Community Health Workers - University of Michigan

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´╗┐March 2018

Advancing the Profession and Sustainability of Community Health Workers

Community Health Workers (CHWs) strive to bridge gaps between traditional healthcare providers and the communities they serve, but the community health worker profession faces several challenges to realizing its full potential. In the fall of 2017, the Center for Healthcare Research and Transformation (CHRT) published an issue brief that focused on the ways State Innovation Model (SIM) grants have helped regions across the nation integrate community health workers into their healthcare systems. In this issue brief, CHRT enumerates the challenges states and health systems will need to overcome as they seek to develop a sustainable revenue stream for this work, to advance the community health worker profession, and to amplify the impact.1

Numerous studies have demonstrated the significant value of community health workers,2 but several obstacles stand in the way of their widespread adoption and continued development. In this brief, we outline some of the most significant challenges and describe how leaders across the nation are working to overcome them:

1. Scope. Many healthcare professionals are unfamiliar with the skills community health workers bring to healthcare teams. While most recognize their value as translators between healthcare professionals and the communities they serve, community health workers bring many other abilities. Promoting the diverse scope of skills community health workers can offer is essential to realizing their full potential.

2. Training. Community health worker training and certification processes vary around the country. Formalizing this process would provide employers and payers with assurance that community health workers have achieved a standard set of core competencies related to their roles.

3. Integration. Community health workers can play many different roles in health systems, which presents challenges for payers and employers who are working to integrate them into existing teams. While community health workers have proven particularly effective at working with narrowly defined populations or addressing specific programmatic goals, they should be given time to work in the community and to help their patients navigate a broader range of health and social concerns.

Suggested citation: Lapedis, J.; Kieffer, E.; Rheingans, C.; and Udow-Phillips, M. Advancing the Profession and Sustainability of Community Health Workers. March 2018. Center for Healthcare Research & Transformation. Ann Arbor, MI.

4. Funding. The funding mechanisms most commonly used to support community health workers--largely grants from government and foundation sources that support short-term work with individual patients--provide unstable revenue streams that can disrupt demonstrated improvements in individual and community health outcomes, and community health worker careers. While some health systems and health plans have begun financing community health workers for short-term interventions with high-cost patients, sustainable financing is not yet available for CHW services where cost-savings take longer to achieve (health promotion, maternal and infant health, disease prevention, and self-management).


The authors conducted in-depth, qualitative interviews with key informants from 14 states. The 19 informants included state health department and Medicaid officials, leaders of state community health worker associations, leaders in health systems and other organizations employing community health workers, and community health workers themselves. The authors supplemented these interviews with a literature review, including academic and non-academic publications, as well as a landscape analysis of state policies.

1. Defining community health worker roles

There is no singular definition of a community health worker (CHW).3 CHWs are employed by a variety of organizations--large health plans, local health departments, federally qualified health centers, social service organizations, and more. Each organization specifies community health worker roles, and leverages their skills in different ways, but not all take advantage of the full scope of roles and skills that CHWs can offer.

The experts interviewed for this brief shared three

common attributes of effective community health


Trust. The capacity to harness shared experiences to build trust with patients, to improve healthcare and human service systems navigation, and to anticipate potential barriers to addressing health and social needs.

Translation. The capacity to serve as a cultural bridge between patients and providers, so that providers are better able to understand patients' health problems and adapt their services to better serve patients.

Advocacy. The ability to advocate on behalf of patients, helping to change the systemic policies and practices that get in the way of improved health and access to care.

The CHW Core Consensus project identifies 10

CHW roles:

1. Cultural mediation among individuals, communities, and health and social service systems

2. Providing culturally appropriate health education and information

3. Care coordination, case management, and system navigation

4. Providing coaching and social support 5. Advocating for individuals and

communities 6. Building individual and community

capacity 7. Providing direct service 8. Implementing Individual and community

assessments 9. Conducting outreach 10. Participating in evaluation and research

While these three qualities are key, community health workers can play many other important roles. The CHW Core Consensus (C3) project, a national effort to advance consensus on CHW scope of service and competencies, has enumerated 10 roles (above right).4 Some of these focus on individualized

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services that can be offered to patients, while others focus on community-level or systemic change efforts. By taking a broader view of the roles community health workers can fill, their host organizations can tap into their full potential.5

2. Formalizing the community health worker profession

Despite a long history in other countries,6 and employment in the United States since the 1960s, the community health worker (CHW) profession is not yet formalized in this country. Unlike other healthcare professions, most CHW training is conducted by employers, health systems, or health plans, and does not lead to state-recognized certification. Formalizing the role of community health workers would help clinical providers understand how CHWs can complement their own strengths and fit into their practice workflows. Formalization also enables employers and payers to have more assurance that community health workers have achieved a standard set of core competencies related to their roles. Finally, more standardized training and certification processes may provide

The CHW Core Consensus project identifies 11 key skills:

1. Communication skills 2. Interpersonal relationship-building skills 3. Service coordination and navigation skills 4. Capacity building skills 5. Advocacy skills 6. Education and facilitation skills 7. Individual and community assessment skills 8. Outreach skills 9. Professional skills and conduct 10. Evaluation and research skills 11. Knowledge base

The project notes that the most important CHW quality is a close connection to the community served.

CHWs with greater employment opportunities due to the transferability of their basic skill set among settings.

