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[DOC File]1
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The most dangerous type of unhappy customer is a(n): aggressive customer. rip-off customer. chronic complainer. high-roller customer. meek customer. Define customer service. A company’s ability to supply wants and needs to customers. 5. Why is customer service so important to a business? This can be a variety of answers. Sample Answer:
characteristics of good customer service

[DOC File]CUSTOMER SERVICE, SKILLS FOR SUCCESS, 4e
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If you have not secured the Video to be used with Customer Service: Skills for Success, 4th Edition, you may want to order it now so that you can use it for the end-of-chapter video scripts. Chapter 2 Activities from last class meeting: Activities may have been assigned last week to student groups that are due this week or at another time you ...
importance of customer service articles

[DOC File]Customer Service Program
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Customer expectations in a Service Recovery episode. To report their problems easily. To interact with willing and able personnel. To resolve their problems swiftly and effectively. ‘Customer Service’ Failure. The impact of having an “UN-satisfied customer” goes beyond the …
5 c's of customer service

[DOCX File]Retail Services - Customer service
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‘Customer service involves identifying the most efficient and cost-effective solution for the customer’s problem. This involves demonstrating strong listening skills, empathy, and focus, along with the ability to maintain the customer’s confidence. ... It’s important to try to include all the detail you can, so add definitions, case ...
customer service qualities

[DOCX File]Outline of resource sheets for BBO project
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Apr 02, 2020 · So, far and away the biggest reason for losing customers is what we can call poor customer service. Why on earth would you work so hard to win customers, just to lose them because you don’t look after them? And of course it’s even worse than this. Referrals and testimonials are gold dust. They make it so much easier for you to win new ...
what is great customer service

[DOC File]CUSTOMER SERVICE, SKILLS FOR SUCCESS, 4e
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It is important to explore styles so that we do not try to impose our own beliefs, values, attitudes or needs onto customers or others. Instructor Note 7: Learning Objective 2: Identify four key behavioral styles and the roles they play in customer service. Learning Objective Note: PPTs 2-5 should be used with Learning Objective 2, pages 144-148.
customer service skills

Why is customer service so important