CELEBRATING OVER 30 YEARS OF SERVICE - Parks Coffee

CELEBRATING OVER 30 YEARS OF SERVICE

| 800.889.7827

PARKS COFFEE | Office Refreshment Professionals

Parks Coffee

Office Refreshment Professionals Since 1986

Our Service Area

We currently service 20,000 corporate accounts in the DFW Metroplex, Houston, San Antonio, Waco, Austin, Midland, Odessa, Oklahoma City, Tulsa, Phoenix, Tucson, Los Angeles, and Shreveport areas.

Our client's count on our more than 250 friendly uniformed route professionals to expertly fill their orders on a weekly basis. And, of course, our GPS monitored delivery vehicles provide the transportation for all the products and services required to give a first rate experience.

Our Promise to You

Parks Coffee? strives for our customers' affection. We are the best and most complete Office Coffee Service (OCS) in America; providing a comprehensive array of freshly roasted coffees, snacks, drinks, break room and janitorial supplies. Our friendly and knowledgeable team is committed to serving with skill and problem solving tenacity. We are the refreshment professionals, offering white glove service.

The Parks Coffee Menu

02 Our Story

Coffee, Tea & Cocoa

13

Parks Coffee? Fraction Packs / Filter Packs

14

Parks Coffee? Whole Bean / Ground Coffee

15

Parks Coffee? Pod Singles / Bigelow Tea Pod Singles

16

Parks Coffee? Single-Cups / Keurig? K-Cup? Packs

18

MARS Drinks? Fresh Packs for FLAVIA?

20

Starbucks? Coffees / National Coffee Brands

21

Espresso Capsules / Liquid Coffees / Hot Chocolate & Cider

22

Parks Iced Teas

23

Tea Bags

Cream, Sugar & Condiments

25

Creamer / Sweetener / Condiments

Cold Beverage Options

26

Soft Drinks

28

Juice / Milk / Sports Drinks / Energy Drinks

29

Crystal Light? / Bottled Water / Enhanced Water

Snacks & Food

30

Snacks

31

Soups / Quick Fixes

32

Snack Bars / Cookies & Baked Goods

33

Frozen Cookie Dough / Gum & Mints / Candy

Janitorial & Break Room Supplies

34

Cups / Lids

35

Plates / Bowls / Utensils

36

Paper Goods

37

First Aid / Antiviral Protection / Break Room Supplies

38 Brewing Equipment

Give us a Buzz.

Toll-Free - (800) 889-7827 |

NOT ALL PRODUCTS AVAILABLE IN ALL MARKETS.

All brand-name products referenced are registered trademarks of their respective companies. ? 2017 Parks Coffee. All rights reserved. Products and pricing subject to change.

The Parks Family, 2016 Randy, Debbie, Clay & Scott

Family-Owned Business Since 1986

Parks Coffee? is a privately owned Office Coffee Service company, with humble origins in the family garage. Back in 1986 Randy Parks had a vision of bringing gourmet coffee and professional equipment to the office dwelling masses. In the early days, Randy worked as sales and route delivery man, while his wife Debbie handled the paperwork and ran a home daycare service. Now thirty years later, you'll see them both in the office, still honing the dream that has created a multi-million dollar business, with locations throughout Texas, Oklahoma, Arizona and southern California.

Entrepreneurial Spirit Drives Us

And it's a vision shared by over 250 Parks Coffee? employees, who are constantly thinking up new and exciting ways to keep our customers happy. We cherish this spirit, as it constantly drives us to find a better path forward. "Some of our best ideas come from our team in the field, solving problems they are up against every day," says Randy, "and these ideas transform not just our own company, but the entire industry. We are a better company today because of the people we have, and the innovation we create together."

Proud to be Celebrating 30 Years of Business!

Started OCS Business as "Coffee Express"

Began Roasting

Our Own Coffees as

Incorporated as

"Sonora Roasters"

"ProStar Services, Inc."

Opened Branch in Austin, Texas

Opened Branch in Phoenix, Arizona

1986

1990

2002

2003

2004

2005

2007

2008

Moved Out of Home Garage and into First

Warehouse Space

Started Ice/Water Division Guardian Water Systems

2 Our Story | Parks Coffee

Opened Branch in Houston, Texas

Opened Branch in San Antonio, Texas

A Company Potluck, 2001 Randy & Debbie Parks

Coffee Sourcing Trip in Colombia, 2015 Randy & Clay Parks

A Convention in Chicago, 1992 VP James Engel & Randy Parks

Playing in an old delivery van, 1990 Scott & Clay Parks

Rebranded Under Our Family Name, "Parks Coffee?"

