PC Support and Repair Benchmark 1 to 8 Study Guide - GCIT

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IT Essentials Benchmark 1 to 8 Study GuideName:Click or tap here to enter text.Name the connector and what it would be used for:Connector: Choose an item.Connector: Choose an item.Connector: Choose an item.Used for: Choose an item.Used for: Choose an item.Used for: Choose an item.Name the fiber connector:Choose an item.Choose an item.Choose an item.Which of these is NOT a MAC address?1A:FF:CA:87:10:B400-17-AB-BE-28-1C0010.5A44.1Z85FF:FF:FF:FF:FF:FFThe command prompt command to look up your PC’s IP, subnet mask, and MAC address is: Click or tap here to enter text.Fill in the chart:Class1st Octet RangeDefault Subnet MaskNetwork/ Host Portions# of Hosts per NetworkAClick or tap here to enter text.Click or tap here to enter text.Click or tap here to enter text.Click or tap here to enter text.BClick or tap here to enter text.Click or tap here to enter text.Click or tap here to enter text.Click or tap here to enter lick or tap here to enter text.Click or tap here to enter text.Click or tap here to enter text.Click or tap here to enter text.DED: Click or tap here to enter text. Is used for multicasting, webcasts, streaming videoE: Click or tap here to enter text. Is used research onlyWhat are the private IP address ranges in each class?Class A:Click or tap here to enter text.Class B:Click or tap here to enter text.Class C:Click or tap here to enter text.An IPv6 address has how many bits?Click or tap here to enter text.Shorten or expand the following IPv6 addresses:FF01:0000:0000:0000:0000:0000:0000:0001Click or tap here to enter text.Click or tap here to enter text.805B:2D9D:DC28::FC57:D4C8:1FFF2001:0db8:85a3:0000:0000:8a2e:0370:7334Click or tap here to enter text.If your PC does not get an IP address automatically because of a connection problem, you will receive an Click or tap here to enter text. address which begins with Click or tap here to enter text.Which test do you use for connectivity? Click or tap here to enter text. what is the protocol? Click or tap here to enter text.Name 2 features of the Transport Layer:Click or tap here to enter text.Click or tap here to enter text.What 2 protocols could work at Layer 4?Click or tap here to enter text.Click or tap here to enter text.Fill in the list of common protocols or port numbers:ProtocolPort #InformationHTTPConnection to transfer web pages (TCP)HTTPSSecure connection for web pages transmission (TCP)FTPFile transfer (TCP)23Remote login (TCP)22Secure remote login (TCP)Transfer of email from email server to youTransfer of email from email server to youSMTPUsed to send email between email servers53Name to IP Address translation (UDP)67/68Assigning IP Addresses (UDP)RDPRemote Desktop Application (UDP/TCP)This device reads the frame’s destination MAC address and sends it only to that device on the port it’s connected to: Click or tap here to enter text.This older device takes a message in, without reading anything, and sends it out all other ports except the one it came in on: Click or tap here to enter text.What address does a router use to make a decision about sending data to the correct network? Click or tap here to enter text.Fill in the wireless chart:StandardBandwidth (up to)FrequencyBackwards Compatible WithAClick or tap here to enter text. MbpsChoose an item.Choose an item.BClick or tap here to enter text. MbpsChoose an item.Choose an item.GClick or tap here to enter text. MbpsChoose an item.Choose an item.NClick or tap here to enter text. MbpsChoose an item.Choose an item.ACClick or tap here to enter text. GbpsChoose an item.Choose an item.Fill in the OSI Model chart:Layer #Layer NameDescriptionPDU7Click or tap here to enter text.Closest to the Click or tap here to enter text.Click here to enter text.6Click or tap here to enter text.Transforms data to a formatClick here to enter text.5Click or tap here to enter text.Establishes, manages, terminates sessionsClick here to enter text.4Click or tap here to enter text.Name 2 things added here: Click or tap here to enter text.Click here to enter text.3Click or tap here to enter text.What’s added here? Click or tap here to enter text.What device works here? Click or tap here to enter text.Click here to enter text.2Click or tap here to enter text.What’s added here? Click or tap here to enter text.What device works here? Click or tap here to enter text.Click here to enter text.1Click or tap here to enter