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305010001ETPBusiness PolicySpring Semester, 20133 credit hoursClass hour: Tuesday 9:10-12:00amProfessor Yegmin ChangDepartment of Business AdministrationOffice: 1012 Comm BldgPhone: x-81012Email: ymchang@nccu.edu.twCOURSE DESCRIPTION:This course is the capstone course in a regular BBA program. After finishing functional management courses such as marketing management, financial management, human resource management, etc. with which to learn to become a competent functional manager, students will study this course to learn how to integrate these functional courses and make business decisions that view the company as a whole. In other words, students learn to analyze business problems or issues confronting the total enterprise, not just interpret them as personnel, money, product, or production problems. The total enterprise perspective is the strategy perspective and making strategic decision from the-company-as-a-whole point of view is the job of general managers. Therefore, this course is designed to train students to analyze business situations from the point of view of the practicing general manager. General managers have responsibility for making strategic decisions that insure the long-term prosperity of the entire company or a major division. The key tasks of the general manager, the content of general management, include the determination of purpose and direction of the company or division, the detection of environmental change, the identification of opportunities and strategies to pursue the opportunities, the procurement and allocation of critical resources, the integration of activities across various parts of the organization, and, the monitoring of the whole process to achieve expected results. In short, the general manage is the mediator between environmental change and internal organization’s response. To be effective, general managers need to have foresight of environmental changes and at the same time have a sound understanding of how an organization with its loose-coupling parts produces outcomes. He needs relevant knowledge in functional areas such as marketing, finance, R&D, and production which students have already learned the subjects in previous courses. He also needs relevant knowledge and skills in environmental analysis to understand emerging trends in demands and competition. These knowledge and skills will be the focus of this course. Not everyone who takes this course will ultimately become a general manager. Yet, for two reasons, this course will benefit virtually all students. First, recent trends in the corporate world towards creating “flatter”, less hierarchical organizations have resulted in strategic decisions being made at lower hierarchical levels. Thus, even non-executives are likely to make decisions and initiate actions that have significant strategic implications. Similarly, even the lowest level employees within firms are now being asked to contribute innovative and creative ideas that will improve the functioning of the organization as a whole. Thus, it is increasingly important for non-executives to understand how their actions affect the total enterprise. Second, functional specialists will also benefit from developing a general management perspective so they will have a better understanding of the problems they are dealing with and of the expectations of the top executives. Ultimately, every function’s actions must be coordinated with the overall needs of the business. In fact, functional specialists are the people on whom general managers must rely to implement strategy. Since functional managers are often under pressure to fix problems in their own areas without regard to the overall needs of the business, it is critical that functional managers develop a keen awareness and appreciation of the challenges facing the enterprise as a whole. TEXTBOOK and CASES:Jones, Gareth R. and Charles W.L. Hill, Theory of Strategic Management with cases. 10th ed., Boston, Mass.: Houghton Mifflin, c2013.RECOMMENDED BOOKS:Porter, M.E. Competitive Strategy, Free Press, 1980.Hamel, Gary, and C.K. Prahalad, Competing for Future, HBS Press, 1994.Hamel, Gary, Leading Revolution, HBS Press, 2000.Shapiro, Carl, and H. R. Varian, Information Rules, Harvard Business School Press, 1998. Bartlett, C. A. and S. Ghoshal, The Individualized Corporation, Harper-Collins, 1997. Porter, M. E., On Competition, HBS Press. Ghemawat, Pankaj, Strategy and the Business Landscape, Addison-Wiley, 1999. Mintzberg, . et. al., Strategy Safari: A Guide Tour through The Wilds of Strategic Management. Free Press, 1998.COURSE OBJECTIVES: The general manager’s perspective, or strategic perspective.The strategic management/strategic planning/strategic decision making process, including SWOT analysis.The strategy content, including