Retail sales open ended questions
[DOC File]2008 State FFA Ag Sales Test
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14. To get the most applicable information, you should ask which type of questions in a sales call: A. Closed-ended questions. B. Open-ended questions. C. Interviewing questions. D. All of the above give you in-depth, good information. E. None of the above. 15. Most people have poor listening skills, which of the following are examples of poor ...
[DOC File]Content Standards - University of Hawaii
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Explore strategies to determine client needs/wants to increase the likelihood of making immediate and repeat sales. Open/Closed ended questions. Lifestyle questions. Emotional needs. Demonstrate product knowledge and its importance in providing excellent customer service. Demonstrate and articulate the features and benefits of a retail product.
[DOC File]CHAPTER ONE
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Limited to mostly closed-ended questions Target population is highly literate or is in a group with specialized interests Telephone Reach 96% of all homes. Computer software streamlines process. Interviewers can ask for clarification on responses. Very fast Sales calls often pose as research calls. Typical calling window interrupts respondents
[DOC File]Global Marketing, 6e (Keegan/Green)
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68) Manufacturers of Splenda, a low calorie sugar, wanted to arrange a focus group to find out its use in different markets. Open-ended questions were used in order to secure the unconscious attitudes and biases held by the subjects. This type of technique is known as: A) scaling technique. B) qualitative technique. C) projective technique.
[DOCX File]Position Description - Life/Work Planning 20S Career ...
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Connects with every customer by asking open-ended questions to assess needs Ability to learn and share expertise of products and trends to fit customer’s needs Maintains an awareness of all product knowledge, and current or upcoming product / trends
Intro to Marketing - Issaquah Connect
Open-Ended Questions. Forced-Choice Questions. Feature-Benefit Selling. Product Features and Customer Benefits. Rational and Emotional Motives . Extensive, Limited, and Routine . ... Preparing for the sale in retail selling . The seven steps of the sale . The approach in business to business and in retail. The three types of approaches.
[DOCX File]RetailCatalog.us
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Such open-ended questions dig beneath a candidate’s initial, pre-planned answers and programmed responses to find out what he or she really did. Take verbatim notes: I have found that jotting down the word-for-word responses that people provide during interviews is helpful.
Adirondack Bank
Evaluate the customer’s needs through use of open-ended questions that will assist in determining the customer’s needs. Be an active listener. Based on the needs identified, present the benefits of the product(s) and services you have determined will meet the customer’s needs with a focus on convenience, costs, service, and security
[DOC File]Retail Marketing Skill Standards
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Retail Management . Coop Areas Completed Student Information ... open-ended questions Acquire and apply product knowledge Request product feedback from customer Handle customer objections Verify product is appropriate for customer use Offer alternative sales options Motivate customer to return for future purchases Sell customer additional or ...
[DOC File]3. The route taken by products is called the marketing ...
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B. a sales presentation without disclosing the price. C. a customer’s reluctance to listen. D. a customer’s unspoken concern. 4. After you satisfy all objections during the closing process you should. A. build rapport. B. meet objections. C. ask open ended questions. D. ask for the sale. 5.
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