PDF Ticket: # 1328114 - Comcast Rate Changes coupled with ...

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Ticket: # 1328114 - Comcast Rate Changes coupled with bandwidth limits

Date: 11/25/2016 5:08:36 PM City/State/Zip: Yulee, Florida 32097 Company Complaining About: Comcast _____________________________________________________________________________

Description

I've previously filed several complains against Comcast but today is a whole new issue! I got my bill today and noticed on the very last page was a notification of future increasing in the price of plans, but these changes in rates are specifically made to reduce the price between their higher speed plans so you might as well get 110mbit internet even though if you use more than 3mbit constantly over the month you'll be facing additional charges. AND to top it off, their bandwidth tracker on their website so you can see if you need to calm down your internet usage for the month to avoid charges has been down since the day they rolled out these new bandwidth caps. This would just be capitalism if there were competition, but Comcast has already negotiated out territories so there will be no competition in my county! they are THE ONLY broadband internet provider available at my address, even AT&T doesn't offer broadband at my particular address.

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Ticket: # 1328234 - Comcast Data Caps

Date: 11/25/2016 6:57:18 PM City/State/Zip: Palo Alto, California 94301 Company Complaining About: Comcast _____________________________________________________________________________

Description

Comcast has again introduced data caps to our region, which violates network neutrality. They are effectively charging an additional 80% to have the same speeds as I currently have (forcing an "unlimited tier").

Additionally, any purchases made from the xfinity video-on-demand system is exempt from this bandwidth usage. This is a ploy for Comcast to neuter other online streaming services while allowing their platform to remain unencumbered. This violates the principles of net neutrality, and should be immediately struck down.

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Ticket: # 1328282 - Comcast home internet data caps

Date: 11/25/2016 7:57:27 PM City/State/Zip: Milwaukie, Oregon 97222 Company Complaining About: Comcast _____________________________________________________________________________

Description

There is no guarantee of accuracy or transparency:

Internet usage amounts should be accurate and transparent to users affected by it. However that is not the case at all, there is no third party government agency in charge of regulating broadband metering. Comcast contracts out its metering to a third party vendor and its methods of measurement are internal and not open to the public at all. Just this year alone Comcast has received thirteen thousand complaints about their data caps and their terrible accuracy in measurement. Almost everyone who has to deal with this caps seems to have a story of their ISP charging them for data usage that would be impossible given their current bandwidth.

Discourages cord cutting and stifles competition:

Data caps exist solely as a consumer control measure to stifle competition and cause users to be biased against applications based on the data amount they use. For example Netflix which lists high quality HD as using 3 GB per hour and Ultra HD as using 7gb per hour is immediately affected by this. As Ultra HD becomes more common and using 7gb of data for an hour of video streaming becomes common place users affected by data caps will hit their limits more easily causing them to be charged overages. This will cause users to drop Netflix in favor of less data intensive services which Comcast will only be too happy to provide through cable. Families of five living in a home with heavy Netflix usage will already be pushing this current limit.

This isn't just for videos of course, people who use services like Steam will be hit just as hard especially as the size of games increases, data intensive services that would have otherwise been developed will languish on the vine as data caps cause consumers to be biased against them.

Users have little choice in what ISP they must subscribe to:

The Internet is no longer a luxury that most can live without. For many it has become an essential utility much like electricity.

In any thread regarding complaints against Comcast or any ISP for that matter the main complaint of users is that they have no choice in their ISP. Those lucky enough to live in major metropolitan areas may be fortunate enough to have the choice of maybe two or more ISPs but for many users the local ISP is the only choice they have which grants that business a monopoly in their area. In a happier world there would be dozens of ISPs each competing with each other and vying for market share so the poor behavior of one company only provides an opportunity for another to gain more customers. Sadly most Americans don't live in that kind of free economic environment.

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Ticket: # 1328325 - Cable One Data Cap - Won't allow us to upgrade to Business service

Date: 11/25/2016 9:00:52 PM City/State/Zip: Meridian, Idaho 83642 Company Complaining About: Cable One _____________________________________________________________________________

Description

FCC, Cable One is engaging in a ridiculous practice with their Business Class service. We tried to upgrade our Residential Service to Business Class service as my wife recently started her home business. I called Cable One on her behalf to upgrade our residential service to their business service but was denied because according to their agent, we had gone over their data cap of a measly 300GB in the last 12 months 2 times, therefore we were not eligible for their business service.

This is ridiculous on so many measures that I don't know what to do. The only option we have is to upgrade to their next tier of residential service which bumps the cap to 400GB . We specifically would like to avoid that as we will be requiring a larger download limit due to the business needs. 400GB is nowhere near enough as already exhibited with the recent overages.

Cable One's business internet has no data caps which is why we want to sign up for it. The only other ISP in our neighborhood is Century Link, but the fastest speed they offer is 3mbps!! Please help us if you can. Thank you.

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Ticket: # 1328385 - Comcast Data Caps

Date: 11/25/2016 10:32:04 PM City/State/Zip: Fort Myers, Florida 33908 Company Complaining About: Comcast _____________________________________________________________________________

Description

I'm urging FCC Chairman Wheeler to stand with Internet users and pass strong, loophole-free rules against so called Data Caps. There is no legitimate, technical reason for these data caps. Comcast itself admitted in internal customer service guidelines that these caps aren't about network congestion. Instead, it claims these data caps are about "fairness," but the broadband industry continues to see higher revenues and profits with lower costs overall and there's no argument that these caps are based on any "fair" costs that Internet usage causes. The real reason behind these caps is to protect Comcast's monopoly over cable TV, making it more expensive for customers to "cut the cord" even if they want to choose other video options. And by exempting only its own online video application from the cap, Comcast gives Stream TV an advantage over all competing online video applications.

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