Strengthen Your Company Culture with Internal Customer …

Strengthen Your Company Culture with Internal Customer Service

Sari Trompke, Manager of Training and Development, Bigelow Tea Niel Kennedy, Account Manager, Alchemy Systems

Today's Speakers

? Sari Trompke ? Manager of Training & Development

? Niel Kennedy ? Account Manager

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Agenda

? What is Internal Customer Service? ? The importance of Internal Customer Service ? Training to Support Internal Customer Service ? Questions?

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What is Internal Customer Service?

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What is Internal Customer Service?

? An internal customer or internal service provider:

? Can be anyone in the organization ? Can be a co-worker, another department, or a distributor ? In general, internal customers don't have a choice

For example: If the sales department doesn't like accounting's credit polices, they can't fire that department and hire another.

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