Though no state has mandatory community health worker certification, 13 states have voluntary certification programs and 11 others are exploring the feasibility of statewide community health worker certification.7 Nine states have official training and certification programs, while several others have state statutes or advisory boards that establish training curricula.8 In Minnesota, for example, community health worker training programs are standardized across the state. In Oregon, Ohio, and Wisconsin, several training programs are recognized for certification. In other states, training programs are required to follow a set of core competencies--like those identified by the CHW Core Consensus project (above right).9 Altogether, 20 states have core competencies or state-endorsed training programs.10

While interviewees supported formalizing the certification and training process for community health workers, it is important to note that they also cautioned against rigid requirements that act as barriers to community health workers in practice. Alternatives to state-regulated certification include community health worker registries, which may allow for more flexibility in the registration process. One notable example is the Michigan Community Health Worker Alliance registry, a statewide database of community health workers who have achieved core competencies through training or experience.

Ultimately, experts interviewed for this brief believed that effective training programs needed to balance two challenges. First, community health worker training programs need to be understood by those outside the profession. This ensures legitimacy and clarifies how community health workers fit

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into the context of larger health systems. Second, training programs must draw upon the real-world experiences of community health workers, who have learned which skills are core to successful practice.11 Placing more emphasis on a training program that is legitimate in the eyes of those outside the profession runs the risk of marginalizing the role of experienced community health workers and missing important lessons that only veteran CHWs can teach. These two requirements can be complementary in a carefully designed training program.

3. Integrating community health workers into health systems

Community health workers (CHWs) play many different roles across programs.12 This variation can pose challenges for integrating them into formal healthcare systems due, in part, to a general lack of knowledge about the skills community health workers possess,13 as well as concerns about standards of care.14 In some programs, CHWs are employed only for the most complex patients, in partnership with a clinician. In others, community health workers are assigned to less complex patients while referring those with more complex needs to staff with clinical expertise. Some programs use community health workers to provide education and support for chronic health conditions, while others view community health workers as coordinators, without any direct service responsibility.

In most care models, community health workers are assigned to specific populations (children with asthma,15 women with high-risk pregnancies,16 patients with diabetes,17 etc.) or to specific programmatic aims (e.g., reducing hospital readmissions18). This specificity has emerged as a side-effect of grant-specific aims or, increasingly following the ACA, as a way to reduce high-cost care. Interviewees observed a number of positive outcomes, namely that working with specific populations or toward programmatic goals allows CHWs to have better-defined roles, to receive referrals from other providers, and to be more directed in the services they provide. With clear target populations and tasks, it is easier for community health worker programs to measure success (such as reducing emergency room visits for children with asthma). However, interviewees also expressed concern that the burden on community health workers of intensive documentation of goals can get in the way of their core work.

Community health workers are best integrated into teams when they expand the reach of a practice by working with people that health systems have historically struggled to engage.19 Community health workers often help patients navigate a broad range of health and social needs. This, interviewees noted, is critical for building and maintaining trust with patients.20 When CHWs take on these duties, social workers, nurses, and physicians can operate at the top of their licenses.21 Directors of successful community health worker programs, as well as the community health workers who participated in our analysis, recommended that health workers spend more time in the community, in line with the origins of the profession, rather than being limited to office work. Interviewees also noted that community health workers (and their supervisors) can be successful in defining roles that complement other team members if the team has good communication protocols and the work is patient-centered. Ultimately, the success of community health workers depends on well-prepared program managers and supervisors who understand and support CHW roles. Many state-based community health worker associations have resource guides for employers seeking to understand how to best utilize CHWs (see Minnesota's Community Health Worker Toolkit).

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Community health workers often address social determinants of health at the local level by acting as community advocates and organizers. As community advocates, CHWs are well positioned to understand and document barriers to healthcare and service gaps. With this documentation, community health workers may be able to elevate concerns to their supervisors, health system leaders, and elected officials. Using their local knowledge and experience, CHWs may also organize their communities to advocate for public policy changes that ultimately improve population health.22 CHW community organizing activities may involve talking with individual patients about barriers to health, soliciting patients' suggestions for improving their communities, starting community discussions about social factors that affect health, and organizing petitions and meetings to hold elected officials and health systems accountable to their communities.23 Interviewees noted, however, that advocacy and organizing activities often fall outside of the job description of community health workers in clinical settings, making it hard for CHWs to carry out these activities.

4. Securing sustainable funding for community health workers

Community health workers (CHWs) have historically been funded through time- and resource-limited grants, which interviewees noted can create unsustainable programs that disappear when grants end. However, many healthcare providers and health plans--particularly Medicaid managed care organizations--are becoming interested in CHWs for their potential to improve care quality, increase patient satisfaction, improve patient health, and reduce costs. To demonstrate the financial benefit to Medicaid managed care organizations, many community health worker programs begin by targeting high cost members (e.g. frequent users of the emergency department) or specific populations (e.g., children with asthma24 or mothers with high-risk pregnancies25), where reducing costs may be the easiest or have the highest return-on-investment.26 After establishing evidence of cost savings in select populations, however, health plans often lack incentives to extend community health worker services that are simply cost-effective or to work with populations where projected cost-savings extend farther into the future. Below, we describe some of the benefits and drawbacks of different approaches to community health worker funding.

Fee-for-service payments

Interviewees suggested that Medicaid managed care organizations could pay for community health worker services on a fee-for-service basis, like they do for other physician extenders. To use billing codes as a payment system, three notable challenges must be overcome. First, payment rates need to be sufficient to cover costs associated with community-based work, such as travel expenses to visit patients in their homes. Second, community health workers need to be given time to build trust with patients, which often requires that they perform activities that are not amenable to standard codes, such as offering social support during a home visit. Third, codes would direct the work of community health workers toward individual patient activities, while community activities may hold even greater potential for improving overall population health.27 Nevertheless, some view codes as a necessary bridge to alternative payment models.

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