FACILITATOR GUIDE - Training Solutions
[Pages:10]FACILITATOR GUIDE
For Preview Only
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Whale Done!TM
The Power of Positive Relationships
Facilitator Guide
2002 VisionPoint Productions, Inc., and The Ken Blanchard Companies
For Preview Only
? 2002 VisionPoint Productions, Inc., and The Ken Blanchard Companies
All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of VisionPoint Productions, Inc., and The Ken Blanchard Companies. This publication is designed to provide accurate and authoritative information in regard to the subject matter. VisionPoint Productions, The Ken Blanchard Companies, and their agents and representatives do not render any legal advice. If legal advice is needed, please consult with your attorney. VisionPoint and The Ken Blanchard Companies would like to thank Busch Entertainment Corporation, which includes SeaWorld and Discovery Cove, for its cooperation and support in the making of this project. Instructional Design of Facilitator Guide: Melissa Chavas, Chavas Consulting
2002 VisionPoint Productions, Inc., and The Ken Blanchard Companies
For Preview Only
Table of Contents
READ THIS STUFF FIRST................................................................................................................................. 1
This Program Is Designed To.......................................................................................................................... 2 The Rock-Bottom Benefits Are......................................................................................................................... 3 Employees Will Experience ............................................................................................................................. 5 The Complete Package Includes...................................................................................................................... 7 A Whale of a Reminder.................................................................................................................................... 7 How to Use This Guide.................................................................................................................................... 8 Icon Map.......................................................................................................................................................... 9 A Word about Copyright................................................................................................................................ 10
BEFORE THE SESSION ................................................................................................................................... 11
Know Your Role ............................................................................................................................................ 12 Know how to Connect ................................................................................................................................... 13 Set Your Agenda ............................................................................................................................................ 15 Send an Invitation and Prework .................................................................................................................... 17 Sample Invitation........................................................................................................................................... 17 Sample Invitation........................................................................................................................................... 18 Final Preparation Checklist .......................................................................................................................... 19
CONDUCTING THE SESSION ........................................................................................................................ 21
Power of Relationships (facilitator's copy) ................................................................................................... 35 Three Most Important Actions (facilitator's copy) ........................................................................................ 46 Behaviors That Build Trust (facilitator's copy)............................................................................................. 47 Redirection Scenario 1 Employee-to-Employee (facilitator's copy) ............................................................. 54 Redirection Scenario 2 Work Group (facilitator's copy) .............................................................................. 55 Redirection Scenario 3 Manager-to-Employee (facilitator's copy)............................................................... 56 Redirection Response Observer's Sheet (facilitator's copy) ......................................................................... 57 Whale Done!TM Response Scenario 1 Employee-to-Employee (facilitator's copy) ....................................... 63 Whale Done!TM Response Scenario 2 Work Group (facilitator's copy) ........................................................ 64 Whale Done!TM Response Scenario 3 Manager-to-Employee (facilitator's copy) ........................................ 65 Whale Done!TM Response Observer's Sheet (facilitator's copy)................................................................... 66 Whale Done!TM Posttraining Assessment (facilitator's copy) ....................................................................... 71 Session Evaluation (facilitator's copy).......................................................................................................... 72 FACILITATOR'S RESOURCE SECTION .................................................................................................................. 73 Resources....................................................................................................................................................... 73 Ken Blanchard Answers FAQs about Whale Done! ...................................................................................... 73 Transcript of the Whale Done!TM Video ........................................................................................................ 76 Transcript of the Whale Done!TM in Action Video......................................................................................... 91 Facilitator Tips for Leading a Training Session ......................................................................................... 104 ABOUT THE AUTHORS ...................................................................................................................................... 106 About the Whale Done! Book, Training Video, Speakers Bureau, and New Facilitator-led Workshop...... 106 DESCRIPTION OF THE BOOK ............................................................................................................................. 107 ABOUT THE KEN BLANCHARD COMPANIES ..................................................................................................... 108 ABOUT VISIONPOINT ....................................................................................................................................... 109 ABOUT SEAWORLD.......................................................................................................................................... 111
2002 VisionPoint Productions, Inc., and The Ken Blanchard Companies
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