PDF 10 Steps to a Flawless Loan Signing - NNA

10 Steps to a Flawless Loan Signing

Laura Biewer NNA Instructor and Notary Signing Agent

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Objectives

Understand the role of the Notary Signing Agent

Understand who the customer is and what are the customer's expectations

Key steps to managing a loan signing from acceptance to invoicing

? 2012 National Notary Association

Role of the NSA

Notary Skills Loan Signing Skills

Business Skills

? 2012 National Notary Association

Certification

Expectations of NSAs

Communication Promptness

Attention to Detail

Customer Service

Expertise

Professionalism

? 2012 National Notary Association

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