Knowledge Management in Theory and Practice

[Pages:372]Knowledge Management in Theory and Practice

Kimiz Dalkir

Elsevier

KNOWLEDGE MANAGEMENT

IN THEORY AND

PRACTICE

KNOWLEDGE MANAGEMENT

IN THEORY AND

PRACTICE

Kimiz Dalkir

McGill University

AMSTERDAM ? BOSTON ? HEIDELBERG ? LONDON NEW YORK ? OXFORD ? PARIS ? SAN DIEGO SAN FRANCISCO ? SINGAPORE ? SYDNEY ? TOKYO

Elsevier Butterworth?Heinemann 30 Corporate Drive, Suite 400, Burlington, MA 01803, USA Linacre House, Jordan Hill, Oxford OX2 8DP, UK Copyright ? 2005, Elsevier Inc. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher. Permissions may be sought directly from Elsevier's Science & Technology Rights Department in Oxford, UK: phone: (+44) 1865 843830, fax: (+44) 1865 853333, e-mail: permissions@elsevier.co.uk. You may also complete your request on-line via the Elsevier homepage (), by selecting "Customer Support" and then "Obtaining Permissions." Recognizing the importance of preserving what has been written, Elsevier prints its books on acid-free paper whenever possible. Library of Congress Cataloging-in-Publication Data Application submitted British Library Cataloguing-in-Publication Data A catalogue record for this book is available from the British Library. ISBN: 0-7506-7864-X For information on all Elsevier Butterworth?Heinemann publications visit our Web site at books. Printed in the United States of America 05 06 07 08 09 10 10 9 8 7 6 5 4 3 2 1

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This book is dedicated to my sons, Kemal and Kazmir, who are beginning their journey of discovery.

CONTENTS

Foreword

xiii

Acknowledgements

xv

1 INTRODUCTION TO KNOWLEDGE MANAGEMENT

IN THEORY AND PRACTICE . . . . . . . . . . . . . . . . . . 1

Learning Objectives

1

Introduction

2

What Is Knowledge Management?

4

Multidisciplinary Nature of KM

6

The Two Major Types of Knowledge

8

The Concept Analysis Technique

9

History of Knowledge Management

12

From Physical Assets to Knowledge Assets

16

Organizational Perspectives on Knowledge Management

17

Why Is KM Important Today?

18

KM for Individuals, Communities, and Organizations

20

Key Points

21

Discussion Points

21

References

22

2 THE KNOWLEDGE MANAGEMENT CYCLE . . . . . . . . . 25

Learning Objectives

25

Introduction

26

Major Approaches to the KM Cycle

26

The Zack KM Cycle

26

The Bukowitz and Williams KM Cycle

32

The McElroy KM Cycle

35

The Wiig KM Cycle

38

An Integrated KM Cycle

43

Strategic Implications of the KM Cycle

45

Practical Considerations for Managing Knowledge

45

vii

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