Missouri Dealer Operating Manual

Revised: August 2017 MISSOURI DEALER OPERATING MANUAL

Table of Contents

Section 1: Contact Information....................................................................................................... 1-1

Section 2: General Information Free Subscription to the Department of Revenue Titling Tips......................................................... 2-1 Access to Online Services ............................................................................................................. 2-1 Definitions ...................................................................................................................................... 2-2

Section 3: Dealer License Requirements Who is Required to Licensed as a Dealer? ................................................................................... 3-1 How Do I Apply for a License? ...................................................................................................... 3-1 Application for Dealer, Auction, or Manufacturer License ............................................................. 3-2 Business Name, Address and Telephone Number ....................................................................... 3-2 "Mail To" Address Information ....................................................................................................... 3-2 Number of Plates Requested ........................................................................................................ 3-2 Type of Operation ......................................................................................................................... 3-4 Type of Units to Be Sold ............................................................................................................... 3-4 Background Check ....................................................................................................................... 3-5 Signature and Certification of Financial Responsibility ................................................................. 3-5 Inspection and Certification .......................................................................................................... 3-5 Bona Fide Established Place of Business .................................................................................... 3-6 Permanently Enclosed .................................................................................................................. 3-6 Display Area ................................................................................................................................. 3-6 Signage....... ................................................................................................................................. 3-6 Regular Business Hours ............................................................................................................... 3-7 Registration with the Secretary of State......................................................................................... 3-7 Photograph .................................................................................................................................... 3-7 Certificate of Dealer Educational Seminar Completion ................................................................ 3-7 Franchise Agreement or Letter of Appointment ............................................................................ 3-8 Corporate Surety Bond Requirement/Irrevocable Letter of Credit ................................................ 3-8 Garage Liability Policy .................................................................................................................. 3-8 Fees............................................................................................................................................... 3-8 Special Event Motor Vehicle Auction License................................................................................ 3-8

Section 4: Certificate of License License Requirements for Auctions, Dealers, and Manufacturers ................................................ 4-1 Multiple Locations ......................................................................................................................... 4-1 Storage Lot(s) ............................................................................................................................... 4-1

Section 5: Changes Involving the Dealership Change in Dealership Location and or Name ............................................................................... 5-1 Partial or Complete Change in Ownership .................................................................................... 5-2 Franchised Dealership Buy-Out .................................................................................................... 5-2 Terminating, Selling or Abandoning the Dealership ...................................................................... 5-2 Death or Incapacitation of an Owner ............................................................................................ 5-3

MISSOURI DEALER OPERATING MANUAL

T a b l e o f C o n t e n t s (continued)

Section 6: Advertising Practices ................................................................................................... 6-1

Section 7: Use of Dealer License Plates Temporary Plates for New Applicants............................................................................................ 7-1

Section 8: Dealer License Plate Fees Registration Fees .......................................................................................................................... 8-1 License Plate Fees ...................................................................................................................... 8-2 Additional Dealer Plates ............................................................................................................... 8-2 Replacement Dealer Plate or Certificate of Number ..................................................................... 8-3

Section 9: Dealer Sales and Reporting Minimum Sales Required .............................................................................................................. 9-1 Monthly Sales Reporting ............................................................................................................... 9-1 E-Filing Dealer Reports or Completing Notice of Sale (NOS) ....................................................... 9-2 Filing Paper Dealer's Monthly Reports .......................................................................................... 9-3 Monthly Reporting - Things to Remember ..................................................................................... 9-4

Section 10: Proof of Ownership Transferring Ownership of a Motor Vehicle .................................................................................. 10-1 Buying and Selling a Vehicle Without Title ................................................................................... 10-2

Section 11: Keeping Records Record Keeping Requirements ..................................................................................................... 11-1 Maintaining Records Digitally......................................................................................................... 11-1 Temporary Permit Records ........................................................................................................... 11-1 Business Records.......................................................................................................................... 11-1 Inspection of Records ................................................................................................................... 11-2

Section 12: Dealer Off-Premise & Sunday Sales Off-Premise Shows ....................................................................................................................... 12-1 Off-Premise Restrictions ............................................................................................................... 12-1 Off-Premise Displays .................................................................................................................... 12-2 Off-Premise Sales of Vehicle Used and Titled and Registered By Dealership ............................................................................................................................... 12-2 RV Shows - Requirements for Out-of-State Participants .............................................................. 12-2 Sunday Sales ............................................................................................................................... 12-3

Section 13: Dealer Financial Responsibility Requirements to Maintain Financial Responsibility ....................................................................... 13-1 Penalties for Failure to Maintain Financial Responsibility ............................................................. 13-1

Section 14: Complaints/Disciplinary Action Complaints .................................................................................................................................... 14-1 Disciplinary Actions ....................................................................................................................... 14-1

MISSOURI DEALER OPERATING MANUAL

T a b l e o f C o n t e n t s (continued)

Department Subpoenas ................................................................................................................ 14-3 Section 15: Miscellaneous Information

Federal Trade Commission Used Care Rule ................................................................................ 15-1 Lemon Law Refunds ..................................................................................................................... 15-1 Sales to Minors ............................................................................................................................. 15-1 Odometer Repair or Replacement ................................................................................................. 15-1 Section 16: Dealer License Administrative Rule Reference ........................................................ 16-1 Exhibits

MISSOURI DEALER OPERATING MANUAL

CONTACT INFORMATION

Section

1

Titling/Registration:

Motor Vehicle Bureau P.O. Box 100 Jefferson City, MO 65105-0100 General Information: (573) 526-3669 Salvage Information: (573) 526-3669 Dealer Title/Verification: (573) 526-3669

Dealer Registration: Motor Vehicle Bureau Dealer Licensing Section P.O. Box 43 Jefferson City, MO 65105-0043 Dealer Registration: (573) 526-3669 Salvage Business: (573) 526-3669 E-Mail: DEALERLIC@dor.

Supply Requests:

Motor Vehicle Bureau Attention: Supply Request P.O. Box 100 Jefferson City, MO 65105-0100 Telephone: (573) 526-3669 E-Mail: DEALERLIC@dor. Online:

"AS-IS" Stickers:

Federal Trade Commission (FTC) 6th and Pennsylvania Ave, North West Washington, DC 20580 Telephone: (877) 382-4357

Missouri Automobile Dealers Association (MADA) 3322 American Avenue P.O. Box 1309 Jefferson City, MO 65109 Telephone: (573) 634-3011 E-Mail: contactus@

Missouri Independent Automobile Dealers Association (MIADA) P.O. Box 481 Blue Springs, MO 64013 MIADA Phone: (800) 889-1073 E-Mail: contact@

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MISSOURI DEALER OPERATING MANUAL

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