Understands customer needs skills
[PDF File]STATEWIDE COMPETENCY MODEL
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Customer Service Understands customers and their needs, demonstrating professionalism while providing exceptional customer service. Level I: Understands customer needs and seeks to meet those needs. Level II: Accurately accesses and anticipates the needs of customers taking initiative in enhancing customer relationships.
[PDF File]Customer Service Basics Lesson 1 - Understanding Customer ...
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Lesson 1 - Understanding Customer Service . ... well as the existing and possible needs and values of your customer. A. True B. False 5. Which is not what customers want? ... policies, poor communication skills, insufficient resources, bureaucracy, inadequate facilities or equipment, poor attitude, and inadequate training. ...
[PDF File]Definition Why is it important? Level 2 (+ Level 1) Level ...
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1. Customer Focus – Level 4 Definition Seeking to determine the needs of customers and taking action to satisfy them Why is it important? All employees must demonstrate a full understanding of customer needs and expectations to enable the effective delivery and dev elopment of appropriate quality services
[PDF File]Employability Skills: A Crucial Component of College and ...
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Feb 12, 2018 · Interpersonal Skills Understands teamwork and works with others Responds to customer needs • Exercises leadership • • Personal Qualities • Demonstrates responsibility and self-discipline • • Works independently • Demonstrates a willingness to learn • Demonstrates integrity
[PDF File]Performance Competency Tool
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customer needs. Consistently responds to customer needs in a timely, professional, helpful, and courteous manner. Understands customer needs. Establishes and maintains effective customer relationships. Appropriately and consistently resolves customer issues; triages to a supervisor as appropriate. Consistently applies
[PDF File]Skills for success competency framework
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Understands customer needs and expectations and responds in a helpful and professional way. Accesses, manages, stores, retrieves information through effective use of SG Management Information Systems. Identifies and sources information to produce accurate numeric work and concise, well structured written work using SG guidance.
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