business level strategy, corporate-level strategy, and international strategy. Specifically, the course aims to assist students to Develop and reinforce a general management point of view -- the capacity to view the firm from an overall perspective, in the context of its environment.2.Develop an understanding of fundamental concepts in strategic management: the concept of strategy, the strategic decision making process, environmental analysis, competitive analysis, and strategy implementation and organizational change.3.Synthesize the knowledge gained in previous courses.4.Obtain familiarity with tools of industry analysis by analyzing the key characteristics of an industry.5. Develop a better understanding of the inner workings of large, complex organizations – the goal being for students to better understand their future work environment. 6. Apply in working out business strategies and implementation plans.7. Develop habits of orderly, analytical thinking and skill in reporting conclusions effectively in both written and oral form.SCHEDULE WeekDateChapterCase12/19IntroductionCourse requirementsOverview of this course:Strategy and Business: an introduction to strategy22/26Ch.1 Leadership, Strategy, and Competitive Advantage 33/5Ch.2 Opportunities and Threats: Analyzing External EnvironmentCase 1: TomTom: New Competition Everywhere (11)43/12Case 2: Blockbuster’s Challenges in the Video Rental Industry (o3)53/19Ch.3 Internal Analysis: Competencies and Profitability: Analyzing Internal ResourcesCase 3: The Evolution of the Small Package Express Delivery Industry (8)63/26Ch.4 Strategy at the Functional LevelCase 4: (9)74/2Ch.5 Strategy at the Business-LevelCase 5: Whole Foods Markets (10)84/9Case 6: Airborne Express, the Underdog (18)94/16Ch.6 Industry Environment and Business-Level StrategyCase 7: IKEA (o3)104/23Ch.7 Strategy and Technology Case 8: The Home Videogame Industry (1)114/30Ch.9 Strategy at Corporate-Level Case 9: Internet Search and the Growth of Google (4)125/7Ch.10 Corporate- Diversification StrategyCase 10: 3M: The Second Century (21)135/14Written Exam (Chapter 1-10, except 4, 8)145/21Ch.12 Implementing Strategy in Companies That Compete in a Single Industry Case 11: Michael Eisner’s Disney (o22)155/28Ch.13 Implementing Strategy in Companies That Compete Across Industries and Countries Case 12: Walt Disney Company 1995-2009 (o21)166/4Field Trip to a Company176/11Case Presentations by Groups186/18Case Presentations by Groups & Course Wrap-upNote: (1) indicates case number in the textbook; (o3) indicates cases sourced from a previous edition of the textbook and copies are available in the photocopy shop.Case Questions for Guiding Presentation and DiscussionTomTom (1)Has TomTom done the appropriate planning to operate strategically and competitively?What opportunities and threats do you see for TomTom? What macro-environmental trends contribute to your analysis?Use the competitive forces model to determine strategic actions for TomTom.Provide distinctive/core competencies, resources, and capabilities that set TomTom apart from the competition. Include a SWOT analysis. What strategy suggestions can you provide for TomTom?Blockbuster’s Challenges (o3) seq NL_a \r 0 \h How did Blockbuster manage to grow rapidly in 1990s?How has the video-rental industry evolved, and how is it evolving now? Is “video-rental” too narrow a term for the industry currently? How did the Internet serve as a disruptive technology for physical distribution model? What are options at the business level for Blockbuster to improve the value it delivers to customers?The Evolution of the Small Package Express Delivery Industry (8)What customer needs is this industry is satisfying? What assets do small package express operators need to satisfy these needs? Why, despite rapid growth, was the air express industry characterized by low returns during much of the 1980s?Why did competitive intensity moderate and prices rise during the late 1980s and much of the 1990s? What form do you think the competitive structure of the global small package express industry will take?How the nature of the industry’s offering start to change during the late 1990s and 2000s? How has this impacted the intensity of competition in the industry?Amazon (9)Using Porter’s five-force model, what does the competitive structure of the online retailing industry look like? What are the implications of this structure for the long-run profitability of Amazon in the market?What internal factors and macro-environmental factors will impact Amazon’s competitive advantage? Are there threats?To what extent is Amazon’s competitive advantage sustainable?Whole Foods Market (10)What opportunities and threats can be identified through examining Whole Foods in the context of the competitive forces model and a competitor analysis?What has