PDF VICE PRESIDENT EXPERIENCE

VICE PRESIDENT MEMBER

EXPERIENCE

CHAPTER OFFICER JOB DESCRIPTION

OVERSEES: DIRECTOR NEW MEMBER EXPERIENCE DIRECTOR LIFELONG MEMBERSHIP DIRECTOR ACADEMICS DIRECTOR FRATERNITY HERITAGE

SUPPORTED BY: MEMBER EXPERIENCE ADVISOR REGIONAL MEMBER EXPERIENCE SPECIALIST (RMES)

OVERVIEW

The Vice President Member Experience (VPME) is responsible for the implementation of programming that promotes a premier member experience, Fraternity heritage and Fraternity values from pledging through graduation. She assesses member satisfaction to make membership meaningful through the implementation of the Leading with Values? program.

RESPONSIBILITIES

? Ensures membership satisfaction through sisterhood events and meaningful chapter programming.

? Oversees the implementation of the Leading with Values? program to ensure programming is successfully promoting life skills and core values alignment.

? Continually monitors member retention and develops ways to deliver on the benefits of membership.

? Administers the Annual Member Evaluation by the due date specified by Headquarters.

? Supports Directors in implementing the New Member Education Program, Pi Phi for

Life, academic programming, Fraternity heritage programming and maintaining chapter archives.

KEY DATES AND DEADLINES Plan Leading with Values? seminars for the term

January Collaborate with Director Fraternity Heritage to facilitate this term's Fraternity Heritage Activity

August/ September

Plan Leading with Values? seminars for the term

Collaborate with Director Fraternity Heritage to facilitate this term's Fraternity Heritage Activity

Facilitate the completion of the Annual Member Evaluations and return to October Headquarters by the specified due date

December

Chapter Evaluation submitted to Regional Team by Dec. 31

Work with Director Social Events to implement sisterhood activities that promote a positive member experience

Ongoing

Work with Director New Member Experience to assist with the New Member Education Program and timeline

Assist the Director Academics with academic member accountability

Support the Director Lifelong Membership to execute an engaging Pi Phi for Life plan for juniors and seniors

Meets weekly with all Directors on Member Experience team

MANUALS, GUIDES AND RESOURCES

? Arrowboard Guide ? Chapter Evaluation ? Chapter Officer Report Calendar ? Constitution and Statutes ? Executive Council Officer Manual ? Leading with Values? seminars

SKILLS FOR SUCCESS

Servant Leader Role Model: sets the standard for and consistently demonstrates the behaviors of servant leadership; always adheres to Pi Phi values Member Focus: is dedicated to meeting the expectations and needs of members; ensures first-hand information is obtained and used to improve programs and member experience; builds strong relationships with members fostering open dialogue to develop trust and

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respect Collaborative Style: builds strong partnerships and alliances with others by identifying mutual goals and fostering open dialogue; easily delegates; shares wins and successes Modeling and Credibility: adheres to and advocates for Pi Phi values, policies and guidelines; holds herself and others accountable; maintains confidentiality Problem Solving: solves difficult and complex problems with effective solutions in the best interest of the chapter, Fraternity and community; is excellent at honest analysis Effective Communication: possesses strong oral and written communication skills; makes effective presentations; demonstrates the ability to explain, rather than just tell; Execution Skills: results oriented, proactive and decisive; gets work done through others; strong time management and organizational skills

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