Customer support process
[DOC File]System/Application Support Template
https://info.5y1.org/customer-support-process_1_b67ffa.html
The purpose of the System/Application Support checklist is to ensure that all necessary system/application support processes, procedures, and materials are defined and documented. The Project Manager, Development Lead and Development Team, working with the Support Services representative, should use the System/Application Support checklist in planning for transition and long-term support …
[DOC File]Service Level Agreement Best Practice
https://info.5y1.org/customer-support-process_1_c8107e.html
Service Provider and Customer Responsibilities 4. Problem Management and Disaster Recovery Process 5. Periodic Review Process 7. Termination of Agreement Process 7. Signatures 7. Sample U Services IT Service Level Agreements 8. University Services Infrastructure Support 9 What is the purpose of an IT Service Level Agreement?
[DOC File]Customer Support Migration Process Guide - California
https://info.5y1.org/customer-support-process_1_d34a27.html
The white board in the Customer Support/System Support area will track Migration issues. The board will contain the issue number, a short description and the status of each issue. Additionally, the white board will list the “Go To” resources for the following migration related work efforts: Conversion Processes, Ad-Hoc ...
Title
How is the support organization structured (Customer Support, Technical Support, Customer Service)? Within a customer support group how are the team structured (by skill set, product, etc)? Is there a Customer Support process? How are cases or trouble tickets logged today? ...
[DOC File]Incident Management Process - Oklahoma
https://info.5y1.org/customer-support-process_1_4cf17d.html
The Incident process should be followed for all incidents covered by an existing service agreement, regardless of whether the request is eventually managed as a project or through the Incident process. Support for or enhancement of existing services identified in existing Service Agreements requires an Incident case to be opened.
[DOC File]Service Catalog Request Governance Process
https://info.5y1.org/customer-support-process_1_6709ea.html
The Service Catalog Request process applies to all services not yet provided to the customer or for additional services requiring a proposed solution and price. 1.3.1. Exclusions. Assistance Service Requests and Enhancement Change Requests are for support of services already under contract and are not handled by this process.
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