created the durability of Whole Foods’ market presence? What has given them their competitive advantage?What functional level strategies has Whole Foods employed? Have these strategies been successful?How has Whole Foods positioned themselves in the marketplace and what impact has this had on their strategic direction?What is the reasoning behind Whole Foods’ generic level strategy?Airborne Express: The Underdog (18)According to Porter’s framework, what generic strategy was Airborne Express pursuing? Was this a sound strategy in the context of the air express industry? What were the strengths of Airborne Express? Did it have a distinctive competence? If so, where did it lie? Was this competency imitable?What were Airborne Express’ weaknesses? Was Airborne’s strategy of using strategic alliances to expand overseas wise? What were the pros and cons of this strategy?Was Airborne’s strategy of trying to diversify its product offering to include logistic services for clients wise? Why did Airborne sell out to DHL in 2003? Why do you think that DHL was unable to grow its U.S. market share, and subsequently exited the market in 2009?IKEA (o3)How would you characterize the evolution of strategy at IKEA? To what extent was it planned, and to what extent was it emergent? How would you describe the structure of the Swedish furniture industry in the 1950s? What were the implications for the cost structure and customer responsiveness of the typical Swedish furniture manufacturer and retailer? Was a similar structure evident in other countries as well? How did IKEA try to exploit this?What generic business level strategy is IKEA pursuing? What actions has the company taken at the functional level to support this strategy? How does IKEA’s organization and culture support this strategy? Can you draw a value chain of IKEA that demonstrate IKEA’s business-level strategy and value creation activities?What drove the international expansion of IKEA’s stores? How would you characterize the company’s strategy for competing in different national markets across Europe? What were the advantages of this strategy? Were there any disadvantages?Why was IKEA’s initial entry into the United States not as successful as its expansion across Europe? What steps did the company take to turnaround its American business? What lessons can be learned from this? How important are supplier relationships to IKEA’s success? How does IKEA manage its supply chain to deliver on its strategic mission? The Home Video Game Industry (20)How did Nintendo successfully recreate the home video game business following the Atari-era boom and bust?Why the rapid growth of Atari? Why the 982-85 collapse?How did Nintendo rebuild the industry? What was the strategy?How was Sega able to gain market share from Nintendo?What was 3DO’s strategy? What went wrong?Why has Sony PS succeeded where 3DO failed? Google (4)Why has the paid-per-click search business grown so rapidly?Analyze the competitive structure of the market for search based advertising. What are the implications of this structure for the long run profitability of players in the market?Why was it entrepreneurial startups, as opposed to established enterprises, that pioneered the paid search market?What explains Google’s success in the paid search market place? How sustainable is its competitive advantage?What is Google trying to do strategically?Does the search technology and business model pioneered by Google represent a paradigm shift? How?3M, The Second Century (21)What are the roots of 3M’s culture of entrepreneurship and innovation? What were the key tenets of this culture as they emerged over time?How has the culture of entrepreneurship and innovation nurtured at 3M from the era of McKnight through to that of DeSimone? How has entrepreneurship been institutionalized within the company?What were the strengths of the organization and culture of 3M during the McKnight to DeSimone era? What were the potential weaknesses?The expansion of 3M into diversified markets and international markets was highly successful. What explains this? What was the drawback with 3M’s international expansion strategy?Michael Eisner’s Disney (22)How did Walt Disney build his empire? What was the pattern in his “stream of actions?”What happened in the years between Walt Disney’s death and the arrival of Michael Eisner? Do a SWOT analysis of the company at the time Michael Eisner was taking over.What were the changes in business-level strategy that Michael Eisner introduced into each of Disney’s principal lines of business? Why were they successful?How did Eisner’s corporate-level strategy add value at the business level? What were these strategies and why were they so successful? Walt Disney Company 1995-2009 (21)In the 1990s, what kind of ventures has Disney been engaged in up until the time of