text.What happens here? Click or tap here to enter text.What device works here? Click or tap here to enter text.Click here to enter text.Which layer of the OSI Model is associated with adding or reading MAC addresses?PhysicalData LinkNetworkApplicationWhich layer of the OSI Model is associated with adding or reading IP addresses?PhysicalData LinkNetworkApplicationWhich wireless encryption is the weakest? Click or tap here to enter text.Which wireless encryption is the strongest? Click or tap here to enter text.In virtualization, the physical computer is known as the Click or tap here to enter text. and the virtual OS is known as the Click or tap here to enter text.Another name for the virtual machine manager is the Click or tap here to enter text., which allocates resources to each virtual OS.What 3 computer specifications are very important when using virtualization? Click or tap here to enter text.An OS can have two types of interfaces. Name them.Click here to enter text. – has iconsClick here to enter text. – text-basedWhich type of hypervisor is this?Choose an item.Which type of hypervisor is this?Choose an item.You need to change the file system on a computer from FAT32 to NTFS. What should you do?Format the driveRun the Convert utility Partition the driveReimage itFill in each capability.Using two or more CPUsChoose an item.Using two or more applications at the same timeChoose an item.Multiple users can access the OS at the same timeChoose an item.Up to how much RAM can a 32-bit system recognize? Click here to enter text.Up to how much RAM can a 64-bit system recognize? Click here to enter text.Choose the correct answer about RAID:Data is mirrored across drives:Choose an item.Data is split between drives with striping & mirrored:Choose an item.Data is split between drives:Choose an item.Data is split between drives with parity:Choose an item.Fastest:Choose an item.Redundant:Choose an item.Fast & Redundant:Choose an item.When logging into a Linksys or Netgear home router to configure it, what IP address might you enter in the browser to access the configuration page?Click here to enter text.Click here to enter text.If you want to remote into your work network from home, the beach or a hotel, what connection would ensure your communication and files are encrypted?Remote DesktopVPNTelnetHTTPIf you establish a VPN connection to your office…What does your PC need?Click here to enter text.What equipment does the office need for you to connect to?Click here to enter text.You are mad at your little brother. What could you configure on your home’s wireless router to deny him access to the wireless network based on his laptop’s physical address? Click here to enter text.You try to connect to your friend’s home Wi-Fi network. She tells you the name of the Wi-Fi is “iheartBK” but it does not show up as an available network. Why? Click here to enter text.The PC you are using cannot connect to the Internet but it can ping the computer next to you. What would you check first to see if it is configured? Click here to enter text.What is the command prompt command to…Check your IP, SM and DG?Click here to enter text.Check your IP, SM, DG, DHCP, DNS?Click here to enter text.Let go of an IP?Click here to enter text.Get a new IP?Click here to enter text.Check on DNS match?Click here to enter text.Get rid of your NIC’s DNS entries?Click here to enter text.Which command prompt test shows the path that data takes when going through routers? Click here to enter text.Concerning a network profile, which…Can create or join one?Choose an item.Is the most secure?Choose an item.Cannot create or join but can share with others?Choose an item.Is connected to Active Directory?Choose an item.If you turn on your PC and the CPU, RAM or Video is not working, what will you hear? Click here to enter text.Which type of RAM…Is on servers & check and corrects errors?Choose an item.Is used on PCs and does not check for errors?Choose an item.Is the type used in desktops today?Choose an item.Is old?Choose an item.Is used in laptops?Choose an item.In Windows 10, what utility scans critical OS files for errors and can fix them? Click here to enter text.In Windows 10, what utility scans files for errors?Click here to enter text.What do you use to clean contacts on RAM or a motherboard, for example? Click here to enter text.Click here to enter text. is a type of RAM used for cache. It is faster than Click here to enter text. which is used for main memory.How