Arlo HD Security Camera System User Manual

[Pages:75]Arlo HD Security Camera System

User Manual

Arlo Technologies, Inc.

2200 Faraday Ave. Suite 150 Carlsbad, CA 92008 USA

May 2018 202-11380-14

Support

For product updates and web support, visit .

Trademarks

? Arlo Technologies, Inc. Arlo, Arlo logo, and Every Angle Covered are trademarks of Arlo Technologies, Inc. App Store is a service mark of Apple Inc., registered in the U.S. and other countries. Google Play and the Google Play logo are trademarks of Google Inc. Amazon, Alexa and all related logos are trademarks of , Inc. or its affiliates. Other trademarks are for reference purposes only.

Compliance

For the current EU Declaration of Conformity, visit . For regulatory compliance information, visit . See the regulatory compliance document before connecting the power supply.

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Contents

1. Set Up Your System

6

How Arlo Works........................................................................................................................................................................................6

Get the Arlo App.....................................................................................................................................................................................6

Connect Your Base Station to the Internet 7

Arlo Base Station LEDs8

Get an Account.........................................................................................................................................................................................8

Insert Batteries Into Your Cameras9

Sync Your Cameras With the Base Station10

Arlo Camera LED.................................................................................................................................................................................11

Firmware Updates..........................................................................................................................................................................12

Add a Camera From Another Arlo Account12

Place or Mount Your Cameras13

Choose a Good Spot for Your Camera13

Position Your Camera to Optimize Its Field of View

14

Position Mode..........................................................................................................................................................................................16

2. View Your Content

17

View the Devices Page17

View Camera Feeds.......................................................................................................................................................................18

Pan and Zoom Video.....................................................................................................................................................................18

Record Clips From Live Video19

Take a Snapshot From Live Video19

Control the Camera Feed Image20

Cloud Recording..................................................................................................................................................................................22

View Recordings and Snapshots22

Share and Manage Library Recordings24

Optimize Video Quality26

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3. Personalize Your System

28

Name Your Cameras.....................................................................................................................................................................28

Profile Settings......................................................................................................................................................................................28

Grant Access to Friends30

4. Modes, Rules, and Smart Alerts

33

Modes.....................................................................................................................................................................................................................33

Rules.........................................................................................................................................................................................................................34

Select a Mode..........................................................................................................................................................................................34

Change Motion Sensitivity35

Manage Alerts.........................................................................................................................................................................................36

Set Up Geofencing..........................................................................................................................................................................37

Geofencing With Multiple Mobile Devices39

Geofencing Accuracy................................................................................................................................................................40

Geofencing First In, Last Out40

Schedule Your Camera Rules41

Add a Mode...................................................................................................................................................................................................42

5. Settings

44

Turn the Arlo App Fingerprint ID Login On and Off

44

Change the Time Zone44

Video Settings.........................................................................................................................................................................................45

Base Station Settings46

View Device Information49

Turn an Arlo Camera On and Off49

Remove a Camera From Your Account50

6. Manage Your Subscription Plan

51

Subscription Plans..........................................................................................................................................................................51

Upgrade to a Paid Subscription Plan51

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7. Arlo Connect

52

Use Arlo With IFTTT.......................................................................................................................................................................52

Use Arlo Cameras With SmartThings52

8. Use SmartThings With Arlo Cameras

53

Prepare Arlo to Work With SmartThings53

Integrate Your Arlo Cameras With the SmartThings App

54

Adjust the Motion Sensitivity Level55

Adjust Push Notifications56

9. FAQs and Troubleshooting

57

Battery FAQs.............................................................................................................................................................................................57

Manage Bandwidth for Streaming58

Reduce the Number of Notifications58

Can't See Video Streams in a Browser59

Not Receiving Push Notifications60

Verify That the Arlo Base Station Is Online62

Base Station Is Offline63

Signal Strength.....................................................................................................................................................................................64

Reset the Arlo Base Station to Factory Settings

65

10. Battery Warnings and Safety

67

Counterfeit and Inferior-Quality Battery Warning

67

Rechargeable Battery Warning67

Safe Battery Handling and Usage68

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1. Set Up Your System

How Arlo Works

Your camera works wire-free, powered by the battery. When your Arlo camera detects motion, it uses a WiFi link to the Arlo base station to stream video to your Arlo account in the cloud. The appearance of the Arlo base station varies, as shown in the following illustrations.

Get the Arlo App

For the best experience, download the Arlo app by scanning this QR code or searching for Arlo in the app store.

Note: If you already use the Arlo app, make sure that you are using the latest version. To find out if an update is available, go to the app store and search for Arlo.

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Set Up Your System

Connect Your Base Station to the Internet

The base station connects to your home network and allows you to view your camera streams from anywhere. ?? To connect your base station to the Internet: 1. Connect the base station to your router using an Ethernet cable.

Reset

SYNC

Ethernet

DC

2. Connect the AC adapter to the base station.

SYNC

Reset SYNC

Ethernet

DC

Ethernet

DC

3. Plug the AC adapter into an electrical outlet. 4. If your base station includes an On-Off button on the back, press the button.

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Set Up Your System

The Power LED and Internet LED light green in about two minutes.

Reset SYNC

DC Ethernet

Your base station is set up.

Arlo Base Station LEDs

See the following list of explanations for green, amber, and blinking LEDs:

Power

Green The base station is powered on.

Blinking green A firmware update is in progress. DO NOT TURN OFF THE BASE STATION OR CAMERAS. Amber The base station is booting.

Off The base station is powered off.

Internet

Green The base station is connected to the Internet.

Blinking green The base station is sending data over the Internet.

Amber The base station is connected to the router but did not get an Internet connection.

Off The base station is not connected to your router.

Camera

Green Cameras are connected to the base station.

Blinking green The base station is attempting to sync with a camera.

Blinking amber A camera is too far from the base station. Signal strength is weak.

Off No cameras are detected.

Get an Account

?? To set up an Arlo account:

1. Tap the Arlo icon

on your mobile device.

If you are using a computer, enter in the address bar of a browser.

If you are using a mobile device that supports a Touch ID? fingerprint identity sensor, you are prompted to enable Touch ID or skip.

2. To use Touch ID, tap Enable Touch ID.

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