the merger with Capital Cities/ABC? How have these ventures affected Disney’s business- and corporate-level strategy?What were the main factors that influenced Michael Eisner’s decisions to take over ABC? Was the Americast venture one of those factors?What were the disadvantages associated with the merger? Do you think the decision to merge with ABC was a good one?What kinds of problems is Disney experiencing as a result of the merger of the two companies?ASSESSMENT: Individual class participation 15%Individual Homework of Strategy20%Written Exam30%Group: case presentation10%Group: written case project & presentation 25%Students are encouraged to actively participate in class discussion. Students may make contributions in providing personal experience or information regarding the course subject covered or the case under class discussion, raising new questions to stimulate more discussion, and helping other students to clarify their arguments. Individual homework: post a one-page strategy concept map of the case to be discussed onto the Moodle e-learning website. Post the homework prior to the beginning of the class. Late posting will receive penalty: 20% off the grade earned if posted during the class time and 50% off afterword. Students with even last digit in ID are only need to work on even numbered cases, and students with odd ID last digit work on odd numbered cases. For the groups who are presenting the case, the one page strategy concept map can be waived in that particular week.Case presentation is to present a case analysis; specifically, to reorganize and interpret the case materials to present a new meaning or explanation of the case company’s strategy that illustrates key concepts of strategic management, exemplifies important principles of industry dynamics, competition, or management processes, or demonstrates a proficient application of the analytic tools introduced in the textbook. It is not a straightforward recount of the case or a simple rearrangement of the case facts with no new insight. It should be a knowledge creation process to be shared with other students. Some cases are action or problem solving oriented. So the case presentation should also include an action plan that is grounded in sound reasoning processes. The case presentation may last about 30 min and should no longer than 40 min. .Group case project is to present a case analysis of a successful firm headquartered in SE&E Asia region. The aims of the report are (1) to explain why the company has been successful in the past in light of the company’s environments, is there anything special about the company’s strategy, internal organizational process or design? (2) to analyze the environment concerning its future trends and their impact on the firm and competition, and (3) to suggest changes (if any) that need to be made. Each group may conduct field interview or library research or a combination of both to prepare the case. Each member of the group is expected to contribute a similar amount of effort to the teamwork. Each group may turn in their powerpoint file or a more complete version of the written report either in printed or electronic form as the final report.學士班1.授課方式比例，總體為100%　　　　　　　　　　　　　　　　　　　　　　　　　　　　Teaching ApproachPercentage%Lecture25Discussion25Group activity40E-learning10Others2. 課程對應學生核心能力 core ability items學士班級分說明:1關聯性最弱，2關聯性稍弱，3關聯性中等，4關聯性稍強，5關聯性最強。(1-5非百分比，而是Rank)給予3級分以上(含3)之核心能力，於學生基本能力指標中至少勾選一項以上每一筆核心能力皆須選擇對應之級分，無關聯性或關聯性低請選擇"1"。Please choose from 1-5 for correlation (Rank 1 is the lowest, Rank 5 is the highest ). 1 – 5 is not percentage, but ranking. 請老師於黃色欄位填入對應：企業管理學系[學] 核心能力項目 core ability items請填1-5(參照上述說明)學生基本能力指標01. 全球化觀點 (Global Perspective) 5加強國際觀 (Strengthen international perspective)培養外語之口語、書寫、閱讀相關能力 (Cultivate students’ foreign language oral, writing and reading abilities)2. 分析與決策能力 (Analytical and Decision-making ability) 5培養個案分析能力 (Cultivate case-study analysis ability)養成獨立思考解決問題能力 (Develop independent thinking and problem-solving abilities)03. 管理知識與執行力（Management Knowledge and implementation skills） 5教導管理基礎知識 (Teach basic management knowledge)培養管理知識應用之能力 (Cultivate ability to apply management knowledge)企業實務經驗參與 (Participate in practical business experience)教導管理各領域之專業知識：人管、行管、資管、財管、策略國企 (Teach all areas of management expertise: human resource management, marketing management, information management, financial management, international business strategy)04. 領導、溝通與協調能力 (Leadership、Communication and coordination skills) 5培養問題溝通與解決能力 (Cultivate ability to communicate and solve problems)培養管理知識實務應用能力 (Cultivate ability to apply management knowledge in practice)05. 倫理觀念 (Ethical concepts) 1學生優質人格養成 (Develop students’ character)培養瞭解社會倫理道德規範 (Cultivate understanding of the social code of ethics) ................
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