many pins for each type of RAM?SIMMClick here to enter text.SDRAMClick here to enter text.DDRClick here to enter text.DDR2/DDR3Click here to enter text.DDR4Click here to enter text.Current SODIMMClick here to enter text.RAM that has a rating of PC3-12800…What type of DDR? Click here to enter text.PC rating?Click here to enter text.Speed?Click here to enter text.Identify these slots. Click here to enter text.Click here to enter text.Click here to enter text.SDS stands for Click here to enter text.In Windows 10, where can you find a log of everything that happened and when it happened to help troubleshoot? Click here to enter text.If you want to encrypt your drive so that if someone steals it they won’t be able to read it, what would you need on your motherboard to be enabled to use in combination with BitLocker? Click here to enter text.Identify each on the motherboard. Click here to enter text.Click here to enter text.Click here to enter text.Click here to enter text.Click here to enter text.Click here to enter text.Click here to enter text.Click here to enter text.List the six steps of the troubleshooting process.Click here to enter text.Click here to enter text.Click here to enter text.Click here to enter text.Click here to enter text.Click here to enter text.Identify the step:Research the InternetClick here to enter text.Make sure there are no more error messagesClick here to enter text.Ask questions & document the answersClick here to enter text.Think about what could have caused the problemClick here to enter text.Explain to the customer what caused the problemClick here to enter text.Document the steps that solved the problemClick here to enter text.Check the device managerClick here to enter text.Test some of your theoriesClick here to enter text.Where would you go in Windows in order to split one physical hard drive into two virtual drives or to extend a drive into logical drives? Click here to enter text.Which CPU is LGA and PGA?Click here to enter text.Click here to enter text.Up to how much RAM can a 32-bit system read?Click here to enter text.In Windows 10, what can you use to set Windows back to the way it came but still keep your files?Click here to enter text.In Windows 10, what can you use to set Windows back to the way it came but lose all of your files?Click here to enter text.What allows your NIC to boot from a server to install an image? Click here to enter text.Before you create a system image, what must you run to prepare the PC for cloning? Click here to enter text.Any kind of change to Windows is kept in what database?Click here to enter text. Which Safe Mode option would you use during virus removal if you needed to download files from the Internet to help?Click here to enter text.Which four addresses do you need to send data?Click here to enter text.Click here to enter text.Click here to enter text.Click here to enter text.Which device…Reads MAC addresses?Choose an item.Reads IP addresses?Choose an item.Works at layer 1?Choose an item.Works at layer 2?Choose an item.Works at layer 3?Choose an item.Reads packets to allow or deny?Choose an item.Just sends data out all port except the one it came in on?Choose an item.PC Support and Repair Benchmark 1 to 8 Study GuideWireless router configurationDefault IPRouter passwordWireless configuration & securityChannelsMAC Address FilteringBroadcast SSID & disabling itDHCPWireless standards & speedsVPNProtocols & port numbers:DNS, DHCP, HTTP, POP3, SMTP, IMAP, FTPOSI Model, what happens at each layer, PDUs at each layerDefault gatewayCommand prompt commands: ipconfig (all), ping, tracert, nslookupAPIPAHomeGroupsPOSTMotherboard IdentificationExpansion slotsPower & data connectors on a motherboard and componentsCable connectors- RJ45, F, N, BNC, ST, SC, LCVirtual machines & hypervisor typesDIMM, SODIMM, ECC, Parity, non-parity, cacheSpeed and data transfer ratingDual channelSFC vs CHKDSKTask ManagerDevice managerEvent ViewerComputer management/Disk ManagementCPUs- PGA vs LGASDSTroubleshooting stepsLoJack, TPM, BitLockerKVMSATA vs EIDERpmRAID 0, 1, 5, 1032 bit vs 64 bit CPU/OSImage Recovery (back to system image, lose everything), Restore (to an earlier time), Refresh (back to defaults, keeping your data)PXE, SysprepRegistryHub, switch, router, APIPv4- classes, default subnet masks, bitsIPv6- bits, format, compressionMAC address format, bitsStraight through cable vs crossover ................
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