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[DOC File]THE CUSTOMER PYRAMID: CREATING AND SERVING …
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Customers define value in one of four ways: value is low price; value is whatever a customer wants in a product or service; value is quality divided by price; and value is all that a customer gets for all that he or she gives.(n13) In addition to monetary price, customers also consider non-monetary prices such as time, effort, convenience, or ...
what is quality customer service

[DOC File]CONNECTICUT
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Module 2: Concepts of High-Quality Customer Service: Participants will identify Child Support Enforcement customers, define effective customer service within the Child Support Enforcement community, identify the most common barriers to providing high-quality customer service and identify and describe the benefits of delivering effective ...
what does quality customer service mean

[DOC File]2928 Establish quality standards and customer service ...
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4.2 Customer service strategies and quality standards are established that provide processes for effective communication and monitoring of customer service and quality throughout the enterprise. 4.3 Customer service strategies are established that define service goals in relation to product, pricing, distribution and promotion factors.
examples of quality customer service

[DOC File]CUSTOMER SERVICE, SKILLS FOR SUCCESS, 4e
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Define customer service. Describe factors that have impacted the growth of the service sector in the United States. Identify the socioeconomic and demographic changes that have influenced customer service. Recognize the changes in consumer behavior that impact service. List the six major components of a customer-focused environment.
how do customers define quality

[DOC File]ANSWERS - McGraw Hill
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Basically, quality service involves efforts and activities that are done well, and that meet or exceed customer needs and expectations. In an effort to achieve quality service, many organizations go to great lengths to test and measure the level of service provided to customers.
quality control in customer service

[DOC File]CONNECTICUT
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Concepts of High-Quality Customer Service Training Notes. What you need to say/do. Remind participants that in Module 1 we talked briefly about how perception, rather than facts and events, shapes a customer’s opinion of the quality of customer service he or she has received.
quality and customers

Define quality customer service