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Understanding Customer Service Standards and Requirements
The purpose of this unit is to develop knowledge and understanding of the importance of customer service standards to both the customer and the organisation in defining what customers can expect from the organisation and the organisation’s obligations to its customers.
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[DOC File]CUSTOMER REFERENCE SHEET - Sierra Credit
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CUSTOMER REFERENCE SHEET Created Date: 9/21/2004 10:43:00 PM Other titles: CUSTOMER REFERENCE SHEET ...
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[DOCX File]Workplace Readiness Skills Worksheet
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Demonstrate customer-service skills. Definition. Demonstration includes . addressing the needs of all customers (e.g., proactively engaging customers until they are satisfied)
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[DOC File]Framework for Great Customer Service
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Framework for Great Customer Service. Some Questions an Organization Might Ask* Jim Dezieck. Leadership. What evidence do we have that our leaders value customer service? Examples: Vision statement, Attention Paid Regularly through Speeches, and solutions to …
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[DOC File]JOB DESCRIPTION QUESTIONNAIRE (JDQ)
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The purpose of this Job Description Questionnaire is to gather information about the duties and responsibilities of a position for the purpose of developing or revising a Job Description, and for conducting job evaluation (compensation/grading).
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[DOC File]THE CUSTOMER PYRAMID: CREATING AND SERVING …
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The Customer Pyramid is a tool that enables the firm to utilize differences in customer profitability to manage for increased customer profitability. Firms can utilize this tool to strengthen the link between service quality and profitability as well as determine optimal allocation of scarce resources.
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[DOC File]Voice of the Customer (VOC) Worksheet
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Voice of the Customer (VOC) Definition/Purpose: Identify key business drivers of internal and external customer satisfaction. The VOC is necessary to properly focus the project and develop the right measures. Used in Define phase. Instructions: To use as a …
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Who is a customer pdf