PDF HealthyCT Online Member Bill Pay

HealthyCT Online Member Bill Pay

User Guide For

Enrollment and Online Payments

Revised April 2016

Table of Contents

I. Enrollment Process: Setting up Member Bill Pay ...................................................................................... Page 2 II. Setting Up Your Payments................................................................................................................................................Page 8 III. Making a Single (One-Time) Payment........................................................................................................Page 12 IV. Setting Up Autopay (Monthly Payments) .................................................................................................. Page 14 V. Deleting an Automatic Monthly Payment ................................................................................................. Page 19 VI. Change Auto Pay Choices, Settings and Passwords .................................................................................. Page 21

1. Change Your Account Settings ...................................................................................................... Page 21 2. Change Your Payment Information .............................................................................................. Page 24 3. Change Your Password..................................................................................................................Page 25 4. Un-Enroll from Member Bill Pay ................................................................................................... Page 26 VII. Logging Out of Member Bill Pay................................................................................................................. Page 27 VIII. More Help .................................................................................................................................................. Page 28 (Profile Information, Security Questions and/or Answers and Notification Preferences) 1. OOPS! I Forgot My Password ........................................................................................................ Page 28 2. OOPS! I Forgot My Login ID..........................................................................................................Page 31 3. OOPS! I Forgot My Security Questions ......................................................................................... Page 32 4. OOPS! I Locked Myself Out ........................................................................................................... Page 32

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I. Setting Up Your Account

Go to . Click Enroll in the blue box.

Step 1: Create Your Account

A. Enter your Member ID # and Date of Birth. Click on Validate. Important Note: The ID# is the first 14 characters on your HCT ID card. Leave off the last three (i.e. 001, 002, 003). Enter your date of birth in this format: MM/DD/YYYY. You'll see **** instead of numbers as you type. To check what you entered, click on the eye to the right of your entry.

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B. Provide the required information needed for your account. C. Enter the address your bills are sent to. Continue to Login & Password.

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D. Create your login ID and password, and keep a copy in a safe place. Create a strong password: Include 8 characters or more with 1 or more numbers, 1 or more uppercase characters and/or 1 or more lowercase characters. Do not use your Login ID or name in your password. Your Login ID is not case sensitive, but your password is.

Choose and label one of the security images to help you verify your account.

E. For added security, choose and answer 5 security questions and click on Continue to Terms of Service.

F. Read and accept the Terms of Service. Then click on Continue to Billing and Payment. 4

G. Set up your payment method ? bank account or credit card: MasterCard, Visa, American Express or Discover. (You can also use a debit card, but it must have a logo from one of these card companies.) We recommend doing this now so you're ready to make a payment. Follow the instructions in Section II, then click Finish Enrollment. To add this information later, click on Add Later.

H. This is what you'll see if you chose Add Later. Click on Finish Enrollment to go to Account Activation. 5

Step 2: Activate Your Account

A. When you see this screen, you're ready to take the next step!

B. Check your email account for a message from NoRepliesPlease@ within 10 minutes of clicking Finish Enrollment. Click activate in the email.

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If you don't receive the email, check your "spam/junk" folder first; then: have the email re-sent ? just click Resend Email to (your e-mail address will be listed). use a different email, add the Alternative Address and click Send Activation E-mail. Contact Customer Service at the number on the back of your HCT ID card. C. Click Continue to access your account with your new Login ID and Password.

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