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[DOCX File]Business Friendly Work Book - Customer Service Training by ...
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Telephone Doctor, Inc. is a St. Louis based customer service training company that offers products and techniques designed to improve the service skills of customer contact employees. This program is presented by Nancy Friedman, our founder and president.
importance of customer service skills

[DOC File]REVIEW QUESTIONS, p
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What is an important reason for practicing good listening skills in a customer service environment? In a very competitive customer environment, listening is a key skill for determining need and better gathering information in order to serve the customer effectively. Active listening can also send positive messages about the service provider and ...
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[DOC File]CUSTOMER SERVICE, SKILLS FOR SUCCESS, 4e
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Chapter 3 focuses on the verbal communication skills needed to be successful in a customer service environment and in life. Throughout the chapter, students are asked to analyze their current skill levels and to think of new ways to implement the strategies outlined in the text.
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[DOC File]CUSTOMER SERVICE, SKILLS FOR SUCCESS, 4e
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If you have not secured the Video to be used with Customer Service: Skills for Success, 4th Edition, you may want to order it now so that you can use it for the end-of-chapter video scripts. Chapter 5 Activities from last class meeting: Activities may have been assigned to student groups from last week to turn in this week or at another time ...
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[DOC File]REVIEW QUESTIONS - Novella
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In what areas of organizational skills and product and service knowledge do I need additional information? What are some indicators that a company has customer-friendly systems in place? They will have an active and productive system for advertising and complaint resolution.
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[DOCX File]Workplace Readiness Skills Worksheet
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Why are self-representation skills important in school? On the job? ... Demonstrate customer-service skills. Definition. Demonstration includes . ... and knowledgeable service (e.g., displaying a positive attitude, treating all customers with the same degree of professional respect, sharing information and knowledge honestly and forthrightly). ...
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[DOC File]CUSTOMER SERVICE, SKILLS FOR SUCCESS, 4e
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Students should be aware of the meaning of a service strategy (review the information provided in the margin and in the box regarding determining needed approaches for service success). As they go about their work in customer service, having strategies to improve customer service will be very important.
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[DOCX File]The Service Mentality Workbook
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Telephone Doctor, an international customer service training company, recently interviewed several high-profile clients that are well known to deliver and exceed customer expectations. We wanted to know what characteristics these companies look for in employees and why some people are just downright better at customer service than others.
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[DOC File]Listening Skills - Customer Service Training by Telephone ...
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Answers to “Pre-Program Quiz ~ Listening Skills” 16. Participant’s Notes 17-18. About Telephone Doctor, Inc. Customer Service Training. Telephone Doctor, Inc. is a St. Louis based customer service training company that offers products and techniques designed to improve the service skills …
importance of customer service skills

Why is customer service skills important