Team Huddle

Team Huddle: XFINITY vs. DirecTV Now

Retention Operations

Team Huddle: XFINITY vs. DirecTV Now

Topic

? Intro to huddle ? Today's Huddle Topic ? XFINITY vs. DirecTV Now

Timing

5 mins

? Group Discussion (page 3)

5 mins

Ke?y pAricntcivipitlye:s(:huddle guide pg. 4) ? Host Answer Key on pg. 5

15 mins

? Starting the call right sets the tone for the call and establishes the relationyou will

? neReedviteowbKeesyt aTsaskiestawthaeysc,uAstcotimonerI.tems

5 mins

? Plan?tingPatshseosueteHdahnedlposupt r(eavpairleabtlheeactuesntodmoef rthfoisrdaotcruamnseitniot)nal sales conversation

later in the call.

Key principles:

? Understand the on-the-go benefits of the XFINITY TV (X1, DVR and app) and be able to contrast those with DirecTV Now.

2

Group Discussion: XFINITY vs. DirecTV Now

Group Discussion Supervisor will have the team discuss the on-the-go benefits a customer gains with XFINITY TV versus DirecTV NOW... Questions for discussion: ? Who can explain what is DirecTV Now? ? What are the advantages and benefits a customer gains with XFINITY?

Key principles: ? Understand the on-the-go benefits of the XFINITY TV (X1, DVR and app) and be

able to contrast those with DirecTV Now.

3

Instructions

Use standard Jeopardy rules or modify to suit your needs.

HOW TO PLAY THE GAME:

1. Place PPT in Slide Show mode.

2. Click on a category dollar amount and that will take you to a corresponding Jeopardy question/answer.

3. Click on the Jeopardy image to return to main board.

? Previously chosen categories will now be highlighted in Purple

? To go to FINAL JEOPARDY click on the image in the lower right-hand side of the screen on the main selection board

? Click the Yellow Highlighted FINAL JEOPARDY: to open the question slide.

THIS HYPERLINK BRINGS YOU TO THE JEOPARDY

HOME PAGE

FINAL JEOPORDY

XFINITY

Answer Key

$ 100- With the XFINITY TV app you can Sync and Go ? download On Demand programs and DVR recordings!

$ 200- The XFINITY TV app features up to 130 channels LIVE ? watch them anywhere you can get an Internet connection. Plus, access millions of XFINITY WiFi Hot Spots for the best Internet experience and convenience.

$ 300- With the XFINITY TV app and Cloud DVR you can watch On Demand and DVR content on-the-go. Plus, you can download shows and movies to your device for those times when you can't access Internet or would prefer not to stream.

$ 400- Connect to millions of XFINITY WiFi Hotspots for fast Internet. Or use On Demand downloads-to-go feature.

DTV Now

$ 100- 60+ channels. Note: with the XFINITY TV app you can watch up to 130 channels LIVE on-the-go.

$ 200- Live a Little $35/mo (60 chs) Just Right $50/mo (80 chs) Go Big $60/mo (100 chs) Gotta Have it $70/mo (120 chs)

DirecTV Now does not require a satellite or a receiver box to receive this service, but requires an Internet and/or wireless provider (Host-Please discuss that100+ channel package is on promo for $35 per mo (reg $60/mo). The promotional rate is for a limited time and it will eventually increase its regular price.)

$ 300- Internet-connected mobile device, Google Chromecast, Apple TV (Roku coming early 2017)

$ 400- No. With DirecTV Now you're limited to two simultaneous streams.

Replay

$ 100- DTV Now does not have NFL Sunday Ticket or CBS broadcast football games.

$ 200- CBS. Ask your team: what shows will customers miss out on without CBS? What about big events airing on CBS (i.e. Grammies, etc.)

$ 300- DTV Now only offers a72-hour catch-up window. Content may disappear before the customer has a chance to see it. Plus there is no DVR functionality.

$ 400- With DTV you're not really able to stream and binge watch full seasons. Remember, you're very limited to only LIVE content or content that has aired over the last 72 hours. With XFINITY TV On Demand, you get tons of shows, including full seasons ? available at your fingertips, both in your home and on-the-go.

Final Jeopardy Host to determine if real-life benefits shared successfully demonstrate how XFINITY TV is superior to DirecTV Now.

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