Customer service phone etiquette powerpoint
[DOC File]CUSTOMER SERVICE, SKILLS FOR SUCCESS, 4e
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Chapter 8 Customer Service in a Diverse World. ... PowerPoint (PPTs) ... In many colleges and universities, etiquette often dictates that students wait no longer than 15-20 minutes when an instructor (depending on whether he/she is a full or associate professor) is late. This concept often drives people within the culture to expect the same ...
[DOC File]CONNECTICUT
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PowerPoint Slide 4-3: Phone Contacts. ... The unique challenges associated with providing effective customer service to phone callers. ... 4 Phone Contacts Communicating effectively on the telephone is a unique skill * * * * * Module 4 Module 4 Basic Phone Skills Telephone etiquette can make or break the caller’s perception of your service ...
[DOC File]CUSTOMER SERVICE, SKILLS FOR SUCCESS, 4e
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THE INCREASING ROLE OF TECHNOLOGY IN CUSTOMER SERVICE, p. 220. Students need to understand the concept of technology in customer service since it is an importance trend in the workplace today. Use PPTs 1-2 as you introduce the Learning Objective 1 and the definition of a …
[DOCX File]Business Friendly Customer ServiceLG
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Business Friendly Customer Service (18 min.) IV.Application of Key Points(45 min.) A. For each Key Point: ♦ Ask the class discussion questions provided in the Leader’s Guide. ♦ Have participants complete the accompanying Participant Workbook pages. ♦ Optional: Use corresponding Skill Practices. B. Administer the Post-Program Quiz (pages ...
[DOC File]Business Friendly Customer ServiceLG
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Key Points: Business Friendly Customer Service (Cont.) 5. Smile – Don’t Be Cold ♦ Business Friendly customer service depends on your smiling, friendly voice. ♦ Don’t be cold. If there is no smile on your face, there won’t be a smile in your voice. ♦ Remember – …
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