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HOSPITALITY RESUME SAMPLE3423 South Street, Boston, MA 02112(843)-204-5645Andrew.Black@Experienced hospitality worker (4+ years) with a BA in Hospitality Management. Proven ability to run a hotel front desk, keep customers satisfied, and resolve conflicts. Responsible, knowledgeable, and technically savvy, the perfect candidate your Hotel Front Desk Manager job.PROFESSIONAL EXPERIENCEOLD SOUTH INNCharleston, SCFront Desk ClerkSeptember 2013 – PresentGreet and register guests in a 200+ room hotel using a Point of Sale (POS) Terminal, memorizing faces and names to ensure personalized service throughout guest staysMaintained a 95% customer satisfaction rating over two years, a covering categories such as friendliness, efficiency, helpfulness, and knowledgeabilityBalance daily $5000-$10,000 in cash at end of shift and create reports to ensure accurate accounting of all transactionsTrained two new front desk clerks in using POS Terminals, room inspection, providing guest services, and confirming online room reservation servicesTake and confirm reservations over phone, email, Airbnb, and in person, ensuring no reservation overlaps or hotel over-booking Refer and report customer inquiries and complaints to the appropriate departments, and offered free items and services to dissatisfied customersCHARLESTON PLACE HOTELCharleston, SCBellhopSeptember 2011 – 2013Transferred luggage, trunks, and package to and from rooms, loading areas, and vehicles by hand or using baggage cards in a 400+ room hotelSupplied guests with directions, travel information, and other information such as available services and points of interestTrained 4 new bellhops to do room maintenance, customer service skills, and cleaning tasksAssisted physically challenged travelers and other guests with special needsDelivered messages and room service orders, and ran errands for guestsEDUCATION THE COLLEGE OF CHARELSTON Charleston, SCBA in Hospitality Management, June 2012GPA: 3.7/4.0ADDITIONAL SKILLSExperience with two kinds of Point of Sale (POS) Terminals Excellent at Conflict Management & ResolutionMicrosoft Office – PowerPoint, Word & Excel75WPM Typist ................
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