Manage your SecurityEdge service settings

Manage your

SecurityEdge service settings

Follow the steps below to configure settings and better understand how to manage your SecurityEdge service.

1. Sign in via My Account

3. Get to know SecurityEdge functions

a. Sign in to My Account and select Internet from the Services menu

b. Select SecurityEdge to open the portal

2. Setup wizard and Profile page

a. Upon your initial sign in to the SecurityEdge portal, a setup wizard will assist you in configuring your settings. Following the initial setup, settings are managed on the Profile page.

Setup wizard

Profile page

b. Select your desired settings to apply protection and restriction options to users on your network:

? Internet Security: Select checkbox(es) for the associated security options

? Web Filters: Select a preset filtering level, or click Custom to manually filter using the available categories

? Off-Hours Internet Schedule: Select hours when the internet should be unavailable

? Content Restriction Schedule: Specify times when content should be restricted

c. When complete, click Save Settings

Dashboard

SecurityEdge portal dashboard

? The Dashboard page shows blocking history details for web filtering, malware, and botnets

? Adjust the date range to display history for the last 24 hours, or 7 or 30 days

Global URL Filters

? Select Global URL Filters to manually allow or block a specific URL

? Enter the URL and select Check, then select Block or Arrow to add the URL to the Blacklist or Whitelist, respectively

Block Page Content

? Block Page Content: Customize the browser message a user receives when a page is blocked

? Branding: Add a logo and tagline

? Web Filtering or Malware and Phishing: Leave a message to block page visitors

Domain Lookup

? Select Domain Lookup to reference the associated web filter category for a given domain

Scheduled Reports

? Select Scheduled Reports to designate an email recipient and set a cadence for reports that show blocked threats and filter content

Manage your

SecurityEdge service settings

Frequently Asked Questions

What do I need to do after I sign up for SecurityEdge? Access the SecurityEdge subscriber portal via My Account to configure web filtering for your business. Malware, phishing, and botnet infections are blocked by default, but web filtering is not enabled.

How can I manage my service settings and policies? You can manage service settings and policies on the SecurityEdge portal, which can be accessed through My Account. From the portal you can: ? Configure your web filtering profile ? Enable safe search ? Customize block page image and messaging ? Schedule internet access and/or web filtering policies ? Schedule email reports ? Review block statistics and activity logs

Will a block page message always display when attempting to access a blocked page? No, not always. When attempting to access a secure website (URLs starting with HTTPS) that is blocked due to security or profile filtering, you may not see your customized block page. Instead, you may see the error message on the right, or the blocked site will simply not display.

How do I explicitly block or allow a website / URL / domain? In order to explicitly block or allow a specific URL, navigate to the Global URL Filters in the subscriber portal. Enter the URL, select Search, then select Block or Allow as appropriate. The URL will be added to the Blacklist or Whitelist respectively.

Does SecurityEdge defend connections through the Connection Pro network? At this time, SecurityEdge provides protection when traffic is routed through the Comcast Business Internet broadband connection, but not when traffic is routed through the cellular backup connection.

Does SecurityEdge defend connections through the Xfinity WiFi network? At this time, SecurityEdge provides protection when traffic is routed through the Comcast Business Internet broadband connection, but not when traffic is routed through the Xfinity WiFi connection.

Does SecurityEdge defend connections through the WiFi Pro network? Yes, SecurityEdge provides protection when traffic is routed through the Comcast Business Internet broadband connection, including traffic over the internal WiFi Pro network.

If I have disabled internet through SecurityEdge off-hours internet policy, will that impact my other Comcast Business services (e.g., My Account, ConnectionPro, SmartOffice, etc.)? Comcast Business products/services should still be accessible even when you have disabled internet through SecurityEdge off-hours internet policy.

Do I still need antivirus software? SecurityEdge is not necessarily a replacement for antivirus software. SecurityEdge provides a first line of defense against common cyber threats, defending all internet connected devices such as personal computers, mobile phones, printers, and IoT devices from malicious files or unwanted web domains. Antivirus software may protect your personal computer in the event that a malicious file was downloaded, or when remotely connected to the internet outside of your SecurityEdge-protected network.

Common Scenarios

I am unable to access the SecurityEdge subscriber portal. If you do not see a link for the SecurityEdge subscriber portal, or you are unable to access the portal, please contact Customer Support at 800-391-3000.

My web filtering policies are not being applied on some or all of my devices. Verify that the device is connected through the Comcast Business Internet network, not through Xfinity WiFi or Connection Pro. If you are still having issues, please contact Customer Support at 800-391-3000.

I am not getting email reports. Verify that your email address is correct on the Scheduled Reports page in the portal. Also, please note that SecurityEdge reporting emails will be sent from munications@ and that the emails are not sent to your spam folder. If the issue still exists, please contact Customer Support at 800-391-3000.

? 2019 Comcast. All rights reserved. SLS90825_5.19

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