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[DOC File]Customer Service Training: Critical Elements of Customer ...
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Bad Service. No eye contact, poor etiquette, poor communication . Basic Service . Service met, but did not exceed customer expectations. Exceptional Service. Service exceeded customer expectations. Employee provided a helpful pamphlet and telephoned another branch in order to resolve customer’s problem.
customer service phone etiquette guide

[DOC File]Reference Manual 43 - National Park Service
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Uniform Contractor – Customer Service 8. 2. The Uniforms 8. Uniform Classes and Components 9. Special Work Apparel & Personal Protective Clothing 13 Out-of-Park Duties: 17. Special Event Uniforms International Assignments Attendance at Training. Detail Assignments. 3. Wear and Appearance 18. Rules for Wear 18
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[DOCX File]GUIDELINES FOR CONTRACTOR RELATIONSHIPS
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A personal services contract is characterized by an employer-employee relationship where employees are directly hired under competitive appointment or other standard civil service procedures. Personal services contracts trigger certain rights and responsibilities, including payment of benefits, tax withholding and application of conflicts of ...
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[DOC File]Etiquette? What's that? - Career and College Readiness ...
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As individuals or in small groups, assign research topics associated with business etiquette such as communication styles, proper dress, technology use, dining, customer service, sexual harassment, and etc. Have students interview their parents about the etiquette where they work or in their industry. You may want to provide interview prompts.
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[DOC File]BUSINESS REPORT TOPICS - Cengage
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If you have been assigned a business report, you can choose an appropriate topic from the list provided in this section of our site. Topics are grouped in categories related to major courses of study: accounting, finance, human resources, marketing, information systems, management, and general business/education/campus issues.
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[DOC File]4 ATTITUDES, VALUES, AND ETHICS
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These implied attitudes play no small part in the quality of Southwest’s customer service. Indeed, these implied attitudes both promote and reflect employee behavior that produces outstanding customer service. Southwest’s hiring practices and culture––clear examples of social constraints—reflect the types of people that the company ...
customer service etiquette guidelines

[DOC File]CUSTOMER SERVICE, SKILLS FOR SUCCESS, 4e
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Technology Etiquette and Strategies, p. 228--E-Mail, p. 228--Facsimile, p. 232. ... Failure to observe some common sense rules can land you and your organization on the customer’s bad side. Show PPT5 to start the discussion regarding e-mail and fax use. ... The Customer Service Success Tip has very important information regarding the security ...
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[DOCX File]curriculum.naf.org
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Etiquette is based on the situation you are in; business etiquette is different from appropriate behavior in your personal life. Think about it this way: you wouldn’t dress or talk or behave on a first date the way you would dress, talk, or behave when you’re just …
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[DOC File]CUSTOMER SERVICE, SKILLS FOR SUCCESS, 4e
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Chapter 8 Customer Service in a Diverse World. ... Applying Western rules to a situation with someone from another culture can result in frustration, anger, poor service and lost business. ... In many colleges and universities, etiquette often dictates that students wait no longer than 15-20 minutes when an instructor (depending on whether he ...
customer service phone etiquette guide

[DOC File]Business, Management, & Administration Cluster
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-Explain what is meant by a customer service person doing more than expected.-List some examples of how completed service products' appearance can show quality.-Describe some of the traits of successful customer service specialists.-List three personal rules for success in customer service.-List some effective methods of handling irate customers.
customer service phone etiquette checklist

Customer service rules of etiquette