Planning 10

[Pages:11]Planning 10

(Starbucks Exercise)

Object/focus:

I want to know all about the employees' function(s ) inside Starbucks.

**** No Pics, why ****

?Date and time of the observation ?Location/size of the venue

?Traffic flow of the store ?Map of the store, floor plan

?Buy a drink / snack, what did you have?

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