Customer relations management
[PDF File]Customer Relationship Management - DiVA portal
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Customer Relationship Management 5 2. Field concerns and data collection Customer Data Integration (CDI) enables an organization to accrue knowledge about the customer, a necessary antecedent for an effective CRM strategy. CDI allows for the creation of a consolidated view of the customer from multiple customer data stores.
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Customer Relationship Management (or CRM) is a phrase that describes how your business interacts with your customers. Most people think of CRM as a system to capture information about your customers. However, that is only part of the picture. CRM is also about what you do with that information to better meet the needs of your
Customer Relationship Management - CRM - Investopedia
CUSTOMER RELATIONSHIP MANAGEMENT This booklet is designed to help small and medium business . owners understand the basics of customer relationship management (CRM) and, more specifically, how the Internet can help you implement CRM in your business. If you want to understand how to better meet your clients’ needs, this booklet is for you.
[PDF File]Customer Relationship Management .ke
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Customer Relationship Management (CRM) System is a suite of pre-engineered, ready-to-implement, integrated application modules that focus on automating and optimizing all customer-centric and customer-responsive functions—sales, marketing, service, and support—
[PDF File]Customer Relationship Management
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This thesis aims to study how Customer Relationship Management (CRM) is used in companies. By exploring, describing and somewhat explaining companies objectives of CRM and their CRM processes as well as how the organization is affected by CRM, achieves the overall purpose of the study. Five case studies were performed within the
[PDF File]Customer Relationship Management
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Customer Relationship Management i About the Tutorial Customer Relationship Management (CRM) in a very broad way can be defined as the efforts made towards creating, developing, and maintaining a healthy and long-lasting relationship with the customers using technology. This tutorial is an introductory guide to CRM that
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