Customer service inservice for healthcare
[DOC File]Penrose-St
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( Customer Service: The hospital and Nursing Service are committed to modeling core values. The organization has established Behavior Standards which are addressed at lease annually. The SHARE program provides a basis to encourage staff to focus on service excellence to both internal and external customers. 5. Development ( Fiscal Period:
[DOCX File]Required In-service Training for Nursing Homes
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The in-service education must be sufficient to ensure the continuing competence of employees, must address areas identified by the quality assessment and assurance committee, and must address the special needs of residents as determined by the nursing home staff. (M.R. 4658.0010) HIPAA.
[DOCX File]Healthcare Associated Infections
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The purpose of the Healthcare Associated Infection (HAI) procedure is to outline systems and processes to ensure effective organisation wide evidence based strategies, to prevent staff and patients from acquiring preventable healthcare associated infections …
[DOCX File]In-service Education Packet How to Handle …
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In-service Education Packet How to Handle Complaints and Grievances. In-service Edu. ... The emphasis on encouraging customer comments should be consistent with a healthcare organization's framework for performance improvement and the organization's policy on patient/client grievances. The acceptance of those comments/concerns should be ...
[DOC File]SAMPLE RECORD RETENTION POLICY
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All records showing customer credit card number must be locked in a desk drawer or a file cabinet when not in immediate use by staff. If it is determined that information on a document, which contains credit card information, is necessary for retention beyond 2 years, then …
[DOCX File]Training and Education Implementation Plan
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[Training Management involves the preparation of trainers, marketing and advance awareness of upcoming opportunities for training to the proposed audience, obtaining facilities and materials for the sessions, scheduling and registration, as well as holding training sessions and evaluating them afterwards for effectiveness.
[DOC File]PD: Senior Surgical Services Education and …
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Customer Service: Incumbent is expected to demonstrate a commitment to courteous, sincere, and sensitive customer service. Incumbent will present a positive and caring attitude in all interactions with patients, visitors, and staff. Incumbent is patient, tolerant, and accepts diversity.
[DOC File]EMERGENCY RESPONSE DRILL AND INCIDENT …
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Jun 01, 2002 · Date of Drill/ Incident: Date of Critique: Completed By: By: Objective: Conduct critiques within 24 hours of drills and incidents to identify lessons learned and action items to improve.
[DOC File]Example Patient Letter
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Dear Valued Customer, Thank you for choosing [Provider] for your sleep therapy supplies & services. We realize you have a choice in health care providers and we truly appreciate this opportunity to serve you. [Provider] is committed to providing comprehensive healthcare services for its patients.
[DOC File]StaffJD79.doc - HFMA
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* 2. Holds self and team members accountable for knowledge of and full compliance with customer service performance standards as listed on all team members job descriptions. Customer is defined as patient, physician, visitor, fellow employee, volunteer, supplier and payor. * 3.
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