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[PDF File]Delivering Excellent Customer Service in the Long‐Term ...
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of customer service in long‐term care • Who your customers are and what they expect from you • How to consistently provide quality customer service • Customer service concepts specific to long‐term care PROGRAM CONTENT “Delivering Excellent Customer Service in
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[PDF File]GOLDEN RULES OF CUSTOMER SERVICE
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customer service 1. a customer in need is a customer indeed. 2. hire people with good customer skills 3. train your employees on store policies. 4. cross train your employees. 5. train your employees how to build rapport. 6. know your customers names and use them. 7. train your employees how to ask open ended questions. 8. instill a sense of ...
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[PDF File]The Strategic Importance of Customer Value
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The Strategic Importance of Customer Value Atlantic Marketing Journal | 66666666 wants. That is why Weinstein (2012) regards customer value as best defined from customers’ perspectives as tradeoffs between benefits received from offers versus the sacrifices including money, stress, and time to obtain products and services or these offers.
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[PDF File]Study the Effects of Customer Service and Product Quality ...
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customer service and product quality with customer satisfaction and loyalty in the context of the Indian automotive industry. This made the researcher to provide answers to the research question, to be able to achieve the objective of the study and to test the research …
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[PDF File]Customer Service in Health Care
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In response to the data on customer service in health care, marketers play a significant role in persuading customers (patients) to “buy in” to a “brand.” A brand is a statement about a product or service that consumers experience when they use that product or service. Brands build reputation. How you represent your brand is another
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[PDF File]Customer Service Training Manual
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Customer service starts with the ability to listen to the customer and find out through polite questioning what he/she needs or wants. 4 Customer service and contact with a client mean that the customer will be heard and his/her problems will not go unanswered or ignored. It also means getting to know your client,
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Article on customer service