will stop and you will need to get a new one.-240030026479500The date is called the expiry date. It is on the front of your debit card.Please phone us on 01454 868007 if your debit card is about to stop and you don’t have a new one yet.-2628900000Can you ask someone to pay for things for you?Yes. They will be able to pay for things for you and use your account.-25146006286500Make sure it is someone you trust.They need to keep any papers to show what they have spent.-25146005016500You can tell us if you want someone to do this for you. Phone us on 01454 868007.-25146004127500What if you need to pay for some of your support?If you are over 18 we may say you need to pay for some of your support.-2514600-22860000You can pay this money from your own bank account into the Direct Payment Card Account. -251460060198000Please pay every 4 weeks or every month if you can.To help us know the money is from youPlease type in PC and your new account number when you make the payment. This is called the reference.-262890080010000What happens if you don’t want to use your debit card any more?Please phone us on 01454 868007 to let us know. -251460022669500What if you change your address? Please phone us as soon as you can on 01454 868007. -262890034290000What if your debit card is lost or stolen? Please phone this number straight away:020 3633 1097. Then phone us on 01454 868007.You will get a new card in 6 to 12 working days. How often will you get direct payments? -26289006350000-18288006350000If you are 18 or over You will get direct payments every 2 weeks.We will pay you 3 weeks in advance.-26289002603500If you are a parent of a disabled childYou will get direct payments every month. We will pay you in advance-274320068580000What if you need to speak to someone about your account or have any questions?If you want to check how much is in your account or if you forget your PIN numberYou can phone Prepaid Financial Services on the numbers on page 9.-2514600-11430000If you have any questions and need to speak to someone about your account?You can phone Prepaid Financial Services on 020 3633 1097. You can phone in the day and speak to someone. -251460069596000-26289001015900If you have any questions about this bookletCall us on 01454 865949. 0788035Pictures by Photosymbols00Pictures by Photosymbols-5715003888740Pictures by Photosymbols00Pictures by Photosymbols ................
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