Started "Parks Pantry" Micro-Markets Program

Began Manufacturing Single-Cup Coffees

30-Year Anniversary

2009

2010

2011

2012

2013

Opened Branch in Oklahoma City

New Headquarters Built in Carrollton, TX

Began "Crowd Pleaser" Coffee Program

Fresh Pot Progam (FPP) Initiated

Opened Branch Midland, Texas

2014

2015

2016

Opened Branch in Los Angeles, CA

| Our Story 3

Our Dallas Leadership Team, 2016

We Invest in Our People

At Parks Coffee?, we pride ourselves on exceptional service and industry knowledge. Our employees are background screened before hire, and attend regular training classes, covering new products and equipment, customer service, and the intricate history and art of tasting and enjoying coffee.

Coffee & Customer Service Training

Our week-long training course, lovingly called "Coffee U", is crafted to train new employees, and to revisit our best practices every six months for experienced employees, with regard to workplace and warehouse safety, driving regulations, lifting/back safety, product rotation and inventory, professional mannerisms and verbiage, and customer service expectations.

During the first three days, employees must demonstrate understanding through verbal testing and group discussion, as well as an on-site driving test. At the end of the week, each driver is sent into the field with our Corporate Trainer for a ride-along Training Review.

Additionally, each month Parks Coffee Routemen are shadowed by their Supervisor to ensure our customers consistently receive our best.

See What We're Made Of

Across our company, each Parks Coffee? field employee is fitted with a uniform emblazoned with the Parks Coffee? logo. From our New Account Sales team, to our Route Sales and Supervisors, to our Service Technicians, our brand is visible, wherever we go. We wear our uniform as a badge of pride, as it gives us a united identity toward our common goal of providing excellent customer service. Beneath this badge, we are all a part of the Parks Coffee? family.

The most common associate from our company to interact in your building will be your dedicated Route Salesman, who visits regularly to clean, organize and inventory your break room. Parks Coffee? field employees are well-groomed and uniformed, for a consistent and easily identifiable presence within your building.

4 Our Story | Parks Coffee

We Believe in Accountability

Steady Growth and High Standards of Care

Since 2013, we have added close to 30 new routes and routemen to our personnel roster, and still keep our routeman to supervisor ratio at 3:1 for clear oversight. We always promote from within, so that our Route Supervisors and Branch Managers are familiar with and have lived within the day-to-day coffee route world. This allows them to have a better perspective of the best way to address any stresses and situations that may arise with our fleet or customer experiences.

Routes are Regularly Reviewed

Our corporate Dashboard Analyst reviews the progress and stability of each route salesman, regularly scoring them on eight aspects such as Truck Inventory and Organization, monthly contests, number of FPP pots delivered, as well as their Fleetmatics score. Each company vehicle is equipped with Fleetmatics GPS to monitor vehicle speed and location. It also monitors hard driving, turning and handling to maximize safety and fuel efficiency. We have high standards for our employees, and hold them accountable to our expectations.

| Our Story 5

6 Our Story | Parks Coffee

We Invest in Our Customers

Our main goal in providing great customer service is to constantly strive for our customers' affection. We cultivate relationships, building trust and loyalty along the way. Know that when you need us, we will be there.

Specialized Equipment

Our award-winning Office Coffee Service includes top of the line commercial-grade coffee, water, and ice equipment, professionally installed in your break room. Whether you are looking for a standard drip coffee brewer for the break-room, or a high-end espresso for executive offices, we have the equipment and products to please even the pickiest of pallettes. We are trusted distributors for manufacturers like Newco?, BUNN?, Wilbur Curtis?, Keurig?, TotalOne?, Nespresso?, MARS Drinks?, Douwe Egberts?, Hoshizaki?, Oasis?, Follett? and many more. If there is a specialty machine or product you have your eye on, chances are we can get it for you.

Catering to Your Needs

Brewing coffee is often the first morning task encountered when entering the office, easing you into the work day, and should never be frustrating. Parks Coffee? offers customers aid with brewer operation, by providing "How to Brew" cards and stands at every new installation. These "How to Brew" cards are simple to follow, with a small footprint and clean design. Other marketing materials, including wall signs, displays, and product merchandizers, are readily available.

Your friendly, uniformed Parks Coffee? routeman will visit your account on a regular basis to Clean, Organize, Merchandize and Inventory (COMI) your break room needs. Once your account is set-up, we work with you to create a listing of standard for items and set par levels. With this system in place, your routeman can assess and even foresee needs to keep your break room running smoothly.

Utilizing product merchandising and helpful assists, we spend more on our customers' happiness than our competitors do. Each Parks Coffee client is fitted with a customized breakroom layout, complete with brewing, water and/or ice equipment, and condiment caddies.

On installation, or as needed, "How to Brew" cards are implemented to introduce the new brewer technology to your office guests and employees. These cards are simple to follow, with a small footprint and clean design. Other marketing materials, including wall signs, displays and product merchandisers, are also available.

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