Virtual call center agent jobs
[DOCX File]IT Service Catalog
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The Endpoint Agent, also referred to as the "HX Agent", protects your networks by monitoring each endpoint device or host, collecting real-time data of events occurring on the endpoint, and identifying threat activity and evidence on the host that routinely bypass signature-based and defense-in-depth security systems (i.e. APT and Zero Day ...
[DOCX File]Unit 1: Course Overview and Introduction
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Department Operations Center (DOC): An emergency operations center (EOC) specific to a single department or agency. Its focus is on internal agency incident management and response. DOCs are often linked to and, in most cases, are physically represented in a combined agency EOC by authorized agent(s) for the department or agency.
[DOCX File]Operations & Maintenance Manual (O&M Manual) Template
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Instructions: Provide full identifying information for the automated system, application, or situation for which the O&M Manual applies. Summarize the purpose of the document, the scope of activities that resulted in its development, its relationship to other relevant documents, the intended audience for the document, and expected evolution of the document.
[DOCX File]Internal briefing document templage
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Although the Call Center will have limited hours of availability for inbound calls, the automated phone system and the online system (eServices) will remain open at all times. The Claims Center is currently resolving an average of 80% of calls at the first call (“first-call resolution”) and hold times are now an average of 40 minutes.
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