Emotional dissonance in the workplace
Antecedents and Consequences of Emotional Dissonance ...
dissonance. Because emotional labor and emotional dissonance research is still in the beginning stages, there are no definitive answers to these important issues. I begin with a review of the emotional labor theories to date, the development of the emotional dissonance construct, the empirical studies completed to date on emotional dissonance,
[PDF File]EMOTIONAL DISSONANCE AND EXHAUSTION AMONG …
https://info.5y1.org/emotional-dissonance-in-the-workplace_1_64507e.html
Emotional dissonance A 3-item scale was used to measure workers’ emotional dissonance. The scale was derived from the Emotional Dissonance subscale of the Frankfurt Emotional Work Scale [23,24]. The workers were asked to what extent they felt obliged to repress or show different emotions in their workplace (e.g., “During your work, how ...
[PDF File]Effects of Emotional Labor on HR Managers and Organizations
https://info.5y1.org/emotional-dissonance-in-the-workplace_1_f53a2a.html
Otherwise, there is an emotion-rule dissonance (Holman, Martinez-Iñigo, & Totterdell, 2011) that can result in either the employee not complying with the display rules, putting oneself in emotional deviance which is dysfunctional for both the organization and the individual.
Managing Emotions In The Workplace
Emotional Dissonance. Middleton (1989) has defined the conflict be-tween emotions genuinely felt and emotions to be displayed in organi-zations as "emotional dissonance/' Workers may experience emotional dissonance when the emotions re-quired by the organization (e.g., show positive emotion to angry customers) clashes with their inner or "real"
[PDF File]Emotion Regulation in the Workplace: A New Way to ...
https://info.5y1.org/emotional-dissonance-in-the-workplace_1_f8cb88.html
emotional labor consists of four dimensions: (a) frequency of interactions, (b) attentiveness (intensity of emotions, duration of interaction), (c) variety of emotions required, and (d) emotional dissonance. Emotional dissonance was discussed by Hochschild (1983) as a state wherein the emotions expressed are
DISSONANCE MATTERS:META-ANALYTIC EXAMINATIONOF …
the emotional dissonance present in surface acting. Deep acting is the process of “modifying internal affect so that it matches with [the] outward expressions” demanded by the job-role requirements (Spencer & Rupp, 2009;p. 429). This realignment alleviates the inconsistencies ... workplace display rules on burnout. Results for emotional ...
[PDF File]Behind the Mask of Emotional Labour: An Integrative Model
https://info.5y1.org/emotional-dissonance-in-the-workplace_1_333b79.html
the dissonance experienced and the expressed emotion (Glomb & Tews 2004). Managing emotions to create an emotional display that conforms with specific display rules typically requires some form of self-regulation on the part of the employee. When employees attempt to …
[PDF File]Emotional Dissonance, Burnout, and In-Role Performance ...
https://info.5y1.org/emotional-dissonance-in-the-workplace_1_8ff252.html
Emotional dissonance refers to the structural discrepancy between felt emotions on the one hand and the emotional display that is required and appropriate in the working context on the other (e.g., Zapf et al., 1999, 2002). Thus, emotional dissonance is the …
[PDF File]Mesmer Magnus Emotional States - Atlas
https://info.5y1.org/emotional-dissonance-in-the-workplace_1_cc4359.html
emotional dissonance, emotional suppression). Table 1 reports examples from the extant lit-erature of definitions and operationalizations of these five emotional labor states. Discordant emotional states Discordant emotional states are psychological conditions wherein an individual’s authentic felt emotions are in conflict with his/her
Nearby & related entries:
To fulfill the demand for quickly locating and searching documents.
It is intelligent file search solution for home and business.