Customer service phone etiquette guide
[DOCX File]Business Friendly Customer ServiceLG
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Business Friendly Customer Service (18 min.) IV.Application of Key Points(45 min.) A. For each Key Point: ♦ Ask the class discussion questions provided in the Leader’s Guide ♦ Have participants complete the accompanying Participant Workbook pages ♦ Optional: Use corresponding Skill Practices. B. Administer the Post-Program Quiz (pages ...
[DOC File]Reference Manual 43 - National Park Service
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Uniform Contractor – Customer Service 8. 2. The Uniforms 8. Uniform Classes and Components 9. Special Work Apparel & Personal Protective Clothing 13 Out-of-Park Duties: 17. Special Event Uniforms International Assignments Attendance at Training. Detail Assignments. 3. Wear and Appearance 18. Rules for Wear 18
[DOCX File]Employee Handbook for Staff
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Customer Service Guide. Customer Service is a key component of ... and other inquiries in an accurate and timely manner (Telephone and Voice Mail/Email etiquette): If I cannot assist the caller, I will direct the call to the appropriate person. ... (if a 1/2 day or longer), when I will return, a phone number to reach a “live” person, and/or ...
[DOCX File]Instructor Guide - Weebly
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Content Introduction. The purpose of this guide is to provide step-by-step instructions for the telephone operator training for PJ Enterprises designed to train phone and customer service skills, and use of the new electronic product guide.
[DOC File]Business Friendly Customer ServiceLG
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Training Outline: Business Friendly Customer Service 4. Before You Begin: Tips for Trainers 5-7. Pre-Program Quiz ~ Business Friendly Customer Service 8-9. Discussion Questions & Skill Practice – Key Point #1: Be Business Friendly 10-11. Discussion Questions & …
[DOC File]Customer Service Training: Critical Elements of Customer ...
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Bad Service. No eye contact, poor etiquette, poor communication . Basic Service . Service met, but did not exceed customer expectations. Exceptional Service. Service exceeded customer expectations. Employee provided a helpful pamphlet and telephoned another branch in order to …
[DOC File]Your Passport to Professionalism: Module 1
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Exemplary customer service builds on the Golden Rule: Always do for others what you would like them to do for you. This applies to phone service and is the reason you need to use the best practices available to manage your workplace phones. THE BASICS. In today’s world most callers are glad to be speaking with a human being instead of a machine.
[DOC File]CUSTOMER SERVICE, SKILLS FOR SUCCESS, 4e
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THE INCREASING ROLE OF TECHNOLOGY IN CUSTOMER SERVICE, p. 220. Students need to understand the concept of technology in customer service since it is an importance trend in the workplace today. Use PPTs 1-2 as you introduce the Learning Objective 1 and the definition of a …
[DOCX File]BASIC TELEPHONE ETIQUETTE - Pearson Education
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BASIC TELEPHONE ETIQUETTE. Whether your primary responsibilities include answering the phone, or you are simply lending a hand when needed, good telephone etiquette is a must. Generally, the first contact a guest has with our spa is over the telephone. We always want to ensure that the initial impression of our facility is a positive one.
[DOC File]CUSTOMER SERVICE, SKILLS FOR SUCCESS, 4e
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Chapter 8 Customer Service in a Diverse World. ... In many colleges and universities, etiquette often dictates that students wait no longer than 15-20 minutes when an instructor (depending on whether he/she is a full or associate professor) is late. ... Let your customer guide the conversation, be flexible, listen patiently, speak clearly and ...
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