UP-SELLING AND CROSS SELLING SOLUTIONS FOR …

UP-SELLING AND CROSS SELLING SOLUTIONS FOR HOSPITALITY

About us

Key figures

o Company founded in 2007 o Hotel consultancy specialized in UP-SELLING AND CROSS-SELLING,

solu8ons, specialist training and loyalty programs o Team with more than 25 years of experience in the hotel industry o More than 100 projects to date o Interna8onal projects o More than 25,000 people trained in more than 16 countries

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Our customers....

1 Hotels

! Front Desk ! Reserva8ons ! F&B ! Sales and Conven8ons

2 Spa & Wellness

3 Restaurants

4 Cruisers

5 Airlines

6 Companies

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Objectives

Consultancy

Knowledge

Profitability

Create NEW PRODUCTS and/or services which

generate REVENUES and/or ADDED VALUE

Increase customer SATISFACTION

KNOW-HOW

CONSTANT training program Create an INTERNAL SALES

culture in HOTELS

TRAINING

Increase REVENUES through customer interaction and greater

customer satisfaction IMPROVE key indicators such as ADR or REVPAR

RESULTS

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Key performance areas

What we analyze in the organization

Consultancy

? Objectives: ? Definition of rooms and products for upselling ? Definition of rates for rooms and services ? Definition of incentives and objectives ? Definition of KPI?s

Tech support applications:

? Online, multi-device platform to monitor project

? Personalized e-learning platform to accompany the project.

Technology

Upselling

Key processes

Training

Consists of:

? Initial sessions in person ? Coaching and reinforcing

accompaniment

? Permanent online training

Monitoring, analysis and

reporting

With the aim of:

? Analyzing changes in global sales per person and per product ? Responding to deviations from targets and redefining products

when required

? Detect new opportunities

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